Help Desk staff will be available to return calls and emails on the weekends, and support resources are always available for review through the Illinois SMHRF Tools and Resources page.
To be added to the Illinois Maximus Help Desk email distribution list, email a request to ILSMHRF@maximus.com with the subject line: “Please add my email to the Illinois SMHRF Contact List.” This communication should include your name, title, agency/facility, email address, and contact phone number. All team members requiring access to the contact list can be included in one email request. Note – Once you become a registered Maximus system user, you will automatically be added to the distribution list.
Help Desk staff will be available to return calls and emails on the weekends, and support resources are always available for review through the Illinois SMHRF Tools and Resources page.
No, documentation indicating proof of guardianship is not required in order to submit a SMHRF referral. If it is available at the time of the SMHRF referral submission, it is recommended to be included with referral documentation.
While having a confirmed or suspected severe mental illness is part of SMHRF criteria, Maximus will also look at how this diagnosis has impacted the individual throughout their life span. Areas Maximus will review during the SMHRF assessment process include:
SMHRF admission is not appropriate for individuals with moderate, severe, or profound intellectual or developmental disabilities.
To ensure state visibility into the status of discharge planning and ongoing treatment needs for all Medicaid members residing in SMHRFs. CSRs will also improve connections to community resources for SMRHF residents in accordance with the Williams Consent Decree.
Yes, AssessmentPro will queue the CSR to the facility where the person is admitted at day 90. If the person has transferred to another SMHRF and the Census Report was updated to reflect this, the CSR will queue to the SMHRF where the person transferred.
Make sure that your AssessmentPro account is updated to include the role of Continued Stay Respondent. If not, and you are an Admin in AssessmentPro at your facility, you can access how to edit your role here: AssessmentPro User Guide-Adding User Roles. If you are not an Admin, you will need to request that your facility Admin update your account for you.
The SMHRF consumer’s treatment plan and discharge planning documentation. If there has been an incident within the past 6 months, requiring an Incident Report, Incident Reporting documentation should be provided.