Delaware PASRR

Tools and Resources

Maximus has been contracted by the State of Delaware - Department of Health and Social Services, Division of Medicaid and Medical Assistance (DHSS/DMMA) to administer the federally mandated Preadmission Screening and Resident Review (PASRR) through a web-based system, beginning on July 15, 2020. This includes Level I screens and Level II assessments for Serious Mental Illness (SMI), Intellectual, Developmental Disabilities (I/DD), and SMI/IDD/Related Condition (RC). Scroll down for Provider tools such as: frequently asked questions, training resources, and timely announcements. Continue to check back often for content updates.

Please contact the program team: DEPASRR@maximus.com if you would like to be added to the program email contact list or if you’re interested in reviewing any of the training resources listed below. Simply confirm your facility name in the email and we will be happy to share these resources with you.

  • PowerPoint Training Presentation
  • Training Audio Recording
  • Note: To open any training file links below (indicated with a “lock” icon), simply click the link and when prompted, enter your AssessmentPro system Username (your email address), Password and click Log In. You will then have access to all protected documents located on the Resources page for the remainder of your web session.

    Are you a Licensed Clinical Social Worker or Registered Nurse with behavioral health experience interested in working as an assessor with the DE PASRR program? Contact our Recruiting team to learn more: Recruiting@maximus.com

    Contact the help desk
    Phone, Fax & Email

    83.DEL.PASRR | 833.357.2777

    877.431.9568

    DEPASRR@maximus.com

    Business Hours

    8:00 am – 4:30 pm EST, M-F

    Announcements

    • 11/17 System Outage | Determining Need for New PASRR | Review FAQs & Resources

      For this fall 2020 edition of the Delaware PASRR Newsletter, we've gathered some handy guidelines for determining when a new PASRR is needed, best practice tips for fax submission and a few recent FAQs fielded by the Program Support team, as well as other helpful resources to look to when you have AssessmentPro questions. Also, be sure to note the announcement below regarding an upcoming system outage planned for next Tuesday evening. 
       

      UPDATE: Planned System Outage | Tuesday, 11/17

      There is an AssessmentPro outage planned for Tuesday evening, November 17th from 7 p.m. - 12 a.m. CT / 8 p.m. - 1 a.m. ET, for system upgrades. Please plan any screen submissions and other system activity accordingly.
       

      HOW TO: Determining When a New PASRR is Required

      In most cases, a Nursing Facility (NF) resident's admission to an acute care setting for standard medical treatment does NOT require a PASRR for return to the NF (flu, broken bones, etc.). This is when they are medically admitted from a Nursing Facility, with no behaviors and it is not a psychiatric admission and they will be returning to the Nursing Facility.
       
      A NF resident will need a new PASRR after a return from an acute setting when the individual:

      • Demonstrates increased behavioral, psychiatric, or mood-related symptoms
      • Exhibits behavioral, psychiatric, or mood-related symptoms that have not responded to ongoing treatment
      • Has a significant physical change, but also has behavioral, psychiatric, or mood-related symptoms, or cognitive abilities, that may influence adjustment to an altered pattern of daily living
      • Has a condition or treatment that is, or will be, significantly different than described in the resident's most recent PASRR Level II evaluation and determination
         

      BEST PRACTICE: Fax Submissions Tips

      When completing a Level I PASRR submission, providers should always plan to upload directly into the system. When you are unable to do so and need to fax instead, here are some reminders on that process. 


      STEP 1: Click the checkbox next to statement "I cannot upload all required documents." > Click the fax icon next to I cannot upload. I will fax.

      STEP 2: Select all the document types you will include in the fax. **
      You can select more than one document type that you are including in a single fax.

      STEP 3: Select the document types you will include in the fax. > Click Print Fax Coversheet. > Open the .pdf and include this as the first page of your fax.

      More information regarding faxing tips and all key AssessmentPro processes are all available in the Training Checklist and other support resources on the Delaware PASRR Tools and Resources page.

      NOTE: When submitting additional documents for a Level II, they must be faxed over at: 877.431.9568.
       

      FAQs: Tackling Your AssessmentPro Questions
       
      The Help Desk support team continues to track questions fielded from AssessmentPro system users. Below are a few recent ones to keep in mind. To review more, be sure to download the Delaware PASRR FAQs resource guide here.


      Q: How do I print a copy of  a completed Level II?

      A: To print out a completed Level II, you should go to the Facility Screens tab and select Print. It cannot be printed from the My Screens tab for completed reviews.

      Q: I don't see a Back button. How do I return to where I was previously in the system?

      A: To return to where you were, you have a few options: 

      • Use your browser's back button; or
      • Instead of clicking on a link to open a screen or feature, right click on it and open the item in a new tab. When you are finished, you can close that tab and return to where you started; or
      • Click the home icon to return to the home page and navigate within the system.

       

      AssessmentPro Toolkit

      Be mindful that several helpful resources are still available for guidance when you have AssessmentPro questions. Download the files shown below for handy reference.

      SYSTEM TRAINING
      Training Checklist | Download
      Links to video tutorials and instructional PDFs on all the major features you'll need to know about AssessmentPro.
       
      Training Recording | Listen
      If you would like a refresher on AssessmentPro, click the link to review a recording of one of the webinar sessions presented earlier this year. 

      REFERENCE GUIDES
      System FAQs | Download
      Explore some of the questions most often fielded about the PASRR process and using the AssessmentPro system.
       
      MCO/AAA Users Guide | Download
      This informative guide walks through each of the steps required to add an Agency user to the system.

      WEB RESOURCES
      DE PASRR Web | Explore
      Stay up-to-date with the program's latest announcement, guides and relevant state links. Be sure to bookmark this important resource, if you've yet to do so previously.

      SUPPORT: Contacting the Help Desk
       

      Have questions on a recent submission? We'd like to hear from you! Contact theDelaware PASRR Help Desk:

      Email: DEPASRR@maximus.com    

      Phone: 83.DEL.PASRR (833.357.2777)

      Web:  Delaware PASRR Tools and Resources

    • Register for Upcoming AssessmentPro - PathTracker Webinar | 10 a.m. Tuesday, October 6th

      We invite you to join the Delaware PASRR Training team for a helpful overview of the PathTracker tool in AssessmentPro coming up early next month. During this informative one-hour session, attendees will learn more about what PathTracker is, why its a critical tool to use, and all the basics you'll need to know on how to use it.

      Some key features of PathTracker that will be covered include: 

      • Allows nursing facilities to be more proactive
      • Accessible from multiple locations

      Who should attend? This webinar is geared toward nursing facility users.

      Click the link below to register:

      PathTracker Overview | 10 a.m. Tuesday, October 6, 2020

    • Review Helpful System Tips, Explore New Resources, & Register for Upcoming Webinars

      We are now two weeks past the July 15th launch of Delaware's new web-based PASRR system, AssessmentPro. Thanks again to each of you for your continued engagement during this summer's training efforts and invaluable feedback throughout the transition process.

      Do you still need answers to AssessmentPro questions? The Delaware PASRR program team has you covered, with additional reference materials, reminders, several Question and Answers sessions, as well as an upcoming System Overview training. Check out more information below on these helpful resources:

      •    Register: Upcoming Overview and Q&A Webinars
      •    Resources: Download a series of training content
      •    FAQs: Your top most asked questions
      •    Support: How to contact the Help Desk

       

      REGISTER: System Overview and Q&A Sessions

      If you missed the recent training webinars, its not too late! Join us for tomorrow's System Overview, led by Delaware PASRR Program Manager, Melanie Wilson. This informative two-hour session includes a helpful walk-through of the PASRR process and a practical guide to using the state's new web-based tool, AssessmentPro. There is also a series of informative Question and Answer sessions planned for the next few weeks, where you can share your toughest system questions. Sign up below:

      System Overview Training | 11 a.m. Thursday, July 30th

      Register in advance for this session. Once registered, you will receive a confirmation email with more details.

