Tennessee PASRR

Tools and Resources

Maximus performs Pre-Admission Screening and Resident Review (PASRR) Level I screens and Level II evaluations on individuals who are applying to or residing in Medicaid-certified nursing homes. This federally mandated assessment process is used to determine whether the nursing home is the appropriate placement for individuals with mental illness, intellectual disabilities or developmental disabilities. PASRR functions as an essential method to help match individuals with the care and services they need. Ascend also performs nursing facility Level of Care Determinations for all Level II evaluations.

If you need a copy of a TN PASRR report, please click here to fill out a request form and a report will be securely emailed to you.

If you would like to be added to the email list for provider newsletters and information, please fill out this form.

If you need an ID number to submit a TN PASRR and do not have a Social Security number or other ID number, please submit this form.

NOTE: This ID Number is ONLY for the completion of PASRR and should not be used with TennCare or any other payer source. If any type of ID# is determined, such as Visa, Temporary Resident ID or any other, please contact the PASRR Help Desk to make that change. You cannot use this number to submit a PAE to TNCare, you will need to reach out to the TennCare Help Desk for assistance should you need to submit a PAE via TennCare.

TN PASRR Discharge Request (Pathtracker Change) Form

If you need to request a discharge of a patient in Pathtracker so your facility is able to admit them, please fill out this form. Before submitting, be sure to reach out to the facility listed in Pathtracker and ask them to discharge. If you are unable to reach anyone, then you may submit this form and we will complete the discharge in Pathtracker.

TN PASRR Cancellation Request Form

If you are an Independent Contractor Assessor, PASRR Submitter, or a Provider requesting a cancellation of a PASRR, please fill out this form. Once we receive the information, we can proceed with the cancellation.

If your Agency/Nursing Facility/Hospital is interested in the completion of Preadmission Screening and Resident Review (PASRR) assessments via a telehealth solution, due to the current COVID-19 situation, please contact the TN PASRR Help Desk for more information: Ascend-TNPASRR@maximus.com | 833.617.2777

*IMPORTANT PROCESS UPDATE: the state of Public Health Emergency officially ended on May 11, 2023. Going forward, hospitals must complete the PASRR prior to discharge. As of May 12, 2023 there will no longer be a 30-day grace period for admitting nursing facilities to submit and obtain a PASRR after admission.*

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NEW RESOURCES

*ATTN Providers - Scroll down for new helpful links under Provider Tools.

Are you a Master's level human services professional or Registered Nurse with behavioral health experience interested in becoming an Independent Contractor with the TN PASRR program? We are also seeking Licensed Psychologists to conduct IQ Testing. Contact our recruiting team to learn more: Recruiting@maximus.com

If you are interested in direct hire employment opportunities within the TN PASRR program or other Maximus clinical programs, please visit https://maximus.com/clinical

System Log In

Contact the help desk

Phone, Fax & Email

833.617.2777

877.431.9568

TNPASRR@maximus.com

Business Hours

7:00 am - 4:00 pm CST, M-F

Announcements

Nov 10, 2023
TN PASRR Program - Quarterly Provider Newsletter: General Best Practice Tips & Reminders | Review Resources on Tennessee Provider Site
Tennessee PASRR Providers,
We hope this newsletter finds you well. Thanks to all who attended the recent PASRR training on October 24 and 25. We hope that everyone will plan on attending the next training series, slated for spring of 2024.
Be sure to review some important best practice tips below, as well as some new and updated resources on the TN PASRR Provider site, including the October training recordings and slides, and an updated System Training Checklist.
As always, thank you for all you do to improve the lives of those we serve.
Best,
Kandy Templeton
TN Program Director

BEST PRACTICES: Assessment Tips & Reminders
1. When submitting the Level I screen, always double-check that the individual's demographic information is correct.
2. If you need to request an Exemption or a Categorical, mark that on the screen correctly, and be sure to upload the right supporting documentation.
3. Please be aware that the Tennesse PASRR Help Desk phone number is 833.617.2777. This number has been updated in the Practioner Certification form on the TN PASRR Provider site. Be sure to begin using this new form immediately.
4. The Tennessee PASRR Help Desk support email address has been updated from "Ascend-TNPASRR@maximus.com" to the simplified address:
- TNPASRR@maximus.com
Please note that any emails sent to the previous email address will still continue to be received by the Help Desk support team, but be sure to use the new email address going forward. If you have any questions about this change or other program inquiries, don’t hesitate to contact the Help Desk.

TOOLKIT: Review Important Guides and Training Materials Available on the TN PASRR Provider Tools & Resources Site
Keep in mind that the Tennesse PASRR Provider Tools & Resources site is full of helpful guides, manuals, and training materials that you can view or download 24/7. Be sure to review a few of these helpful resource links also listed below:
SUPPORT: Contact the Tennessee PASRR Help Desk
Do you have PASRR process or system-related questions? Contact the Tennessee PASRR Help Desk team from 7:00 a.m. to 4:00 p.m. CST, Monday - Friday to learn more:
- Email: Ascend-TNPASRR@maximus.com
- Phone: 833.617.2777
Aug 7, 2023
TN PASRR Program - Event Announcement: Register for Upcoming October 2023 Provider Training Sessions
TennCare and Maximus are pleased to announce next sessions in the popular Tennessee PASRR Provider Webinar Series! Be sure to join the Training team for these informative upcoming events, taking place on October 24 - 25. Explore the information shown below to learn more about the PASRR process from the convenience of your own device.

