Tools and Resources

Maximus has been contracted to partner with the State of Maine's Department of Health and Human Services to administer Preadmission Screening and Resident Review (PASRR) Assessments.

Are you a licensed professional with behavioral health experience interested in becoming an Independent Contractor with the ME PASRR program? Contact our recruiting team to learn more

If you are interested in direct hire employment opportunities within the ME PASRR program or other Maximus clinical programs, please visit


How To Access Secure Resources Below:

You may notice that some of the content below is password-protected, indicated by a small "lock" icon next to the file link. To access these items, follow these steps:

  1. Click on the link, which will prompt a login screen
  2. Enter your current user login name and current password
  3. Proceed with reviewing your document

*You will only need to log in once per web session to view all secured program content.

AssessmentPro Tip: Remember to click the claim button to complete the ServiceMatters form. If you fail to claim the review, you will be able to view the form with no ability to edit and complete it.

RN Career Opportunity


Contact the help desk
Phone, Fax & Email

833.525.5784 | Choose Option #3


Business Hours

8:00 am - 5:00 pm EST, M-F


  • ME ASA - Quarterly Newsletter: Assessment Best Practice Reminders | Common FAQs | Review PASRR Tools & Resources

    BEST PRACTICES: Assessment Tips & Reminders

    1. We thank you for your patience as we address every call in the order we receive them. Our standard practice is to return calls within two business days; however, this may vary during periods of significant call volumes.

    We request you do not call multiple times and leave multiple voicemails regarding the same issue/question. This only slows the process and will not result in an earlier call back.

    2. To obtain missing determination letters from previous vendors, reach out to OADS at For any missing a determination letters from assessments completed by Maximus, contact the Maine ASA Support Desk: 883.525.5784 

    3. The email is only for submitting referrals and supporting documentation. For general assessment questions, Providers should email

    FAQs: Answers to All Your Important Program Questions

    Q: Can I combine multiple referrals into one fax?  A: It is best practice to send referrals separately, rather than combine multiple referrals into one fax. When a single fax transmission is received with multiple referrals, it results in the need to digitally separate each individual referral. Sending each referral in a separate fax transmission reduces the risk of potential HIPAA violation and speeds up the intake process. 
    Q: What is the expected turnaround time for a LTC MED assessment?

    A: Hospitals have an expected 24-hour turnaround time. All other referrals have a 5-business day turnaround time. For nursing facilities with a first non-SNF day due to denial of skilled services, the assessment cannot be completed prior to the first nonSNF date. 20-day copay assessments are not completed before the 20th Medicare day.

    Q: Will assessments completed at a facility be printed and given to recipients prior to the assessor leaving that facility? 

    A: Yes, standard practice is that a copy of the assessment will be provided during the assessor’s facility visit, unless the assessor is must delay completion to obtain missing information. In that case, a copy of the medical eligibility will be faxed to the facility. 

    TOOLKIT: Helpful PASRR Tools & Resources

    Please review a couple of important reminders regarding our contact information and essential resources below:

    ASK MAINE ASA: Reach Out to the Maine Help Desk with Questions or Suggestions

    Do you have questions about any of the programs managed through the Maine Assessing Services Agency (ASA)? Would you like to request a specific topic to be covered in a future edition of the Quarterly Newsletter or maybe in an upcoming program webinar? Don't hesitate to reach out to us for assistance: