Tools and Resources

EVENT UPDATE: System Training Events Taking Place Across the Month of June

In preparation for this important system transition, the previously announced training events have been modified to cover more ground, with a Part 1 and Part 2 session for Providers. There will be separate opportunities for both PRTF staff and Acute Care staff.

Be sure to register for both of the sessions listed below, based on your specific facility type. Note: if you are unable to attend the sessions, keep in mind that a recording will be made for you to review at your convenience.

Register - PRTF Staff Trainings:

Part 1: PRTF Staff - ND Under 21 Introduction to Updates & AssessmentPro | 11:00 a.m. CT on Thursday, June 8

This training will focus on a review of slides covering various topics including general updates for PRTF Providers, registration, and form updates.

Part 2: PRTF Staff - ND Under 21 Demonstration of AssessmentPro | 1:00 p.m. CT on Wednesday, June 14

This session will take attendees through AssessmentPro walk through, where we actively demonstrate how to register as a user, how to create a screen, and show you the PRTF form live.

Register – Acute Care Staff Trainings:

Part 1: Acute Care Staff - ND Under 21 Introduction to Updates & AssessmentPro | 1:00 p.m. CT on Thursday, June 8

This training will focus on a review of slides covering various topics including general updates for Acute Providers, registration, and form updates.

Part 2: Acute Care Staff - ND Under 21 Demonstration of AssessmentPro | 10:00 a.m. CT on Thursday, June 15

This session will take attendees through an AssessmentPro walkthrough, where we actively demonstrate how to register as a user, how to create a screen, and show you the PRTF form live.

BEST PRACTICE: Include Medicaid ID Number

Please keep in mind that the state of North Dakota has updated the format of the Medicaid ID number. The old Medicaid ID format started with three zeros (Example: 000xxxxx) whereas the new Medicaid ID format begins with ND (Example:NDxxxxxxx). Please use the new Medicaid ID format, this will continue to be important ater the transition to AssessmentPro. 

SYSTEM REQUIREMENTS: Review Technology Requirements Ahead of AssessmentPro Transition

To receive and complete assessments via AssessmentPro, providers must have a PC with a Windows operating system (Dell, HP, Toshiba, etc.). AssessmentPro is not supported by Apple/Mac computers, or Google Chromebook.

Chrome or Microsoft Edge browsers are required to properly access AssessmentPro. Adobe Acrobat Reader is necessary as well. 

If you have any questions about obtaining these tools, please call the ND Under 21 Help Desk: 629.230.5034.
 

SUPPORT: Contact the ND Under 21 Help Desk

Do you have questions about a current referral? Contact your North Dakota Under 21 Help Desk for assistance:

• Phone: 629.230.5034
• Email: NDUnder21@maximus.com

Maximus is excited to announce that plans are moving forward on the North Dakota - Under 21 migration to AssessmentPro, the industry leading online system for the management of Maximus assessments. This migration is slated to take effect on Tuesday, June 20, 2023. The transition to AssessmentPro will help to streamline the assessment process, as Providers will be able to access assessment information and documentation directly from AssessmentPro, negating the need for secure email or fax.  

As we move closer to this launch in the months ahead, we will keep you connected with important updates and resources, including:

• Process Guides: Understand what's changing, with a helpful overview of AssessmentPro processes and procedures.  
• System Benefits: Walkthrough of the positive impact this new tool can have for program stakeholders and most importantly, those we serve together across North Dakota.  
• Account Registration: Step-by-step instructions to create your own account in the new system.  
• Learning Opportunities: Dates and registration details for any planned webinars and in-person training events.   

Review some important technological pre-requisites for the AssessmentPro system below, and be on the lookout for more information about this important transition, coming your way soon! 
 

PROCESS REMINDER: Be Mindful of Technology Requirements Ahead of AssessmentPro Transition

To receive and complete assessments via AssessmentPro, Providers must have a PC with a Windows operating system (Dell, HP, Toshiba, etc.). AssessmentPro is not supported by Apple/Mac computers, or Google Chromebook. Additionally, Providers will need to download the latest version of Google Chrome or Microsoft Edge browsers to access AssessmentPro, as well as Adobe Acrobat Reader. 

