Iowa PASRR

Provider Tools and Resources

Iowa PASRR

Maximus provides online Level I PASRR screening and onsite, independent PASRR Level II mental health and intellectual/developmental evaluations. Scroll down for Provider tools, frequently asked questions, training opportunities, and historical information.

Are you a licensed Behavioral Health Clinician or Registered Nurse interested in working as an assessor with the IA PASRR program? Contact our Recruiting team to learn more: Recruiting@maximus.com

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Iowa PASRR User Management

 Iowa DHS COVID-19 Information

  • For questions on Iowa policy or procedures, contact Iowa Program Manager, Lila Starr: 515.281.5318, or LStarr@dhs.state.ia.us.
  • For information on how to obtain Specialized Services for Medicaid members, contact Iowa Medicaid Enterprise Member Services at: 1.800.338.8366, or visit http://dhs.iowa.gov/ime/members 
  • If you would like to be added to the Iowa PASRR email contact list, please send an email to: IowaPASRR@maximus.com with the subject line "I would like to be added to the IA PASRR email list."

Tip of the Month:  Be sure to care plan for all community placement supports if an individual has a short-term PASRR approval, the individual indicates they want to return to the community, or the MDS indicates in Section Q500 that the individual wants to return to the community.

Contact the help desk
Phone, Fax & Email

833.907.2777

1 (877) 431 9568

IowaPASRR@maximus.com

Business Hours

7:00 AM-4:00 PM CT

Announcements

  • Register for Upcoming Provider Webinars | October 2020 - March 2021

    Now that the learning opportunities related to the recent AssessmentPro migration have been completed, we're pleased to announce a new Iowa PASRR Technical Assistance Webinar series, offering providers the opportunity to learn more about PASRR. The first of these sessions, Overview of PASRR and Nursing Facilities for persons with Mental Illness (NFMI) Individuals who meet NFMI Level Of Care, is scheduled to take place next Tuesday, October 27th.

    Below are dates and registration links for each of these informative webinars, geared toward different aspects of the PASRR process, and the various roles we each play in helping those we serve. These training events are designed to be useful to any individual who may need to have some understanding of, or interaction with, the PASRR process. You are highly encouraged to register and attend one or more of these informative sessions, all of which are live, interactive, and will offer you a chance to ask any questions that you may have.

     

    Overview of PASRR and Nursing Facilities for persons with Mental Illness (NFMI) Individuals who meet NFMI Level of Care

    CLICK HERE TO REGISTER | 2 p.m. CST October 27, 2020

    Description:
    Please join us on October 27, 2020 at 2:00 p.m. CT for a special webinar in the Iowa training series regarding individuals whose PASRR indicates that the person meets NFMI Level of Care (Nursing Facilities for persons with Mental Illness).
     
    This webinar will provide an overview of what the expectations are for nursing facilities who support individuals who have very high behavioral health needs and meet the NFMI level of care.

    There are currently 168 nursing facilities in Iowa who have accepted individuals who meet NFMI level of care at the present time, in addition to Iowa's three NFMI facilities of Davis Center in Bloomfield, Pillar of Cedar (formerly known as Country View) in Waterloo, and Southeast Iowa Behavioral Healthcare center (formerly known as Dave's Place) in Keokuk.
     
    All facilities who are presently caring for someone who meets NFMI level of care are invited to attend this essential webinar. We also wish to invite representatives of any other NFs who are considering self-identifying as a facility that can meet these very high behavioral health needs.

    The discussion will provide you guidance on:

    • Definitions of PASRR Identified Specialized Services that are unique to NFMI, including:
    • Functional Assessment
    • Behaviorally Based Treatment Plans
    • Along with a discussion of:
    1. Expectations of Ascend, DHS and DIA
    2. Ways to improve care planning

     

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    Deep Dive into PASRR Abbreviated Level II Outcomes: Exemptions & Categorical Outcomes

    CLICK HERE TO REGISTER | 2 p.m. CST Tuesday, November 10, 2020

    Description:
    Join us on Tuesday, November 10, 2020 at 2:00 p.m. CT for an Iowa PASRR Technical Assistance webinar, as part of our continuing education series. This very important Iowa PASRR webinar will get into the weeds and address your questions about exactly how to successfully complete a Level I PASRR screen with an expected outcome of a 30-day Exemption or a Categorical Outcome. This webinar will provide information on:

    • When is it appropriate to request an exemption?
    • Which documents to provide up front to help the process work as quickly and efficiently as possible?
    • What are the best practices for completing thorough and timely screenings
    • What to do when I am not reporting a PASRR Condition but Ascend requests that I send a Certification

    If you are a Hospital Administrator, hospital discharge planner, a nursing facility administrator, nursing facility DON or social worker, then this webinar is for you. If you work with other community-based service providers such as in-home health care providers, community mental health centers, group homes, or hospice providers who want to learn more about the appropriate time to request a 30-day Exemption and Categorical Outcome.

     

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    Level II PASRR Summary of Findings - How to Review, Understand, & Implement the PASRR Summary of Findings

    CLICK HERE TO REGISTER | 2 p.m. CST Tuesday, November 22, 2020

    Description:
    Please join us on Tuesday, November 24, 2020 at 2:00 p.m. CT for an Iowa PASRR Technical Assistance webinar, as part of our continuing education series. This very important Iowa PASRR webinar will get into the weeds and address your questions about exactly how to successfully review a Level II PASRR Summary of Finding, understand the content and services identified and how to successfully implement the PASRR identified Services and Supports.

     

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    How to Successfully Complete a PASRR Service Matters Review

    CLICK HERE TO REGISTER | 2 p.m. CST Tuesday, December 1, 2020

    Description:
    Please join us on Tuesday, December 1, 2020 at 2:00 pm CT, for an Iowa PASRR Technical Assistance webinar, as part of our continuing education. 
     
    A function of Iowa's PASRR process is that for every PASRR Level II where an individual in the PASRR population is identified as being in need of one or more "Specialized Services," Ascend will monitor whether the NF has developed a PASRR compliant care plan that includes all PASRR identified services, and will ask for specific evidence that documents the delivery of PASRR identified specialized services.
     
    This Iowa PASRR webinar will offer specific guidance on how to successfully complete a PASRR Service Matters Review

    This webinar will provide you specific information on:

    • How to write a PASRR Compliant Care plan
    • Where to find the Iowa PASRR NF Level II Care Planning Tool, and how to use it
    • How to ensure that PASRR identified services are being provided
    • What information is needed to document that PASRR identified Specialized Services (SS) are being delivered
    • How to complete the Service Matters Form
    • How to ensure full PASRR compliance with regard to service delivery

     

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    How to Successfully Complete a Level I PASRR Screen

    CLICK HERE TO REGISTER | 2 p.m. CST Tuesday, December 15, 2020

    Description:
    Please join us on Tuesday, December 15, 2020 at 2:00 p.m. CT for an Iowa PASRR Technical Assistance webinar, as part of our continuing education series. This very important Iowa PASRR webinar will get into the weeds and address your questions about exactly how to successfully complete a Level I PASRR screen and what documents are needed at the point of submission. This webinar will provide information on: 

    • Who gets a Level I PASRR Screening
    • What information is required in a Level I Screening
    • Which documents to provide up front to help the process work as quickly and efficiently as possible
    • What are the best practices for completing thorough and timely screenings
    • The various outcomes of Level I screenings in Iowa

    If you are a hospital administrator, hospital discharge planner, a nursing facility administrator, nursing facility DON or social worker, then this webinar is for you. If you work with other community-based service providers such as in-home health care providers, community mental health centers, group homes, hospice providers, or others who may have a need to learn how to submit Level I PASRR screens, please help us reach out and invite them as well.

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    PASRR 101: An In-depth Look into the Basics of Preadmission Screening and Resident Review

    CLICK HERE TO REGISTER | 2 p.m. CST Tuesday, January 5, 2021

    Description:
    Please join us on Tuesday January 5, 2021, at 2:00 p.m. CT for the PASRR 101 webinar. It is intended to give those who are new to PASRR an opportunity to start from scratch, spend an hour with us, and become familiar with the basics. This webinar is intended to offer an opportunity for nursing facilities, hospitals, hospice and PACE providers, MCOs, community behavioral health agencies, other provider organizations, and interested parties, to learn with us. This webinar should be viewed as a per-requisite to other training offered by DHS and Maximus about PASRR in Iowa, although it can also serve as a useful refresher for many. 

    If you plan to join DHS and Maximus in any of the face-to-face full day "PASRR Road Show," training events in mid-April, we encourage you to attend this PASRR 101 event as it will prepare you to develop a deeper understanding of the topics we'll be discussing in those more advanced training events. The discussion will provide guidance on:

    • History and purpose of the federally mandated PASRR program
    • Links between PASRR and the Supreme Court Olmstead Decision
    • Who receives a PASRR?
    • PASRR Level I and Level II
    • Information needed to complete a thorough Level II evaluation and Summary of Findings
    • PASRR in Iowa - unique features
    • What is PASRR compliance on why is it important?

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    PASRR & Individuals with Interest in or History of Child or Dependent Adult Abuse

    CLICK HERE TO REGISTER | 2 p.m. CST Tuesday, January 19, 2021

    Description:
    Please join us on Tuesday, January 19, 2021 at 2:00 p.m. CT for an overview of Preadmission Screening and Resident Review - PASRR and considerations when PASRR is being conducted for someone with a history of Child or Dependent Adult Abuse. PASRR is utilized to identify individuals with serious mental illness, intellectual or developmental disabilities, and related conditions, and identifies services that will be required for them if they enter an Iowa nursing facility. Within the past couple of years, we have seen a significant increase in the number of PASRR assessments involving individuals with some criminal or child abuse history, assessments that are conducted while individuals have also been identified as dependent adults by DHS, and where Dependent Adult Abuse assessments are co-occurring with PASRR or have recently been undertaken. In such cases, it can be beneficial for the individual and their support network if/when those involved in PASRR can collaborate more effectively with those involved in child or dependent adult abuse assessment, and the service delivery that may follow. 

    This webinar will offer guidance on:

    • Who/What/When/Why/and How of PASRR
    • What information is needed to complete a thorough Level II evaluation and Summary of Findings?
    • When PASRR requests Abuse information, what happens with it?
    • Why court orders and legal/criminal history become important matters in such cases
    • How Dependent Adult Abuse Assessments impact PASRR and service delivery within the nursing facility

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    PathTracker+ for Nursing Facility Social Workers, Administrators, & Business Office Staff

    CLICK HERE TO REGISTER | 2 p.m. CST Tuesday, February 2, 2021

    Description:
    Please join us on Tuesday, February 2, 2021 at 2:00 pm CT, for an Iowa PASRR Technical Assistance webinar, as part of our continuing education series. 
     
    This Iowa PASRR Webinar is specifically designed for the staff in your NF who are involved in making admission, transfer, and discharge submissions into PathTracker Plus, which is a feature of the PASRR database.
     
    The webinar will include an overview of several critical functionalities of PathTracker Plus, including the when, where, why, and how to submit admissions, transfer, discharge, and corrected notices. The use of PathTracker Plus has been mandatory since February 1, 2016. It is critical that appropriate nursing facility staff are trained and prepared to make necessary entries into the system in a timely manner. It is also critical that the NF stop any and all use of paper Case Activity Reports, also known as CAR forms, and that ALL changes that would have been submitted using a CAR form in the past, must now be made only in the electronic PathTracker Plus system.

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    Understanding Powers of Attorney, Legal Guardians and Conservators, Office of the Public Guardian - Two Part Series (Part One)

    CLICK HERE TO REGISTER | 2 p.m. CST Tuesday, February 16, 2021

    Description:
    Please join us on Tuesday, February 16, 2021 at 2:00 p.m. CT and on Tuesday, March 2, 2021, at 2:00 p.m CT, for a two-part series in our Iowa PASRR Technical Assistance webinars where we'll take a deep dive into issues surrounding Powers of Attorney, and court ordered Legal Guardians and Conservators, how they are impacted by the cognitive capacity and health status of the individuals we serve, and many questions that arise as we try to understand the differences, similarities, and implementation issues involved with each. PASRR frequently identifies a need for individuals to undergo an assessment and/or decision-making process about the need for designation of Substitute Decision Makers and we'll explore the issues and address some of the many questions that our attendees may have. We'll be joined by Jennifer Donovan of the Iowa Office of the Public Guardian, who will share her knowledge with us and facilitate better understanding of some of the many issues that frequently arise. 
     