TUESDAY, OCTOBER 24 | PASRR 101
This session will introduce learners to the purpose, process, and goal of PASRR.
9:00 a.m. - 10:45 a.m. CT | Tuesday, 10/24/2023
Click Here to Sign Up

TUESDAY, OCTOBER 24 | LOC and Payer Source 101
This session will introduce learners to the purpose, process, and goal of Level of Care (LOC) and Payer Source.
1:00 p.m. - 2:30 p.m. CT | Tuesday, 10/24/2023
Click Here to Sign Up

WEDNESDAY, OCTOBER 25 | Hospital Exemption and Categorical Determinations and Status Changes
This more advanced session will highlight the Level I and Level II status change process and offer key highlights for providers to keep in mind for future submissions.
9:00 a.m. - 10:30 a.m. CT | Wednesday, 10/25/2023
Click Here to Sign Up

WEDNESDAY, OCTOBER 25 | Safety Determinations, ERC, and Skilled Services
This session will verbalize the safety determinations, ERC, and skilled services process within TennCare.
1:00 p.m. - 2:30 p.m. CT | Wednesday, 10/25/2023
Click Here to Sign Up

SUPPORT: Contact the Tennessee PASRR Help Desk
Do you have PASRR process or system related questions? Contact the Tennessee PASRR Help Desk team from 7:00 a.m. to 4:00 p.m. CST, Monday - Friday to learn more:
- Email: Ascend-TNPASRR@maximus.com
- Phone: 833.617.2777
Jul 18, 2023
TN PASRR Program - Quarterly Newsletter: Register for August Provider Training Sessions | Important Best Practice Tips | Review Helpful Program Tools and Resources
REGISTER: Provider Training Sessions Taking Place in August
TennCare and Maximus continue planning the next sessions in the popular Tennessee PASRR Provider Webinar Series! Be sure to join the Training team for these informative events, taking place on August15 - 16. Explore the information shown below to learn more about the PASRR process from the convenience of your own device.

TUESDAY, AUGUST 15
PASRR Submission Walkthrough and Hospital Exemptions and
Categorical Determinations Case Scenarios
Participants will engage in a PASRR submission walkthrough and a series of case scenarios of the different Level I Outcomes.
9:00 a.m. - 10:30 a.m. CT | Tuesday, 8/15/2023
Click Here to Sign Up

WEDNESDAY, AUGUST 16
LOC Submission Walkthrough and Payer Sources, Safety Determinations, ERC, and Skilled Services LOC Case Scenarios
Participants will engage in a LOC submission walkthrough and a series of case scenarios covering different LOC Outcomes.
9:00 a.m. - 10:30 a.m. CT | Wednesday, 8/16/2023
Click Here to Sign Up

BEST PRACTICES: Assessment Tips & Reminders

1. Be sure to consistently check your queue for requested documents for both Level I and Level of Care.
2. Always double-check that we have the correct phone number on record for your facility.
3. If you include information indicating that the individual has a Guardian, be sure to include proof of this Guardianship. Keep in mind that Power of Attorney (POA) and Designees are not Guardians.

REVIEW: New Provider Resources on TN PASRR Tools & Resourses Site
Several handy new resources have been added to the Tennessee PASRR Provider Tools & Resources site. Please review these helpful new forms at your earliest convenience, and keep in mind that you can access these and other invaluable Provider resources on the Provider site 24/7.
SUPPORT: Contact the Tennessee PASRR Help Desk
Do you have PASRR process or system related questions? Contact the Tennessee PASRR Help Desk team from 7:00 a.m. to 4:00 p.m. CST, Monday - Friday to learn more:
- Email: Ascend-TNPASRR@maximus.com
- Phone: 833.617.2777
Jun 20, 2023
New Resource: Request a TN PASRR Report
If you need to request a copy of a TN PASRR report, please fill out this form and one will be securely emailed to you.
Jun 5, 2023
TN PASRR Program - Event Announcement: Register for Provider Training Sessions Taking Place in August
TennCare and Maximus continue planning the next sessions in the popular Tennessee PASRR Provider Webinar Series! Be sure to join the Training team for these informative events, taking place on August15 - 16. Explore the information shown below to learn more about the PASRR process from the convenience of your own device.

TUESDAY, AUGUST 15 | PASRR Submission Walkthrough and Hospital Exemption and Categorical Determinations Case Scenarios
Participants will engage in a PASRR submission walkthrough and a series of case scenarios of the different Level I Outcomes.
9:00 a.m. - 10:30 a.m. CT | Tuesday, 8/15/2023
Click Here to Sign Up

WEDNESDAY, AUGUST 16 | LOC Submission Walkthrough and Payer Sources, Safety Determinations, ERC, and Skilled Services LOC Case Scenarios
Participants will engage in a LOC submission walkthrough and a series of case scenarios covering different LOC Outcomes.
9:00 a.m. - 10:30 a.m. CT | Wednesday, 8/16/2023
Click Here to Sign Up

SUPPORT: Contact the Tennessee PASRR Help Desk
Do you have PASRR process or system related questions? Contact the Tennessee PASRR Help Desk team from 7:00 a.m. to 4:00 p.m. CST, Monday - Friday to learn more:
- Email: Ascend-TNPASRR@maximus.com
- Phone: 833.617.2777
Apr 5, 2023
TN PASRR Program - Important Process Update: Public Health Emergency Expires on May 11
Please be aware that the state of Public Health Emergency is officially ending on May 11, 2023. Going forward, hospitals must complete the PASRR prior to discharge. As of May 12, 2023, there will no longer be a 30-day grace period for admitting nursing facilities to submit and obtain a PASRR after admission.
If you have any questions about this important process change, please contact the TN PASRR Help Desk.

SUPPORT: Contact the Tennessee PASRR Help Desk
Do you have PASRR process or system related questions? Contact the Tennessee PASRR Help Desk team from 7:00 a.m. to 4:00 p.m. CST, Monday - Friday to learn more:
- Email: Ascend-TNPASRR@maximus.com
- Phone: 833.617.2777

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