We partner with the State of Illinois Department of Healthcare and Family Services (HFS) to conduct independent, conflict-free, Dementia Reviews to facilitate HFS compliance with Colbert Consent Decree requirements and appropriate services for Cook County nursing facility residents.
Stay connected to important program updates and helpful program resources. Reach out with general questions using the appropriate Help Desk contact email shown below. If you or members of your team would like to be added to one of the Maximus – Illinois contact lists, include full name, title, facility/organization name, and email address in the body of the message.
General assistance: ILHelpDesk@maximus.com
Dementia Review assistance: ILDementiaReview@maximus.com
After exploring the resources linked below the Announcements section, do you have a specific inquiry? Choose one of the options below to send a quick request to the Help Desk. Simply click the correct link, add the necessary details into the body of the message, and send.
Dementia Review Support:
Please Add to the Dementia Review Contact List (email link)
AssessmentPro (AP) - System Support:
AssessmentPro – Access Coordinator (Admin Role) Approval Needed
AP User Registration Assistance Needed
My Facility is Not Found in the AP Facility List | Include the following information in the body of the message:
- Facility NPI or TIN
- Facility Type – Hospital, Nursing Facility, SLP, SMHRF, State Agency, etc.)
- Address – City, State, Zip, County
- Point of Contact – Full Name + Email + Phone