Tools and Resources

Happy New Year! For this first Tennessee PASRR Provider Newsletter of 2023, we cover some important best practice reminders, and share some some helpful Provider training resources available through the TN PASRR Tools & Resources site. As always, thank you for all you do to improve the lives of those we serve across the state. 

BEST PRACTICES: Assessment Tips & Reminders

1. Be sure to consistently check your queue for requested documents for both Level I and Level of Care.  

2. Please be aware that the Public Health Emergency in Tennessee has been extended until April 11, 2023.

3. Be sure to double-check that we have the correct phone number on record for your facility.

4. Be on the lookout for information regarding our Spring Provider Training coming your way soon!

REVIEW: Training Sessions on Tools & Resources Site

Keep in mind that recordings and slideshows from previous training opportunities are available 24/7 via the TN PASRR Provider Tools & Resources site. If you've yet to do so, be sure to review these materials, under the Education & Training header on the site. 
 

• October 2022 Provider Training | Day One – 10/25/22: PASRR 101: Recording (Passcode: n=5^yDkx)
   
• October 2022 Provider Training | Day One – 10/25/22: LOC and Payer Source: Recording (Passcode: 3%p8.LNM)
   
• October 2022 Provider Training | Day Two – 10/26/22: Hospital Exemptions, Categoricals, and Status Changes: Recording (Passcode: 4*=Y53g@)
   
• October 2022 Provider Training | Day Two – 10/26/22: Safety Determinations, ERC, and Skilled Services: Recording (Passcode: 2pTgb3^K)
   
• 2022 TN PASRR Webinar Series August Part 2- LOC Scenarios - Recording (Passcode:5.JPBSo=)
   
• 2022 TN PASRR Webinar Series August Part 2- LOC Scenarios - Slides
   
• 2022 TN PASRR Webinar Series August Part 1-LI Scenarios - Recording (Passcode: .#Fb$qi4)
   
• 2022 TN PASRR Webinar Series August Part 1-LI Scenarios - Slides

SUPPORT: Contact the Tennessee PASRR Help Desk 

Do you have PASRR process or system related questions? Contact the Tennessee PASRR Help Desk team from 7:00 a.m. to 4:00 p.m. CST, Monday - Friday to learn more:

• Email: Ascend-TNPASRR@maximus.com 
• Phone: 833.617.2777

PROCESS UPDATE: New Request for Info Workflow

Please be aware that the Level of Care (LOC) Nurse is now able to directly request required information from the Provider to complete the LOC. 

If more information is needed after the LOC is summited, the LOC nurse will request this information via the PASRR LOC portal. The Provider can communicate back and upload the required documents via the portal.

Follow the steps illustrated below to communicate using the PASRR LOC portal. 

Workflow for Hospital Providers

STEP 1:
Request for information will queue up to provider/facility in Recent Alerts queue for Hospital Providers.
 

STEP 2:
Hospital Provider clicks on the Information needed – LOC alert type and submits info to CR via the Additional Info page.  

STEP 3:
Request for Info alert leaves Hospital Recent Alerts queue.

Workflow for Nursing Facility Providers

STEP 1:
LOC (and Level I) requests for info will queue up into the NF Notifications – Info Requested queue on the NF Notification page. (!) icon will display on top ‘Notifications’ menu item when records exist in the Notifications – Info Requested queue.

 

STEP 2:
NF Provider accesses Individual details via the View Individual hyperlink.

STEP 3:
Requests for info will display in the In Process grid on the NF Individual page with a Status/Outcome of Info Requested. NF Providers can enter additional information by clicking on the Submit Additional Info hyperlink in the In Process grid.

STEP 4:
The NF Additional Info page has been updated to match the Hospital Provider Additional Info page. Same functionality:

STEP 5:
The LOC record in the In Process queue will return to Pending status.
 

Going forward, be sure to periodically check your queue for information requests, and click here to review this new process in full.

EVENT REMINDER: Register for October Training Events

TennCare and Maximus continue planning the next sessions in the popular Tennessee PASRR Provider Webinar Series! Be sure to join the Training team for the  special events taking place on October 25 - 26 linked below  to learn more about the PASRR process from the convenience of your own device. 

OCTOBER 25 | PASRR 101
This session will introduce learners to the purpose, process, and goal of PASRR.
9:00 - 10:45 AM CT | Tuesday,10/25/22
Click Here to Sign Up

 
OCTOBER 25 | LOC and Payer Source 101 
This session will introduce learners to the purpose, process, and goal of LOC and Payer Source.
1:00 - 2:30 PM CT | Tuesday, 10/25/22
Click Here to Sign Up

 
OCTOBER 26 | Hospital Exemption and Categorical Determinations and Status Changes
This more advanced session will highlight the Level I and Level II status change process and offer key highlights for providers to keep in mind for future submissions.
9:00 - 10:30 AM CT | Wednesday, 10/26/22
Click Here to Sign Up

 
OCTOBER 26 | Safety Determinations, ERC, and Skilled Services
This session will verbalize the safety determinations, ERC, and skilled services process within TennCare.
1:00 - 2:30 PM CT | Wednesday, 10/27/22
Click Here to Sign Up

REVIEW: Training Sessions on Tools & Resources Site

Keep in mind that recordings and slideshows from previous training opportunities are available 24/7 via this site, under the Education and Training header. If you haven't already, be sure to review these materials.

SUPPORT: Contact the Tennessee PASRR Help Desk 

Do you have PASRR process or system related questions? Contact the Tennessee PASRR Help Desk team from 7:00 a.m. to 4:00 p.m. CST, Monday - Friday to learn more:

• Email: Ascend-TNPASRR@maximus.com 
• Phone: 833.617.2777