Tennessee PASRR

Tools and Resources

Maximus performs Pre-Admission Screening and Resident Review (PASRR) Level I screens and Level II evaluations on individuals who are applying to or residing in Medicaid-certified nursing homes. This federally mandated assessment process is used to determine whether the nursing home is the appropriate placement for individuals with mental illness, intellectual disabilities or developmental disabilities. PASRR functions as an essential method to help match individuals with the care and services they need. Maximus also performs nursing facility Level of Care Determinations for all Level II evaluations.

If your Agency/Nursing Facility/Hospital is interested in the completion of Preadmission Screening and Resident Review (PASRR) assessments via a telehealth solution, due to the current COVID-19 situation, please contact the TN PASRR Help Desk for more information: Ascend-TNPASRR@maximus.com | 833.617.2777

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NEW RESOURCES

*ATTN Providers - Scroll down for new helpful links under Provider Tools

Are you a master's level clinician or Registered Nurse with behavioral health experience interested in working with our TN PASRR program? Contact our Recruiting team to learn more: Recruiting@maximus.com

Attention Providers: If you would like access to complete Level I Referrals, please call 833.617.2777 or email the Help Desk: Ascend-TNPASRR@maximus.com.

System Log In

Contact the help desk
Phone, Fax & Email

833.617.2777

877.431.9568

Ascend-TNPASRR@maximus.com

Business Hours

7:00 am - 4:00 pm CST, M-F

Announcements

  • TN PASRR Quarterly Newsletter: Important Process Update | Register for Informative Training Sessions Throughout October | Review Training Sessions on Tools & Resources Site

    PROCESS UPDATE: New Request for Info Workflow

    Please be aware that the Level of Care (LOC) Nurse is now able to directly request required information from the Provider to complete the LOC

    If more information is needed after the LOC is summited, the LOC nurse will request this information via the PASRR LOC portal. The Provider can communicate back and upload the required documents via the portal.

    Follow the steps illustrated below to communicate using the PASRR LOC portal

    Workflow for Hospital Providers

    STEP 1:
    Request for information will queue up to provider/facility in Recent Alerts queue for Hospital Providers.
     

    STEP 2:
    Hospital Provider clicks on the Information needed – LOC alert type and submits info to CR via the Additional Info page.  

     


    STEP 3:
    Request for Info alert leaves Hospital Recent Alerts queue.

     

     



    Workflow for Nursing Facility Providers

     

     

     

    STEP 1:
    LOC (and Level I) requests for info will queue up into the NF Notifications – Info Requested queue on the NF Notification page. (!) icon will display on top ‘Notifications’ menu item when records exist in the Notifications – Info Requested queue.

     


    STEP 2:
    NF Provider accesses Individual details via the View Individual hyperlink.


    STEP 3:
    Requests for info will display in the In Process grid on the NF Individual page with a Status/Outcome of Info Requested. NF Providers can enter additional information by clicking on the Submit Additional Info hyperlink in the In Process grid.

     

     


    STEP 4:
    The NF Additional Info page has been updated to match the Hospital Provider Additional Info page. Same functionality:

     

     


    STEP 5:
    The LOC record in the In Process queue will return to Pending status.
     


    Going forward, be sure to periodically check your queue for information requests, and click here to review this new process in full.

     


    EVENT REMINDER: Register for October Training Events

    TennCare and Maximus continue planning the next sessions in the popular Tennessee PASRR Provider Webinar Series! Be sure to join the Training team for the  special events taking place on October 25 - 26 linked below  to learn more about the PASRR process from the convenience of your own device. 