      8/04 DE PASRR Provider Q&A Session | Join Zoom Meeting
      Time/Date: 10 a.m. - 11 a.m. ET, August 4, 2020

      Call in Number: 877.853.5257 US Toll-free
      Meeting ID: 975 2535 4864


      8/06 DE PASRR Provider Q&A Session | Join Zoom Meeting
      Time/Date: 1 p.m. ET - 2 p.m. ET, August 6, 2020

      Call in Number: 877.853.5257 US Toll-free
      Meeting ID: 992 3342 9075


      8/11 DE PASRR Provider Q&A Session | Join Zoom Meeting
      Time/Date: 1 p.m. ET - 2 p.m. ET, August 11, 2020

      Call in Number: 877.853.5257 US Toll-free
      Meeting ID: 994 9404 8070

       

      REMINDER: Preventing Duplication Submissions

      If you're unsure whether someone else on your team has already submitted a screen for an individual, you are able to look that up in AssessmentPro. Save time and prevent duplication by taking the following steps before beginning a new screen:

      Step 1: Search for the individual in AssessmentPro
      Step 2: Check in Assessment History for existing records

       

      FAQs: Tackling Your AssessmentPro Questions

      Over the next several emails you receive from us, we'll be sharing some of the most commonly asked questions we're hearing from Delaware AssessmentPro system users. Below are a few important ones to keep in mind. To review more, be sure to download the latest version of the FAQs resource guide here.

      Q: Can multiple staff work on the same submission?
      A: Yes, multiple people can work on a PASRR draft to prepare it for submission. However, only one person from a facility can edit the screen at a time. On the provider's landing page in AssessmentPro, there is a tab for Draft screens. Within that tab, there will be two sub-tabs: My Screens and Facility Screens. If the provider opens the Facility Screens sub tab, they will be able to access the draft screens within their facility. Once they open a draft screen, they can complete and submit it to Maximus.

      Q: If the hospital does not know which NF a patient is discharging to, is there another way to get the PASRR determination to the NF?
      A: You can print the outcome and send it to the nursing facility that is chosen. The NF should read and review the PASRR before accepting the person to ensure they can meet their needs there (if this is a full Level II).

       

      RESOURCE: AssessmentPro Guides

      Helpful resources have been developed to get you up to speed with AssessmentPro and maximizing it's many capabilities. Below are some useful reference guides to help you navigate this new web-based system.

      AssessmentPro Guide for MCO/AAA Users | Request - NEW!
      This latest guide covers the steps to add an Agency user to the system.

      Checklist - AssessmentPro Training | Request
      This must-have guide contains links to video tutorials and instructional PDFs on all the major features you'll need to know about AssessmentPro.
       
      Recording - AssessmentPro Training | Listen
      Unable to attend the recent System Overview sessions? Walk through a recent presentation by the DE PASRR program team.

      Presentation - Provider Training | Request
      Miss the recent System Overview sessions? Ask the Help Desk for a copy of this useful presentation, chock-full of invaluable information on the PASRR process and AssessmentPro.
       
      Frequently Asked Questions | Download
      Explore some of the questions most often fielded about the PASRR process and using the AssessmentPro system.

      Delaware PASRR Tools & Resources | Explore
      Stay up-to-date with all the program's latest announcement, forms, guides and relevant state links.

       

      SUPPORT: Contacting the Help Desk
       
      Have questions on a recent submission? We'd like to hear from you! Contact the Delaware PASRR Help Desk:

      DEPASRR@maximus.com  |  83.DEL.PASRR (833.357.2777)

    • Learning Opportunities: Find Answers to Your Questions About Newly Launched AssessmentPro, Web Based PASRR System

      It's finally here! Earlier this week on July 15th we celebrated the official launch of Delaware's new web-based PASRR system, AssessmentPro. Thank you for taking the steps necessary to make this transition a reality. We look forward to partnering with you to make a lasting impact in your community.