    Part 1, which will be held on February 16th, will address the important legal differences between Powers of Attorney for Healthcare and Financial matters, Guardianships, Conservatorships, and when each of these may be appropriate for an individual. Iowa's Office of the Public Guardian will present information to nursing facility and hospital providers to help providers understand what to do when individuals, families, or PASRR identifies a need for consideration of powers of attorney and/or guardians and conservators. We hope it will further empower you to help individuals in Iowa enhance their quality of life! The webinar will be moderated by MAXIMUS Program Manager, Brad Goodin, and Lila Starr, PASRR Program Manager for Iowa DHS.
     

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    Understanding Powers of Attorney, Legal Guardians and Conservators, Office of the Public Guardian - A Two Part Series (Part Two)

    CLICK HERE TO REGISTER | 2 p.m. CST Tuesday, March 2, 2021

    Description:
    Please join us on Tuesday, March 2, 2021, at 2:00 p.m. CT, for the second of a two-part series in our Iowa PASRR Technical Assistance webinars where we'll take a deep dive into issues surrounding Powers of Attorney, and court ordered Legal Guardians and Conservators, how they are impacted by the cognitive capacity and health status of the individuals we serve, and many questions that arise as we try to understand the differences, similarities, and implementation issues involved with each. PASRR frequently identifies a need for individuals to undergo an assessment and/or decision-making process about the need for designation of Substitute Decision Makers and we'll explore the issues and address some of the many questions that our attendees may have. We'll be joined by Jennifer Donovan of the Iowa Office of the Public Guardian, who will share her knowledge with us and facilitate better understanding of some of the many issues that frequently arise. 

    Part 2 on March 2nd will also feature Jennifer Donovan, and will address questions that arise in Part 1, offer another quick basic overview of materials shared in Part 1, and then go deeper into issues pertaining to Powers of Attorney, Guardianships and Conservatorships, offering tools and resources that will be very useful to hospitals, nursing facilities, and other providers who may have occasion to help individuals and older Iowans who are considering making designations of Powers of Attorney, designating end of life instructions and documents, and/or may be in need of court appointed guardians and/or conservators.

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    PASRR Status Changes & When to Complete Them

    CLICK HERE TO REGISTER | 2 p.m. CST Tuesday, March 16, 2021

    Description:
    Please join us on Tuesday, March 16, 2021 at 2:00 p.m. CT for an Iowa PASRR Webinar, as part of our continuing education series. The webinar will take a deep dive into the issues surrounding when to submit a new PASRR based upon Significant Changes in Status. The Iowa Help Desk and the Iowa PASRR program receive more questions about Status Changes/Resident Reviews in PASRR and when to submit them, than any other single issue in PASRR. This webinar is truly for anyone and everyone who needs to understand a bit about when to submit new PASRRs and the correlations to overall compliance. 
     
    This webinar will offer guidance on:

    • What might trigger a need for a Status Change for someone with a previous Negative Level I PASRR?
    • What might trigger a need for a Status Change for someone who has previously been identified to be in the PASRR population, with a Level II PASRR?
    • Ways to ensure you are compliant with Status Change PASRRs
    • When in doubt, submit a new PASRR

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    Overview of PASRR Compliance of PASRR Level I Screenings, PASRR Level II Summaries, Service Matters & PathTracker+

    CLICK HERE TO REGISTER | 2 p.m. CST Tuesday, March 30, 2021

    Description:
    Please join us on Tuesday, March 30, 2021 at 2:00 p.m. CT for an Iowa PASRR Technical Assistance webinar, as part of our continuing education series. This webinar will offer an in-depth overview of some of the many ways that it is possible to understand compliance and achieve full compliance with PASRR. The discussion will provide guidance on:

    • What a Level I Screening is and understanding the Level I Outcomes
    • What is a Level II PASRR and how do I review a Level II summary of Findings?
    • What are the most common Level I Compliance Issues?
    • What are the most common Level II Compliance Issues?
    • What is a Status Change PASRR and how does submission of them impact compliance?
    • What is Service Matters and how does it relate to achieving compliance?
    • How do DHS/Ascend/DIA and others review NF Care Plans for PASRR compliance?
    • How and when we do we need to Implement and verify that Discharge Planning is occurring?
    • Attendees will learn to identify many ways that one can be non-compliant with PASRR
       
  • Review Helpful System Tips, Explore Resources & Register for Final Q&A Webinar

    We are now one week past the October 1st migration to Iowa's new PASRR system, AssessmentPro. Thanks for your continued engagement and invaluable feedback throughout the recent implementation and training process.
    Still need answers to AssessmentPro questions? The Iowa DHS and the IA PASRR program support team have you covered, with additional reference materials, reminders, as well as the last of our week-long series of Q&A sessions. Check out more information below on these helpful resources:

    • Register: Today's Q&A Webinar
    • Update: Historical records issue now resolved
    • FAQs: Check out some frequently asked questions
    • Resources: Review helpful training content
    • Support: How to contact the Help Desk

     

     

    REGISTER: Q&A Session | Today, 10/09 @ 1 pm CT

    If you still have AssessmentPro or PASRR questions and missed the Post-Launch Webinars held earlier this week, its not too late! Join us for today's final Q&A session, led by the Iowa PASRR Program Training team. This informative hour-long event is an open forum, where you can share your toughest system questions with the experts. Sign up below:

    Post-Launch Q&A Session | 1 pm CT Today, Oct 9, 2020

     

    PROCESS UPDATE: Historical Records Issue Now Resolved

    As shared in our most recent communication, a technical issue arose following last week's transition process. Some nursing facilities may have noticed individuals in the facility census who were discharged in the past and don't appear to be discharged now, when using the new system to review their census. The IT team successfully resolved this issue on Tuesday evening.


    If you have experienced any other issues since the system migration, please email the Help Desk with any other questions or concerns: IowaPASRR@maximus.com. As always, we appreciate your support and patience as we make final adjustments to this more intuitive and user friendly platform. 

     

    FAQs: Tackling Your AssessmentPro Questions
     
    Over the next several emails you receive from us, we'll be sharing some commonly asked questions we're hearing from Iowa AssessmentPro system users. Below are a few important ones to keep in mind. To review more, be sure to download the latest version of the FAQs resource guide here.

    • Q: Can multiple staff work on the same submission?
      A: Yes, multiple people can work on a PASRR draft to prepare it for submission. However, only one person from a facility can edit the screen at a time. On the provider's landing page in AssessmentPro, there is a tab for Draft screens. Within that tab, there will be two sub-tabs: My Screens and Facility Screens. If the provider opens the Facility Screens sub tab, they will be able to access the draft screens within their facility. Once they open a draft screen, they can complete and submit it to Maximus.
       
    • Q: If the hospital does not know which NF a patient is discharging to, is there another way to get the PASRR determination to the NF?
      A: You can print the outcome and send it to the nursing facility that is chosen. The NF should read and review the PASRR before accepting the person to ensure they can meet their needs there.

     

    RESOURCE: AssessmentPro Guides

    Helpful resources have been developed to get you up to speed with AssessmentPro and maximizing it's many capabilities. Below are some useful reference guides to help you navigate this new web-based platform.

    Checklist - AssessmentPro Training | Download
    Links to video tutorials and instructional PDFs on AssessmentPro features.

    Presentation - Provider Training | Recording
    Get a refresher with a recording of a AssessmentPro System Overview shared with providers during the recent transition. *Register to view, when prompted.

     
    Frequently Asked Questions | Download
    Explore some questions about using the AssessmentPro system.


    Provider AssessmentPro Transition Guide | Download
    Helpful if you have others on your team who are new to AssessmentPro, this guide contains reminders on AssessmentPro use and helpful ways to maximize the system.


    Iowa PASRR Tools & Resources | Bookmark & Explore
    Stay up-to-date with all the program's latest announcement, forms, guides and relevant state links. 
     

    SUPPORT: Iowa PASRR Help Desk Contacts

    Phone: 833.907.2777
    Email: IowaPASRR@maximus.com
    Fax: 877.431.9568
    Web Resources: Iowa PASRR Provider Site

  • Transition to AssessmentPro Complete | Interim Issue with NF Notices in PathTracker | Sign Up for Q&A Sessions (325)

    As we hope you are aware, this Thursday, October 1st, was the official "go-live" day for our new platform for Iowa PASRR, AssessmentPro. DHS and Maximus offered 12 training events in September to help all our providers be well prepared for the launch of AssessmentPro, and we'll be hosting live, one-hour Q&A sessions from October 5-9th, 1:00 pm CT each day, to address any questions and training issues regarding the launch. Registration links will be provided at the end of this message.  Ascend/Maximus has doubled the number of staff working on the Iowa Help Desk. in order to be well prepared to address the many questions and support needs that we anticipated might arise. 
     

    UPDATE: Historical Records Issue Currently Being Addressed

    Since yesterday's system launch, a technical issue has come to our attention. It's related to the movement of PathTracker Plus historical records of admission, transfer, and discharge notices, from the legacy/old system to the AssessmentPro platform. Some nursing facilities may notice when going into the new platform to review their census, individuals in the facility census who were discharged in the past and don't appear to be discharged now. 

    We ask, at this time, that you not attempt to address or fix this issue. Our IT staff are working diligently to address the issue, and we hope to have a solution within the next few days. We'll share that solution in additional announcements by email and posted to the Iowa PASRR Providers website, as soon as it is available: https://maximusclinicalservices.com/svcs/iowa. We also intend to share those updates during next week's Q&A webinars (registration info listed below), if available by then.  

    Other Issues?
    In the interim, we advise providers to make us aware of any other issues that may arise by emailing the Help Desk with any other questions or concerns: IowaPASRR@maximus.com.. Thank you for your support and patience as we make our transition into this new, more intuitive, and more user friendly platform. 
     

    LEARN: Upcoming Q&A Sessions | October 5 - 9, 2020

    Have additional questions about AssessmentPro or the PASRR process? Here's your opportunity to find answers to your toughest questions. Join the Training team for a series of AssessmentPro Post-Launch Q&A Sessions taking place every day next week. Sign up below for as many of these hour-long sessions as you need. 

    AssessmentPro Post-Launch Q&A Session | 1 pm CT Monday, 10/05/2020
    AssessmentPro Post-Launch Q&A Session | 1 pm CT Tuesday, 10/062020
    AssessmentPro Post-Launch Q&A Session | 1 pm CT Wednesday, 10/07/2020
    AssessmentPro Post-Launch Q&A Session | 1 pm CT Thursday, 10/08/2020
    AssessmentPro Post-Launch Q&A Session | 1 pm CT Friday, 10/09/2020

    After registering, you will receive a confirmation email and a reminder message an hour before the session is scheduled to begin. 

    SUPPORT: Iowa PASRR Help Desk Contacts

    Phone: 833.907.2777
    Email: IowaPASRR@maximus.com
    Fax: 877.431.9568
    Web Resources: Iowa PASRR Provider Site

  • The 10/01 AssessmentPro Migration is Just One Day Away! Review the AssessmentPro Go-Live Checklist

    We're almost there! This Thursday, October 1st marks the Iowa PASRR program's transition to the AssessmentPro system. Is your facility ready for the launch? Avoid potential delays in Level I screen submissions or Level II evaluations once the transition is complete. Review the AssessmentPro Go-Live Checklist listed below, which covers:

    • Upcoming webinars and post-launch Q&A sessions
    • Training toolkit of available resources
    • Reminder on AssessmentPro benefits
    • Setting up your team's new system accounts
    • Help Desk contacts + Iowa PASRR Provider Website

    Next steps: After this evening, September 30th, new screens will need to be submitted through AssessmentPro and access to the existing PASRR system for the purpose of new submissions will then be disabled. 

    Additional questions? Review training materials on the Iowa PASRR Provider website, register for an upcoming Q&A session, or contact the Help Desk for other questions not found below: IowaPASRR@maximus.com.