    OCTOBER 25 | PASRR 101
    This session will introduce learners to the purpose, process, and goal of PASRR.
    9:00 - 10:45 AM CT | Tuesday,10/25/22
    Click Here to Sign Up

     
    OCTOBER 25 | LOC and Payer Source 101 
    This session will introduce learners to the purpose, process, and goal of LOC and Payer Source.
    1:00 - 2:30 PM CT | Tuesday, 10/25/22
    Click Here to Sign Up

     
    OCTOBER 26 | Hospital Exemption and Categorical Determinations and Status Changes
    This more advanced session will highlight the Level I and Level II status change process and offer key highlights for providers to keep in mind for future submissions.
    9:00 - 10:30 AM CT | Wednesday, 10/26/22
    Click Here to Sign Up

     
    OCTOBER 26 | Safety Determinations, ERC, and Skilled Services
    This session will verbalize the safety determinations, ERC, and skilled services process within TennCare.
    1:00 - 2:30 PM CT | Wednesday, 10/27/22
    Click Here to Sign Up


    REVIEW: Training Sessions on Tools & Resources Site

    Keep in mind that recordings and slideshows from previous training opportunities are available 24/7 via this site, under the Education and Training header. If you haven't already, be sure to review these materials.


    SUPPORT: Contact the Tennessee PASRR Help Desk 

    Do you have PASRR process or system related questions? Contact the Tennessee PASRR Help Desk team from 7:00 a.m. to 4:00 p.m. CST, Monday - Friday to learn more:

  • System Update: IP Address for AscendAMI to be Updated on Wednesday, June 15, 2022

    On the evening of Wednesday June 15, the Maximus IT team will update the IP address for AscendAMI.com. This change is not expected to affect any existing bookmark or site access for the majority of all system users.

    In the unlikely event this change does affect your ability to access the site after the transition date, please contact your organization’s IT support team. Notify them that you require updated access to the AscendAMI site and forward the information below so that they can add the information to their list of approved IP addresses.

    Web Domain: www.ascendAMI.com

    New IP Address: 52.176.156.181

  • TN PASRR Learning Opportunities: Register for Upcoming Training Sessions in August and October 2022 | Best Practices + Branding Update Notice

    TennCare and Maximus continue planning the next sessions in the popular Tennessee PASRR Provider Webinar Series! Be sure to join the Training team for the special events linked below to learn more about the PASRR process from the convenience of your own device. 
     

    AUGUST 16 | Hospital Exemption and Categorical Determinations Case Scenarios

    Participants will engage in a series of case scenarios of the different Level I Outcomes.

    9:00-10:30AM CT | Tuesday, 8/16/22

    Click Here to Sign Up

     

    AUGUST 17 | Payer Sources, Safety Determinations, ERC, and Skilled Services LOC Case Scenarios

    Participants will engage in a series of case scenarios of the different LOC Outcomes

    9:00 - 10:30 AM CT | Wednesday, 8/17/22
    
    Click Here to Sign Up

     

    OCTOBER 25 | PASRR 101

    This session will introduce learners to the purpose, process, and goal of PASRR.

    9:00 - 10:45 AM CT | Tuesday,10/25/22

    Click Here to Sign Up

     

    OCTOBER 25 | LOC and Payer Source 101 

    This session will introduce learners to the purpose, process, and goal of LOC and Payer Source.

    1:00 - 2:30 PM CT | Tuesday, 10/25/22

    Click Here to Sign Up

     

    OCTOBER 26 | Hospital Exemption and Categorical Determinations and Status Changes

    This more advanced session will highlight the Level I and Level II status change process and offer key highlights for providers to keep in mind for future submission.

    9:00 - 10:30 AM CT | Wednesday, 10/26/22

    Click Here to Sign Up

     

    OCTOBER 26 | Safety Determinations, ERC, and Skilled Services

    This session will verbalize the safety determinations, ERC, and skilled services process within TennCare.

    1:00 - 2:30 PM CT | Wednesday, 4/27/22

    Click Here to Sign Up


    There will be no CEUs offered for these sessions. Certificates of Attendance will be available.


    BEST PRACTICES: Assessment Tips & Reminders

    1. Be sure to review the newest resource on the Tennessee PASRR Provider Tools & Resources site, the Tennessee PASRR System Training Checklist. This checklist is your go-to guide for navigating the online PASRR system.
       
    2. Remember to always submit the PAE Certification Form with every review that requires a Level of Care, regardless of payer source.  
       

    UPDATE: New Maximus Branding

    You may notice some small changes to this communication, as well as a few revisions coming soon to the TN PASRR Tools and Resources web page. This includes updates to the company logo, headers, and other graphic elements.

