Tools and Resources

PROCESS UPDATE: New Request for Info Workflow

Please be aware that the Level of Care (LOC) Nurse is now able to directly request required information from the Provider to complete the LOC. 

If more information is needed after the LOC is summited, the LOC nurse will request this information via the PASRR LOC portal. The Provider can communicate back and upload the required documents via the portal.

Follow the steps illustrated below to communicate using the PASRR LOC portal. 

Workflow for Hospital Providers

STEP 1:
Request for information will queue up to provider/facility in Recent Alerts queue for Hospital Providers.
 

STEP 2:
Hospital Provider clicks on the Information needed – LOC alert type and submits info to CR via the Additional Info page.  

STEP 3:
Request for Info alert leaves Hospital Recent Alerts queue.

Workflow for Nursing Facility Providers

STEP 1:
LOC (and Level I) requests for info will queue up into the NF Notifications – Info Requested queue on the NF Notification page. (!) icon will display on top ‘Notifications’ menu item when records exist in the Notifications – Info Requested queue.

 

STEP 2:
NF Provider accesses Individual details via the View Individual hyperlink.

STEP 3:
Requests for info will display in the In Process grid on the NF Individual page with a Status/Outcome of Info Requested. NF Providers can enter additional information by clicking on the Submit Additional Info hyperlink in the In Process grid.

STEP 4:
The NF Additional Info page has been updated to match the Hospital Provider Additional Info page. Same functionality:

STEP 5:
The LOC record in the In Process queue will return to Pending status.
 

Going forward, be sure to periodically check your queue for information requests, and click here to review this new process in full.

EVENT REMINDER: Register for October Training Events

TennCare and Maximus continue planning the next sessions in the popular Tennessee PASRR Provider Webinar Series! Be sure to join the Training team for the  special events taking place on October 25 - 26 linked below  to learn more about the PASRR process from the convenience of your own device. 

OCTOBER 25 | PASRR 101
This session will introduce learners to the purpose, process, and goal of PASRR.
9:00 - 10:45 AM CT | Tuesday,10/25/22
Click Here to Sign Up

 
OCTOBER 25 | LOC and Payer Source 101 
This session will introduce learners to the purpose, process, and goal of LOC and Payer Source.
1:00 - 2:30 PM CT | Tuesday, 10/25/22
Click Here to Sign Up

 
OCTOBER 26 | Hospital Exemption and Categorical Determinations and Status Changes
This more advanced session will highlight the Level I and Level II status change process and offer key highlights for providers to keep in mind for future submissions.
9:00 - 10:30 AM CT | Wednesday, 10/26/22
Click Here to Sign Up

 
OCTOBER 26 | Safety Determinations, ERC, and Skilled Services
This session will verbalize the safety determinations, ERC, and skilled services process within TennCare.
1:00 - 2:30 PM CT | Wednesday, 10/27/22
Click Here to Sign Up

REVIEW: Training Sessions on Tools & Resources Site

Keep in mind that recordings and slideshows from previous training opportunities are available 24/7 via this site, under the Education and Training header. If you haven't already, be sure to review these materials.

SUPPORT: Contact the Tennessee PASRR Help Desk 

Do you have PASRR process or system related questions? Contact the Tennessee PASRR Help Desk team from 7:00 a.m. to 4:00 p.m. CST, Monday - Friday to learn more:

• Email: Ascend-TNPASRR@maximus.com 
• Phone: 833.617.2777

On the evening of Wednesday June 15, the Maximus IT team will update the IP address for AscendAMI.com. This change is not expected to affect any existing bookmark or site access for the majority of all system users.

In the unlikely event this change does affect your ability to access the site after the transition date, please contact your organization’s IT support team. Notify them that you require updated access to the AscendAMI site and forward the information below so that they can add the information to their list of approved IP addresses.

Web Domain: www.ascendAMI.com

New IP Address: 52.176.156.181

TennCare and Maximus continue planning the next sessions in the popular Tennessee PASRR Provider Webinar Series! Be sure to join the Training team for the special events linked below to learn more about the PASRR process from the convenience of your own device. 
 

AUGUST 16 | Hospital Exemption and Categorical Determinations Case Scenarios

Participants will engage in a series of case scenarios of the different Level I Outcomes.

9:00-10:30AM CT | Tuesday, 8/16/22

Click Here to Sign Up

 

AUGUST 17 | Payer Sources, Safety Determinations, ERC, and Skilled Services LOC Case Scenarios

Participants will engage in a series of case scenarios of the different LOC Outcomes

9:00 - 10:30 AM CT | Wednesday, 8/17/22

Click Here to Sign Up

 

OCTOBER 25 | PASRR 101

This session will introduce learners to the purpose, process, and goal of PASRR.

9:00 - 10:45 AM CT | Tuesday,10/25/22

Click Here to Sign Up

 

OCTOBER 25 | LOC and Payer Source 101 

This session will introduce learners to the purpose, process, and goal of LOC and Payer Source.

1:00 - 2:30 PM CT | Tuesday, 10/25/22

Click Here to Sign Up

 

OCTOBER 26 | Hospital Exemption and Categorical Determinations and Status Changes

This more advanced session will highlight the Level I and Level II status change process and offer key highlights for providers to keep in mind for future submission.