     

    ASSESSMENTPRO GO-LIVE CHECKLIST

     

    REGISTER: Upcoming Webinars + Post-Launch Q&A Sessions

    If you've yet to attend the previous sessions, be sure to join the Iowa PASRR Training team for one of the PASRR Level I Submissions webinars scheduled ahead of Thursday's AssessmentPro launch.  

    Choose a date/time below that works best for you to register:

                       
    PASRR Level I Submission Training

    Level I Submission Training | 2 pm CT Wednesday, Sep 30, 2020
    Level I Submission Training | 1 pm CT Thursday, Oct 1, 2020


    AssessmentPro Post-Launch Q&A Sessions

    You may have additional questions following tomorrow's launch. With that in mind, we will be offering daily Post-Launch Q&A Sessions each day next week, to field your toughest AssessmentPro questions, as well as any general PASRR topics you'd like to cover. Click the links below to register for these helpful hour-long sessions.

    AssessmentPro Post-Launch Q&A Session | 1 pm CT Monday, Oct 5, 2020
    AssessmentPro Post-Launch Q&A Session | 1 pm CT Tuesday, Oct 6, 2020
    AssessmentPro Post-Launch Q&A Session | 1 pm CT Wednesday, Oct 7, 2020
    AssessmentPro Post-Launch Q&A Session | 1 pm CT Thursday, Oct 8, 2020
    AssessmentPro Post-Launch Q&A Session | 1 pm CT Friday, Oct 9, 2020

    Note: After registering for any sessions listed above, you will receive a confirmation email and a reminder message an hour before the session is scheduled to begin.

     
    TOOLKIT: AssessmentPro Resources

    Check out these important go-to resources below as a first pass for all your AssessmentPro questions.  

    AssessmentPro Training Checklist | Download
    Links to video tutorials and instructional PDFs on all the major features you'll need to know about AssessmentPro.
     
    System Overview Training Series #1 Recording | Listen
    If you would like a refresher on the content shared, click the link below to review a recording of one of the Series #1 sessions presented earlier in September. Register to view when prompted.
     
    Provider Transition Guide | Download
    This guide contains reminders on the benefits of AssessmentPro, ways to maximize the new system, and tips to help your team successfully navigate this impactful change.
     
    AssessmentPro System - Frequently Asked Questions | Download
    Explore some of the questions most often fielded about the PASRR process and using the AssessmentPro system.

    Iowa PASRR Providers Website | Explore
    Stay up-to-date with the program's latest announcement, guides and relevant state links. Bookmark this site. All Iowa PASRR activity should start here.
     

    PROCESS REVIEW: AssessmentPro Account Sign Up

    Any facilities that have yet to set up accounts in AssessmentPro should review the steps below to select the proper user roles for each team member involved in the PASRR process, then create their system accounts.

    Access Coordinator/AP Administrator
    This role type should be your facility's first account registered, as the Coordinator(s) will then be responsible for review and approval of all your other users. This role must be set up first and should be the people who use the PASRR system the most frequently, within your facility.   

    Responsible for review and approval of all other facility users. Please choose at least two per facility. This helps to ensure continuity if one is unavailable or leaves the position before a replacement Access Coordinator can be registered in the system.

    Clinical User
    This role is for individuals who can begin and submit a Level I screen. 

    Non-Clinical User
    This role is for business office staff who submit PathTracker notices for nursing facilities, but may not use other functions much. This role applies to individuals who can begin, but cannot submit a Level I PASRR screen

    ServiceMatters Respondent
    This role applies only for those working in Nursing Facilities who develop care plans, arrange services, and complete ServiceMatters reviews

    Log In to Create Your AssessmentPro System Account

    A) Visit AssessmentPro.com

    Click New User?         
           
    B.) Complete Registration Form

    Hover over circled i for more info

    Click Save to proceed  > As enter data into the fields depicted at right and select Iowa (even if your facility is in a different state) from the
    State drop-down, an additional field will appear for
    Facility 

    *Note: If you plan to choose the Access Coordinator/AP Administrator role, be sure to select the checkbox under Facility, which says "Request Access Coordinator Access"           
           
    C.) Return to the URL provided
     by the Training team

    Enter your Login: Email & Password

    Review User Agreement before first login

    Click Log in
                

    BENEFITS: Review AssessmentPro System FAQs 

    The transition will result in very few changes to your day-to-day PASRR processes, while maximizing impact with several key benefits.
     
     
    In-depth representation of needs
    With the launch of the new system will be the ability to immediately upload documentation within AssessmentPro to paint an even more well-defined picture of each individual and their needs. Although fax will still be available, easier uploading will become the fastest, most accurate, and preferred method for documentation transmittal.
     
     
    Simplified processes for multi-facility users
    Providers working with multiple facilities will only need one AssessmentPro login for system access. Simply toggle to the appropriate facility as necessary, once you're logged in.

     
    Expanded resources
    Additional training and support materials will be readily available to providers, when logged into the AssessmentPro system.  Anything on the website that appears with a lock on it, will automatically be unlocked when you are logged in. 


    ASK A QUESTION: Contact Iowa PASRR Help Desk 

    If you have questions or need assistance with anything about the upcoming 10/01/2020 AssessmentPro transition, contact the Iowa PASRR Help Desk:

    Phone: 833.907.2777
    Email: IowaPASRR@maximus.com
    Fax: 877.431.9568
    Web Resources: Iowa PASRR Provider Site

  • Final Countdown to October 1st AssessmentPro Migration | Be Prepared - Register for Upcoming Webinars, Create System Account, Download Training Checklist

    With one week left to go until the Thursday, October 1st AssessmentPro transition for database management of all PASRR program assessments, be sure that your facility is ready for the change. Review important next steps and resources listed below, including: 

    • Register for upcoming AssessmentPro webinars
    • Review resources, including the new AssessmentPro Training Checklist
    • Process reminders on user role selection & system account setup
    • Support resources, including the Iowa PASRR Provider Website

     

    TRAINING: Register for Upcoming Webinars

    Over the past month, the Iowa PASRR Training team has held webinars on a variety of different topics about PASRR processes, account setup and basics on the AssessmentPro system. These events continue next week with PASRR Level I Submission Training. Content presented in this series will be identical, so review the registration details listed below and choose the date/time that works best with your schedule.
       