    This evolution of the global Maximus brand is intended to visually emphasize the active partnership we have with program stakeholders like you to positively impact the lives of those we serve together.  

  • TN PASRR Quarterly Newsletter: Changes Coming to Level II Tool | Register for April Training Sessions | Best Practice Reminders

    PROGRAM UPDATE: Changes Planned for PASRR Level II Assessment Tool

    Individual choice is essential to a successful placement and to the overall PASRR process. TennCare offers an array of community-based services through the Choices program, and CMS and TennCare are committed to offering alternatives to inpatient care.

    With this in mind, the PASRR Level II Assessment Tool is getting a facelift later this spring, upgraded to provide more focus on community-informed choice for each PASRR Level II referral, as well as specialized services for each individual. Be on the lookout for more information regarding these changes in the coming months.


    EVENT REMINDER: Register for Spring Training Sessions | April 26 - 27, 2022

    Be sure to join the TN PASRR Training team for the special events linked below to learn more about the PASRR process from the convenience of your own device. Note: There will be no CEUs offered for these sessions. Certificates of Attendance will be available. 


    PASRR 101 

    This session will introduce learners to the purpose, process and goals of PASRR. 

    9:00-10:45 AM CT | Tuesday, 4/26/22

    Click Here to Sign Up


    LOC and Payer Source 101

    Participants will walk away from this training with a working knowledge of the Level of Care/PAE purpose, active processes and intent.

    1:00 - 2:30 PM CT | Tuesday, 4/26/22

    Click Here to Sign Up


    Hospital Exemption and Categorical Determinations and Status Changes

    This more advanced session will highlight the Level I and Level II status change process, as well as offering key highlights for providers to keep in mind for future submission.

    9:00 - 10:30 AM CT | Wednesday, 4/27/22

    Click Here to Sign Up


    Safety Determinations, ERC, and Skilled Services

    Participants in this training will gain a working knowledge of the Level of Care/PAE purpose, active processes and intent.

    1:00 - 2:30 PM CT | Wednesday, 4/27/22

    Click Here to Sign Up


    BEST PRACTICE: Supporting Documentation Tips

    Make sure to always send in the most relevant and pertinent documentation related to the individual’s current condition impacting Nursing Facility treatment. Do not submit old supporting documentation and extra pages of non-essential information.

    Remember to fill out all sections on the PAE Certification form, leaving nothing blank.  


    SUPPORT: Contact the Tennessee PASRR Help Desk

    Have questions about the updates listed above, PASRR processes, or a recent referral? Contact the TN PASRR Help Desk team:

  • Learning Opportunities: Register for Upcoming Spring Training Series | April 26 - 27

    TennCare and Maximus continue planning the next sessions in the popular Tennessee PASRR Provider Webinar Series! Be sure to join the Training team for the special events linked below to learn more about the PASRR process from the convenience of your own device. 

    APRIL 26 | PASRR 101

    This session will introduce learners to the purpose, process and goals of PASRR. 
     
    9:00-10:45 AM CT | Tuesday, 4/26/22

    Click Here to Sign Up


    APRIL 26 | LOC and Payer Source 101

    Participants will walk away from the training with a working knowledge of the Level of Care/PAE purpose, active processes and intent.
     
    1:00 - 2:30 PM CT | Tuesday, 4/26/22

    Click Here to Sign Up


    APRIL 27 | Hospital Exemption and Categorical Determinations and Status Changes

    This more advanced session will highlight the Level I and Level II status change process and offer key highlights for providers to keep in mind for future submission.
     
    9:00 - 10:30 AM CT | Wednesday, 4/27/22

    Click Here to Sign Up


    APRIL 27 | Safety Determinations, ERC, and Skilled Services

    Participants will walk away from the training with a working knowledge of the Level of Care/PAE purpose, active processes and intent.
     
    1:00 - 2:30 PM CT | Wednesday, 4/27/22

    Click Here to Sign Up
     

    There will be no CEUs offered for these sessions. Certificates of Attendance will be available. 


    SUPPORT: Contact the Tennessee PASRR Help Desk

    Have questions about the updates listed above, PASRR processes, or a recent referral? Contact the TN PASRR Help Desk team: