Tools and Resources

In observance of Memorial Day, offices are closed Monday, May 30. Systems remain functional, and normal hours will resume on Tuesday, May 31.

REMINDER: Share Contact Phone or Fax Updates

If your name, email, work phone number/extension number or fax number has recently changed, be sure to notify Maximus to ensure we have the accurate information in the system for your facility. Given outcomes are provided two ways (e.g., called on and faxed), it’s vital that Maximus has the most up-to-date contact details on file. Please note, if your name is not explicitly listed on your voicemail box, Maximus is not able to leave any information pertaining to the outcome on your voicemail. 

BEST PRACTICE: Submitting Clinical Information

Providing the best clinical picture of a child’s current symptoms and behaviors, as well as previous episodes and incidents, play a significant part in Maximus making accurate clinical determinations. As a result, we continue to request providers to submit detailed clinical information, including timeframes/timelines to delineate between historical and present. 

SNEAK PREVIEW: System Transition Planned for Later in 2022

Exciting things are ahead later this year, as planning moves forward on a system transition for ND Under 21 program to AssessmentPro, the industry leading online system for the management of Maximus assessments. As we move closer toward this launch, we will keep you connected with important updates and resources. 

Stay tuned in the coming months for more information on next steps, including:

• Process Guides: Understand what's changing, with a helpful overview of AssessmentPro processes and procedures. 
   
• System Benefits: Walkthrough of the positive impact this new tool can have for the provider community and most importantly, those we serve together across Connecticut. 
   
• Account Registration: Step-by-step instructions to create your new account for the new system. 
   
• Learning Opportunities: Dates and registration details for both webinars and on-site events. 

SUPPORT: Contact the ND Under 21 Help Desk

Questions about a current referral? Contact the North Dakota Under 21 Help Desk for more information:

Phone: 629.230.5034
Email: NDUnder21@maximus.com

Change is coming for the information collected with the North Dakota U21 Certificate of Need referrals, submitted to Maximus through the web-based system. Per state guidance, Maximus will no longer be using Social Security Number (SSN) as the primary unique identifier. As a result, the SSN field from all referral screens will be removed and you will no longer be required to enter it. Another change we’d like to outline is the Medicaid Identification Number, which will be adjusted to Member ID. 

Beginning on January 25, Medicaid ID will be replaced with the North Dakota Member ID Number. This field will have the ability to accept the child’s MMIS ID number, which is preferred number to use, which begins with ND (NDXXXXXXXX). If for any reason that number isn’t available for use, please use the child’s Member ID, which begins with 000 (000XXXXXX). Most providers are currently entering the MMIS ID number at the time of referral (NDXXXXXXX), and if you are, no change to your standard procedure will take place.
 
Note: the North Dakota Member ID field will be a required field, as this unique identifier will prevent duplicate records in the North Dakota web based system. 


SUPPORT: Contact the ND Under 21 Help Desk

Email: NDUnder21@maximus.com
Phone: 629.230.5024

For this Summer 2021 edition of the North Dakota Under 21 Newsletter, the program team explores several timely best practice topics that may be of interest to you, including a reminder about entering accurate information into the system, providing clear clinical descriptions, and ensuring that medical and contact information is up to date. 
 

BEST PRACTICES: Assessment Tips & Reminders

1. In order to ensure an individual's historical episodes are all connected, it is essential that the correct demographic information be entered into the Maximus referral system. Please also make sure to complete all custodian information for each episode, as Maximus uses this information to mail outcome letters. Failure to provide either of these could delay an episode from being completed.
    
2. Be sure to provide clear clinical descriptions pertaining to an individual's behavior and mood, which should act as justification for the particular level of care being requested. This justification is vital for a clear understanding of current level of need. Always include a timeline of events resulting in admission or need for continued stay.
    
3. Don't forget to update diagnosis and psychotropic medications, and also provide updated facility phone and fax numbers as applicable. 
    

SUPPORT: North Dakota Under 21 Help Desk Contacts

Phone: 629.230.5034
Email: NDUnder21@maximus.com