      As you begin to familiarize yourself with process changes and the various AssessmentPro tools available, we know you'll have questions on how to maximize the system. Over the next few weeks, the Delaware PASRR program team at Maximus will provide several informative Q&A Sessions, as well as System Overviews, for those who might've missed the webinars in June and early July. There's also plenty of resources to quickly get you up to speed in using AssessmentPro, such as:

      • AssessmentPro Training Checklist
      • Training Session Recording
      • PASRR & AssessmentPro FAQs
      • PASRR Tools & Resources Web Portal

      Learn more about these helpful options below, as well as an important reminder on COVID-19 accommodations now in place and details on contacting the Delaware PASRR Help Desk.

       

       

      ASSESSMENTPRO GUIDE: Training Resources & Reminders

      Toolkit: Your AssessmentPro Essentials

      Empowering your team with the right resources is one of the biggest keys to success for yesterday's AssessmentPro implementation. Check out our top tools to get you moving!

      NEW! Frequently Asked Questions (FAQs) | Request
      This handy resource covers the questions most often fielded about the PASRR process and using the AssessmentPro system.

      Assessment Training Checklist | Request
      This must-have guide contains links to video tutorials and instructional PDFs on all the major features you'll need to know about AssessmentPro.

      Assessment Training Recording | Request
      Unable to attend the recent System Overview sessions? Listen to Program Manager, Melanie Wilson, walk you through the key things you'll need to know.

      Provider Training Presentation | Request
      Miss some of the important items covered during the System Overview sessions? Ask the Help Desk for a copy of this useful presentation, chock-full of invaluable information on the PASRR process and AssessmentPro.

      LEARN: System Overviews + Q&A Webinars

      The Delaware PASRR program team has kicked off a new series of post-launch Q&A sessions and additional System Overview training events. Choose the session and date/time that works best for you!

      Post-Launch Q&A Sessions

      Post-Launch Q&A Session | 1:00 p.m. ET, TODAY July 17th
      Meeting ID: 988 4608 5853
      Password: 462179

      Post-Launch Q&A Session | 10:00 a.m. ET, July 20th
      Meeting ID: 996 6437 7343
      Password: 009999

      Post-Launch Q&A Session | 1:00 p.m. ET, July 21st
      Meeting ID: 946 3253 4395
      Password: 270225

      Post-Launch Q&A Session | 1:00 p.m. ET, July 24th
      Meeting ID: 939 5322 6079
      Password: 076754

      Post-Launch Q&A Session | 1:00 p.m. ET, July 27th
      Meeting ID: 998 7309 2762
      Password: 928107


      System Overview Webinars
       
      System Overview Training | 2:00 p.m. ET, July 22nd
      Register in advance for this session. Once registered you will receive a confirmation email with more details.

      System Overview Training | 11:00 a.m. ET, July 30th
      Register in advance for this session. Once registered you will receive a confirmation email with more details.

      REMINDER: COVID-19 Accommodations Now in Place

      As of 7/15, the DHSS/DMMA decision to employ various telehealth solutions for completion of assessments is now in effect. As an interim solution for the Delaware PASRR program, PASRR assessments will be completed by independent contractor assessors via secured Zoom and telephone.

      Ahead of any potential lifting of face-to-face assessment restrictions, the Governor has mandated required weekly COVID-19 testing for any vendors entering a state nursing facility. Personal Protective Equipment (PPE) and strict usage guidelines will also be supplied to assessors, once in-person assessments resume. Updates on process changes ahead will continue to be shared as they arise.

      SUPPORT: Delaware PASRR Help Desk

      Have questions about AssessmentPro and can't find the answer in the resources listed above? Contact the Delaware PASRR Maximus support team for more information:

      Email: DEPASRR@maximus.com
      Phone: 83.DEL.PASRR (833.357.2777)

      Sign up for our Mailing List: Would you or someone else on your team like to be added to our email list? Contact us at: DEPASRR@maximus.com with the subject line "Please add me to the DE PASRR contact list" and include full name, title, facility name and email address in the body of the message.