    PASRR Level I Submission Training

    AssessmentPro Post-Launch Q&A Sessions - NEW

    Once we arrive at the 10/01 launch date, we know that you may have additional questions once you begin actively using the system. With that in mind, we invite you to join us for a series of AssessmentPro Post-Launch Q&A Sessions taking place each day during the week following implementation. These hour-long open forums are the ideal place to field your toughest AssessmentPro questions with the experts. We'll also address any general PASRR questions that you have during these sessions. Sign up below for as many sessions as you need. 

    *After registering for any sessions listed above, you will receive a confirmation email and a reminder message an hour before the session is scheduled to begin. 
     

    DOWNLOAD: AssessmentPro Training Resources

    Helpful resources have been developed to get you up to speed with AssessmentPro and maximizing its numerous tools and features. Below are some useful reference guides to help you navigate this new web-based system - including a brand new Training Checklist, with instructional resources for all major AssessmentPro processes.


    AssessmentPro Training Checklist - NEW
    Links to video tutorials and instructional PDFs on all the major features you'll need to know about AssessmentPro.

    Click to download


    Provider Transition Guide
    This guide contains reminders on the benefits of AssessmentPro, ways to maximize the new system, and tips to help your team successfully navigate this impactful change.

    Click to download

     
    AssessmentPro System - Frequently Asked Questions

    Explore some of the questions most often fielded about the PASRR process and using the AssessmentPro system.

    Click to download

     
    Iowa PASRR Providers Website - Please BOOKMARK This Site! All Iowa PASRR Activity Starts Here!

    Stay up-to-date with the program's latest announcement, guides and relevant state links.

    Explore the site

      

    REMINDER: Select AssessmentPro User Roles & Create an Account

    If any members of your team involved in the PASRR process have yet to do so, it is critical that they choosing appropriate system user roles and set up an AssessmentPro account. Here are reminders to complete both of those tasks.

    AssessmentPro User Roles

     

    AP Administrator  

    This role must be set up first. Responsible for review and approval of all other facility users

     

    It's recommended that multiple AP Administrators be selected to ensure continuity. 

     

     

    Clinical User

    This role applies to individuals who can begin and submit a Level I screen.

     

     

    Non-Clinical User

    Applies to individuals who can begin but cannot submit a Level I screen.

     

    *You can sign up for multiple roles. For example, an AP Administrator can also be a Clinical User.

     

    Once you've determined the correct role(s), based on your activities in the PASRR process, follow the instructions below to complete this important task. All users can sign themselves up for an account. Your facility's AP Administrator(s)/Access Coordinators will then be notified through AssessmentPro of the new account request.

     

    1. Visit AssessmentPro.com. Click New User?

     

    2. Complete Registration Form

    Hover over circled i for more info

    Click Save to proceed

    As you enter data into the fields depicted at right and select Connecticut (even if your facility is in a different state) from the State dropdown, an additional field will appear for Facility.

    *Note: If you plan to choose the AP Administrator role, be sure to select the checkbox under Facility, which says "Request AssessmentPro Administrator Access"

     

    3. Return to AssessmentPro.com

    Enter your Login: Email & Password

    Review User Agreement before first login

    Click Log in 

    *Reminder: Your UserName will always be your email address.

     

    SUPPORT: Iowa PASRR Help Desk Contacts

    Phone: 833.907.2777
    Email: IowaPASRR@maximus.com
    Fax: 877.431.9568
    Web Resources: Iowa PASRR Provider Site

  • Is Your Facility Ready for the October 1st AssessmentPro Transition? Attend Upcoming Webinars | Select User Role | Create User Acct | Review New Support Resources

    We're less than two weeks away from the October 1st launch of Iowa's new online PASRR platform, AssessmentPro. Is your team ready for this game-changing transition? There are several steps each facility need to take in order to avoid any potential delays to new PASRR screens and assessments after that go-live date. This includes:

    • Register: Attend upcoming training webinars
    • Action Required: Create your user account in AssessmentPro
    • New Resource: Review the AssessmentPro Provider Transition Guide  
    • Support: Reminders on how to contact your Iowa PASRR Help Desk

    What's NOT changing? The Iowa PASRR Providers Website is still the place everyone should go, in order to begin any interaction with Iowa PASRR, up to and after October 1, 2020. Please be sure to bookmark the website, if you've yet to do so: https://maximusclinicalservices.com/svcs/iowa 

    All of our resources, announcements and links to sign up for training will still be found there!

     

     

     

     

    REGISTER: Attend Upcoming AssessmentPro Webinars

    Training is imperative to ensure that everyone involved with the PASRR process has a solid understanding of the new AssessmentPro platform, processes, and the changes taking place with the transition. Be sure to review the dates/times and click the links below to register for one session from each series of webinars listed, as each will cover a different set of topics.


    System Registration, ServiceMatters & PathTracker
    System Registration, ServiceMatters & PathTracker | 2 pm CT Tue, 9/22
    System Registration, ServiceMatters & PathTracker | 10 am CT Wed, 9/23
    System Registration, ServiceMatters & PathTracker | 10 am CT Thu, 9/24

    PASRR Level I Submission Training
    Level I Submission Training | 9 am CT Tuesday, September 29, 2020 
    Level I Submission Training | 2 pm CT Wednesday, September 30, 2020 
    Level I Submission Training | 1 pm CT Thursday, October 1, 2020 
          

    COMING SOON: Post-Launch Q&A Sessions
    Stay tuned for more details on a series of Q&A sessions on 10/05-09.

    After registering, you will receive a confirmation email and a reminder message an hour before the session is scheduled to begin. 

    REQUIRED ACTION: Create Your AssessmentPro Account

    If you've yet to do so, each member of your facility team who will be involved with the PASRR process needs to review and select an appropriate AssessmentPro user role(s), then sign up for individual system accounts. Review the instructions below to complete both of these important tasks:

    SELECT System User Role(s)

    • Access Coordinator/AP Administrator - This role must be set up first. Responsible for review and approval of all other facility users.
      We strongly recommend that each facility have AT LEAST TWO Access Coordinators/AP Administrators, but you may have more than two. These Access Coordinators should be the people who use PASRR the most, and they will be able to give access to others.
    • Clinical User - This role is for individuals who can begin and submit a Level I screen.
       