9:00 - 10:30 AM CT | Wednesday, 10/26/22

Click Here to Sign Up

 

OCTOBER 26 | Safety Determinations, ERC, and Skilled Services

This session will verbalize the safety determinations, ERC, and skilled services process within TennCare.

1:00 - 2:30 PM CT | Wednesday, 4/27/22

Click Here to Sign Up

There will be no CEUs offered for these sessions. Certificates of Attendance will be available.


BEST PRACTICES: Assessment Tips & Reminders

1. Be sure to review the newest resource on the Tennessee PASRR Provider Tools & Resources site, the Tennessee PASRR System Training Checklist. This checklist is your go-to guide for navigating the online PASRR system.
    
2. Remember to always submit the PAE Certification Form with every review that requires a Level of Care, regardless of payer source.  
    

UPDATE: New Maximus Branding

You may notice some small changes to this communication, as well as a few revisions coming soon to the TN PASRR Tools and Resources web page. This includes updates to the company logo, headers, and other graphic elements.

This evolution of the global Maximus brand is intended to visually emphasize the active partnership we have with program stakeholders like you to positively impact the lives of those we serve together.  

PROGRAM UPDATE: Changes Planned for PASRR Level II Assessment Tool

Individual choice is essential to a successful placement and to the overall PASRR process. TennCare offers an array of community-based services through the Choices program, and CMS and TennCare are committed to offering alternatives to inpatient care.

With this in mind, the PASRR Level II Assessment Tool is getting a facelift later this spring, upgraded to provide more focus on community-informed choice for each PASRR Level II referral, as well as specialized services for each individual. Be on the lookout for more information regarding these changes in the coming months.

EVENT REMINDER: Register for Spring Training Sessions | April 26 - 27, 2022

Be sure to join the TN PASRR Training team for the special events linked below to learn more about the PASRR process from the convenience of your own device. Note: There will be no CEUs offered for these sessions. Certificates of Attendance will be available. 

PASRR 101 

This session will introduce learners to the purpose, process and goals of PASRR. 

9:00-10:45 AM CT | Tuesday, 4/26/22

Click Here to Sign Up

LOC and Payer Source 101

Participants will walk away from this training with a working knowledge of the Level of Care/PAE purpose, active processes and intent.

1:00 - 2:30 PM CT | Tuesday, 4/26/22

Click Here to Sign Up


Hospital Exemption and Categorical Determinations and Status Changes

This more advanced session will highlight the Level I and Level II status change process, as well as offering key highlights for providers to keep in mind for future submission.

9:00 - 10:30 AM CT | Wednesday, 4/27/22

Click Here to Sign Up

Safety Determinations, ERC, and Skilled Services

Participants in this training will gain a working knowledge of the Level of Care/PAE purpose, active processes and intent.

1:00 - 2:30 PM CT | Wednesday, 4/27/22

Click Here to Sign Up

BEST PRACTICE: Supporting Documentation Tips

Make sure to always send in the most relevant and pertinent documentation related to the individual’s current condition impacting Nursing Facility treatment. Do not submit old supporting documentation and extra pages of non-essential information.

Remember to fill out all sections on the PAE Certification form, leaving nothing blank.  

SUPPORT: Contact the Tennessee PASRR Help Desk

Have questions about the updates listed above, PASRR processes, or a recent referral? Contact the TN PASRR Help Desk team:

• Email: Ascend-TNPASRR@maximus.com
• Phone: 833.617.2777

TennCare and Maximus continue planning the next sessions in the popular Tennessee PASRR Provider Webinar Series! Be sure to join the Training team for the special events linked below to learn more about the PASRR process from the convenience of your own device. 

APRIL 26 | PASRR 101

This session will introduce learners to the purpose, process and goals of PASRR. 
 
9:00-10:45 AM CT | Tuesday, 4/26/22

Click Here to Sign Up


APRIL 26 | LOC and Payer Source 101

Participants will walk away from the training with a working knowledge of the Level of Care/PAE purpose, active processes and intent.
 
1:00 - 2:30 PM CT | Tuesday, 4/26/22

Click Here to Sign Up


APRIL 27 | Hospital Exemption and Categorical Determinations and Status Changes

This more advanced session will highlight the Level I and Level II status change process and offer key highlights for providers to keep in mind for future submission.
 
9:00 - 10:30 AM CT | Wednesday, 4/27/22

Click Here to Sign Up


APRIL 27 | Safety Determinations, ERC, and Skilled Services

Participants will walk away from the training with a working knowledge of the Level of Care/PAE purpose, active processes and intent.
 
1:00 - 2:30 PM CT | Wednesday, 4/27/22

Click Here to Sign Up
 

There will be no CEUs offered for these sessions. Certificates of Attendance will be available. 

SUPPORT: Contact the Tennessee PASRR Help Desk

Have questions about the updates listed above, PASRR processes, or a recent referral? Contact the TN PASRR Help Desk team:

• Email: Ascend-TNPASRR@maximus.com
• Phone: 833.617.2777