If you have questions about obtaining these tools, be sure to call the ND Under 21 Help Desk: 629.230.5034.

SUPPORT: Contact the ND Under 21 Help Desk

Do you have questions about program processes or a current referral? Contact your North Dakota Under 21 Help Desk for more information:

• Phone: 629.230.5034
   
• Email: NDUnder21@maximus.com

Happy New Year! For this first North Dakota Under 21 Provider Newsletter of 2023, we cover some important best practice reminders, and share a sneak preview of the new AssessmentPro system, which is scheduled to launch later this year.

As always, thank you for all you do to improve the lives of those we serve across the state. 

BEST PRACTICES: Assessment Tips & Reminders

1. It is essential to provide the best clinical picture of a child’s current symptoms and behaviors, as well as previous episodes and incidents. This plays a significant part in Maximus making accurate clinical determinations.

Please provide the most up-to-date information possible regarding the individual's behaviors and/or moods requiring admission or continued stay. This should include documentation that has dates and timelines of behaviors and moods.

2. Remember to always provide current psychotropic medications and update the psychotropic medications for each continued stay review.    

SNEAK PREVIEW: System Transition Planned for 2023

Exciting things are ahead later this year, as planning moves forward on a system transition for the ND Under 21 program to AssessmentPro, the industry leading online system for the management of Maximus assessments. As we move closer to this launch in the months ahead, we will keep you connected with important updates and resources. 

Stay tuned in the coming months for more information on next steps, including:

• Process Guides: Understand what's changing, with a helpful overview of AssessmentPro processes and procedures. 
• System Benefits: Walkthrough of the positive impact this new tool can have for the provider community and most importantly, those we serve together across North Dakota 
• Account Registration: Step-by-step instructions to create your own account in the new system. 
• Learning Opportunities: Dates and registration details for any planned webinars and in-person training events.  

CONTACT: North Dakota Under 21 Services Help Desk

Do you need clarification on any processes or questions regarding a current referral? Contact your North Dakota Under 21 Help Desk for more information:

Phone: 629.230.5034

Email: NDUnder21@maximus.com

BEST PRACTICE: Certificate of Need (CON) Guidance

When referencing dates and timelines, Maximus is requesting approximate dates. For example, for items requesting prior inpatient or outpatient treatment dates, last treatment dates, dates pertaining to onset of symptoms requiring PRTF level of care - all of these can be approximate dates and do not need to reflect exact (to the day) dates. 

Keep an eye out for an additional communication regarding other CON review updates, such as transitioning several items to “optional” when completing the PRTF review. 

To provide additional clarification, the only attachment or supporting documentation requirement that pertains to the PRTF CON process is described on page 16 of the North Dakota Under 21 Provider Manual:

Provider submits the most recent psychiatric assessment/evaluation [dated within ninety (90) days prior to proposed admission date] delineating the child’s mental, emotional or behavioral disorder requiring the intensity of services offered in an inpatient setting. The purpose of the psychiatric assessment/evaluation is to establish medical necessity for all CON reviews completed by the Maximus Utilization Review team. 

A letter can be provided in lieu of an available assessment/evaluation note; however it must include the following items:

• Composed on the hospital or office letterhead of the physician dated within ninety (90) days of proposed admission date
   
• Description of subjective/objective observations, diagnosis(es), current psychotropic medications and recommendations

New policy: if neither an assessment/evaluation or a letter is available to submit with the admission review, the child will be approved for an initial fifteen (15) days in order for the treating facility to complete a psychiatric assessment. A CSR must be completed, and include the psychiatric assessment, with the Continued Stay Review (CSR), if length of stay requires additional time.

UPDATE: New Maximus Branding

You may notice some small changes to this communication, as well as revisions made to the ND Under 21 Tools and Resources web page in recent months. This includes updates to the company logo, headers, and other graphic elements.

This evolution of the global Maximus brand is intended to visually emphasize the active partnership we have with program stakeholders like you to positively impact the lives of those we serve together.
 

SUPPORT: Contact the ND Under 21 Help Desk

Questions about a current referral? Contact the North Dakota Under 21 Help Desk for more information:

Phone: 629.230.5034
Email: NDUnder21@maximus.com