    • Non-Clinical User - Applies to individuals who can begin, but not submit Level I PASRR screens. This kind of access would work well for business office staff, who need to make entries of Admission/Transfer/Discharge notices in PathTracker Plus.

         NOTE: You can sign up for more than one role listed above. For example, an Access Coordinator can also be a Clinical User.

    Create Your System Account

    Once you've determined the correct role(s), based on your activities in the PASRR process, follow the instructions below to complete this important task. All users can sign themselves up for an account. Your facility's Access Coordinator(s) will then be notified through AssessmentPro of the new account request.

    1. Visit AssessmentPro.com. Click New User? 

       
    2. Complete Registration Form

      Hover over circled i for more info

      Click Save to proceed  > As enter data into the fields depicted at right and select Iowa (even if your facility is in a different state) from the
      State drop-down, an additional field will appear for Facility.*Note: If you plan to choose the Access Coordinator/AP Administrator role, be sure to select the checkbox under
      Facility, which says "Request Access Coordinator Access"


       

    3. Return to the URL provided by the Training team

      Enter your Login: Email & Password

      Review User Agreement before first login

      Click Log in

     

    NEW RESOURCE: Provider Transition Guide

    As you prep for the October 1st launch, be sure to check out a handy new reference, developed for everyone involved in the PASRR process. The Provider Transition Guide is chock-full of helpful reminders on the benefits of AssessmentPro, ways to maximize the new system, and tips to help your team successfully navigate this impactful change. Click the link below to review:
    Review the AssessmentPro Provider Transition Guide

    Additional Resources:There are other AssessmentPro-related guides and materials also available for your reference. Choose from the links below to learn more:

     

    SUPPORT: Iowa PASRR Help Desk Contacts

    Email: IowaPASRR@maximus.com
    Phone: 833.907.2777
    Fax: 877.431.9568
    Web: maximusclinicalservices.com/svcs/iowa
     

  • Complete Your AssessmentPro Countdown Checklist Ahead of October 1st Implementation | Register for Upcoming Webinars | Review System User Roles | Download FAQs

    The countdown continues! We're less than three weeks away from the October 1st launch of Iowa's new AssessmentPro system for the management of PASRR database information. Follow the helpful steps laid out in the Countdown Checklist below to ensure your team is ready for this important change and avoids any potential LI submission delays on or after the go-live date. These next steps include: 

    • Registration for multiple AssessmentPro training webinars
    • User roles selection and system account sign up guidance
    • Download and review new resource: AssessmentPro FAQs

     

     

     

    ASSESSMENTPRO COUNTDOWN CHECKLIST

     

    1. REGISTER: AssessmentPro Training Webinars

    The IA DHS and your PASRR support team at Maximus continue their month-long series of informative training webinars to ensure that you're fully prepped with the information and support tools needed for the AssessmentPro launch on 10/01. You should have already signed up and attended Series #1: Intro to AssessmentPro, which took place last week. The additional hour-long sessions indicated below will cover:

    • PASRR Overview
    • Level I Submission Walk-through
    • System Registration
    • User Basics
    • Access Coordinator Role

    Be sure to review the dates/times and click the links below to register for one session from each series of webinars, if you haven't already, so that you and your team will be prepped for the upcoming transition. 

    Choose a date/time that works best for you in each series and register:
     
    Series 2: Iowa PASRR - Level I Submission Training
    Level I Submission Training | 2 pm CT Tuesday, September 15, 2020
    Level I Submission Training | 9 am CT Wednesday, September 16, 2020
    Level I Submission Training | 9 am CT Thursday, September 17, 2020
    Level I Submission Training | 9 am CT Tuesday, September 29, 2020
    Level I Submission Training | 2 pm CT Wednesday, September 30, 2020
    Level I Submission Training | 1 pm CT Thursday, October 1, 2020
     
        
    Series 3: Iowa PASRR - Registration & System Use
    Registration & System Use | 2 pm CT Tuesday, September 22 2020
    Registration & System Use | 10 am CT Wednesday, September 23, 2020
    Registration & System Use | 10 am CT Thursday, September 24, 2020


    Note: Material covered will be identical for all session dates listed within each series, so only one sign up per series is necessary - unless you would like additional review of the content.

     

    2. SELECT: AssessmentPro User Role(s)

    After completion of last week's Intro to AssessmentPro sessions with the IA PASRR Training team, the next step will be to select the appropriate user roles for each member of your team involved in the PASRR process. 

    • Access Coordinator/AP Administrator - This role type should be your facility's first account registered, as the Coordinator(s) will then be responsible for review and approval of all your other users.

    *It is strongly recommended to select multiple Access Coordinators. This helps to ensure continuity if one is unavailable or leaves the position before a replacement Access Coordinator can be registered in the system.

    • Clinical User - This role is for individuals who can begin and submit a Level I screen.
       
    • Non-Clinical User - This role applies to individuals who can begin, but cannot submit a Level I PASRR screen, but may submit PathTracker Plus information for the facility.

         NOTE: You can sign up for more than one role listed above. For example, an Access Coordinator can also be a Clinical User.

     

    3. REVIEW: AssessmentPro Account Sign Up Process

    The next step after attending the recent AssessmentPro Overview Training (Series #1) and determining the correct user role(s), based on your activities in the PASRR process, is to complete the account sign up process for all users within your agency/hospital/facility. It will take just a few easy steps to create your AssessmentPro account. After the initial steps above are completed, follow the instructions below to complete this important task:

    1. Visit the URL provided to you by the Training team. Click New User? 

       
    2. Complete Registration Form

      Hover over circled i for more info

      Click Save to proceed  > As enter data into the fields depicted at right and select Iowa (even if your facility is in a different state) from the
      State drop-down, an additional field will appear for Facility.*Note: If you plan to choose the Access Coordinator/AP Administrator role, be sure to select the checkbox under
      Facility, which says "Request Access Coordinator Access"


       

    3. Return to the URL provided by the Training team

      Enter your Login: Email & Password

      Review User Agreement before first login

      Click Log in

     

    4. DOWNLOAD: Review AssessmentPro System FAQs 

    We've gathered some of the most Frequently Asked Questions (FAQs) from providers across the country about AssessmentPro, the PASRR process, and accessing support resources. This helpful reference guide, also available on the Iowa PASRR Providers page: https://maximus.com/svcs/iowa, will continue to be updated and shared in the coming months, as providers have more questions about the system's features and processes. Click here to download.

    Other Resources: If you've yet to do so, be sure to review
    PASRR for Iowa Health Care Providers - Quick Tips, a helpful guide covering a broad range of topics to help your new staff get started with PASRR: Click here to download.

     

    5. ASK A QUESTION: Contact Iowa PASRR Help Desk

    If you have questions on any of the steps listed above or other details about the upcoming 10/01/2020 AssessmentPro transition, contact the Iowa PASRR Help Desk for more information:

    Email: IowaPASRR@maximus.com
    Phone: 833.907.2777
    Web: maximusclinicalservices.com/svcs/iowa

    Sign up for our Mailing List: Do you or someone else on your team need to be added to our email list? Contact us at: IowaPASRR@maximus.com with the subject line "Please add me to the IA PASRR contact list" and include full name, title, facility name and email address in the body of the message.

  • One Month Countdown Until AssessmentPro Implementation | Register for Upcoming Webinars | Review System Roles + Sign-up Process Preview | Download PASRR Quick Tips

    We're now one month away from the Iowa Department of Human Services' (IA DHS) planned October 1st transition to the AssessmentPro (AP) system for online management of all PASRR Level I screen's and Level II evaluations. There are several steps that must be taken to ensure that you can continue to submit Level I screens and that no delays are experienced for individuals receiving Level II evaluations, once the AP system launches next month.
    Not sure where to begin prepping for this change? We've got you covered, with some important items below to review, including:

    AP Webinar Registration | Account Roles + Sign Up Preview | Download PASRR Quick Tips 

     

    TRAINING: Register for Upcoming Webinars

    The State of Iowa DHS and your PASRR support team at Maximus are excited for today's kick-off of the first in a series of new learning opportunities, which will be taking place throughout the AssessmentPro implementation process. These insightful, hour-long webinars will cover a broad range of topics including:

    • PASRR Overview
    • Level I Submission Walk-through
    • System Registration
    • User Basics
    • Access Coordinator Role

    The first training events, listed below, will focus on account roles and sign-up, system basics, and the PASRR Level I submission process. Be sure to review the dates/times and click the links below to register for one session from each series of webinars, so that you and your team will be prepped for the upcoming transition. 

    Series 1: Intro to AssessmentPro, User Roles, & System Sign-Up
    AssessmentPro Overview | 3 pm CT TODAY, September 2, 2020
    AssessmentPro Overview | 10 am CT Wednesday, September 3, 2020
    AssessmentPro Overview | 2 pm CT Thursday, September 4, 2020

    Series 2: Iowa PASRR - Level I Submission Training
    Level I Submission Training | 2 pm CT Tuesday, September 15, 2020
    Level I Submission Training | 9 am CT Wednesday, September 16, 2020
    Level I Submission Training | 9 am CT Thursday, September 17, 2020
    Level I Submission Training | 9 am CT Tuesday, September 29, 2020 
    Level I Submission Training | 2 pm CT Wednesday, September 30, 2020 
    Level I Submission Training | 1 pm CT Thursday, October 1, 2020 

         
    Series 3: Iowa PASRR - Registration & System Use - NEW!
    Registration & System Use | 2 pm CT Tuesday, September 22 2020
    Registration & System Use | 10 am CT Wednesday, September 23, 2020
    Registration & System Use | 10 am CT Thursday, September 24, 2020

    After registering, you will receive a confirmation email and a reminder message an hour before the session is scheduled to begin. 

     

    ACCOUNT SETUP: Identifying User Roles + Sign Up Preview
     

    The system user roles and sign up instructions listed below will be covered in the upcoming AssessmentPro webinars, but be sure to review it closely ahead of your scheduled session, so you can field any questions to the Training team that you may have.

    REVIEW: Choose Your AssessmentPro Role
    Your team should determine all necessary AssessmentPro system users who will need access and choose the appropriate role for each (list shown below). Note: The first users set up should be the facility's designated Access Coordinators, as these individuals are responsible for approving for your other facility users.
    Access Coordinator/AP Administrator: Responsible for review and approval of all other facility users. 
    Clinical User: Any individuals who can begin and submit a Level I PASRR screen.
    Non-Clinical User: Someone who can begin, but cannot submit a Level I screen.
    *You can sign up for multiple roles. For example, an Access Coordinator/AP Administrator can also be a Clinical User.

       

    PREVIEW: Sign Up Instructions After Series #1 Training
    During Series #1 of the planned webinar sessions linked above (9/02-04), you will be provided with more information on selecting the appropriate user role, as well as the instructions and URL details to sign up for your individual AssessmentPro account. Below is a sneak peek at these critical steps, so that you can begin to become familiar with the process

    1. Visit the URL provided by the Training team > Click New User?
     
    2. Complete Registration Form > Hover over circled i for more info
     
    3. Click Save to proceed > As you enter data into the fields depicted at right and select Iowa (even if your facility is in a different state) from the State drop-down, an additional field will appear for Facility 

    *Note: If you plan to choose the Administrator role, be sure to select the checkbox under Facility, which says "Request Access Coordinator Access"
     
    4. Return to the URL provided by the Training team > Enter your Login: Email & Password (UserName will always be your email address)
     
    5. Review User Agreement before first login > Click Log in

     

    REMINDER: PASRR for Iowa Health Care Providers
     
    If you've yet to do so, be sure to download and review the helpful reference guide below, which covers a broad range of topics to assist your staff in getting started with PASRR:

    Download: Getting Started with PASRR for Iowa Providers

     

    SUPPORT: Contact the Iowa PASRR Help Desk
     
    Have questions about the upcoming transition? Contact the Iowa PASRR Help Desk: 

    IowaPASRR@maximus.com  |  833.907.2777