Tools and Resources

The Indiana Family and Social Services Administration (FSSA) and selected partner, Maximus continue to move toward the upcoming launch of the Indiana Level of Care Assessment Representative (LCAR) Services.  These changes will bring new innovations and a comprehensive, integrated approach to several of the State’s assessment services. 

The introduction of LCAR Services will take a two-phased approach. MCEs will play a vital role in changes planned for the Level of Care submissions process in Phase I. These changes will focus on adding a Managed Care Entity (MCE) role so that Level of Care (LOC) assessments can be completed by MCEs for anyone in the PathWays Waiver. FSSA anticipates a July 1 implementation for these new processes to go into place.

In Phase II, Maximus will begin conducting Level of Care Assessments on individuals seeking nursing facility care, individuals on the PathWays Waiver, the TBI Waiver, and the Health and Wellness Waiver. Additionally, Maximus will provide options counseling and Medicaid Application Assistance. More will be shared about the timeline and next steps for Phase II later this year. 

Note: LCAR will not be doing LOC assessments or options counseling for the CHOICE program.
 

WHAT’S NEXT? Prepping for New Process Changes

Maximus will lead Phase I process changes for LOC submissions – hosting webinars, on-demand training videos, and resources that MCEs will need to ensure they’re ready to take on this new role. 

Continue reading for a visual snapshot of the Phase I timeline, links to the recent training webinar, an introduction to the new LCAR Services website, and details on registering you and others on your team for AssessmentPro, the assessment management system you will use for LOC submissions. There is also a sneak peek of future AssessmentPro training. These upcoming trainings will provide further details on the MCE’s role with LOC in Phase I of the LCAR implementation.


Indiana LCAR Services – Phase I Implementation 
 

LEARN: Review the Recent Indiana LCAR Training Kick-Off Presentation 

Thank you to everyone who was able to join the recent LCAR training sessions. If you were unable to attend or would like a refresher on the topics covered during these informative webinars, click the links below to watch a video and review the presentation

• LCAR Training Overview | Video – 29:44 mins
   
• LCAR Training Overview | Presentation Slides

NEW RESOURCE: Introducing the LCAR Services Website

Stay up to date with the latest LCAR Services announcements, process guides, forms, and relevant support links ahead of the planned Phase I launch of new processes for the MCE. Be sure to bookmark this helpful new resource and check back often for updates: 
 

• https://maximusclinicalservices.com/svcs/indiana_lcar 

REGISTER: Sign Up for AssessmentPro System Access

As we learn more about each MCE agency, we are finding ways that we can support you through the coming changes. One way we can assist is your AssessmentPro registration process. Instead of registering yourself and your colleagues on assessmentpro.com as shared during the recent MCE webinar calls, simply complete this form: 

• AssessmentPro Registration Form

After entering your details into the form, you will be added to AssessmentPro and will receive an emailed link to establish your system password. This will grant you access to some new training videos and other resources recently made available on Monday, April 8, 2024.

If there is anything we can do to assist you through this process, please don’t hesitate to reach out to the Help Desk by email: PASRR@fssa.in.gov or phone: 833.597.2777.

PREVIEW: New On-Demand Training Resources Coming Soon

Stay posted for your next LCAR Services implementation announcement, which will contain links to on-demand training that will walk you through the basics of AssessmentPro, the system MCEs will use in your new role in the LOC submissions process. Some of the topics to be covered during this overview session include:

• System navigation
• Submissions 
• Documentation  

SUPPORT: Maximus – Indiana LCAR Help Desk

You may have additional questions or concerns as we move closer toward the State’s anticipated July 1 implementation date for the LCAR Services – Phase I process change. The Indiana program support team is available to provide you support:

Email: INLCAR@maximus.com 
Phone: 833.597.2777  

INSIGHTS: About Maximus

Since 1975, Maximus has partnered with federal and state agencies to meet legislative mandates and operational improvements, including over three decades of partnership with the State of Indiana. The company sets the industry standard for delivering high-quality, innovative, and value-driven healthcare access solutions, including specialized clinical assessment tools, configurable information systems, and comprehensive project management services. 

Learn more about Maximus services and capabilities. 

The State of Indiana Family and Social Services Administration (FSSA) is pleased to announce the upcoming launch of the Indiana Level of Care Assessment Representative (LCAR) Services. Planned for a two-phase implementation, this integrated portfolio of assessment services will bring new innovations and a comprehensive, integrated approach to assessment services.

What role will the Managed Care Entity (MCE) provider play in this transition?

The MCE provider will play a critical role in Phase I changes to the Level of Care submissions process. This transition will add an MCE role so that Level of Care (LOC) assessments can be completed by MCE providers for anyone in the Pathways Waiver. The State currently anticipates implementation of this new process change on July 1, 2024.

How can I learn more about Phase I next steps and expectations?

Long-time State PASRR partner, Maximus will lead this process change for LOC submissions. Over the next several months, the company will support MCE providers with webinars, on-demand training videos and additional resources needed to understand their new role in LOC processes. The Maximus team will also provide comprehensive guidance on setup and use of the AssessmentPro assessment management system, which MCE providers will use for LOC submissions.

What are my next steps?

Review important details below to complete your first important step – registration for one of two upcoming LCAR Services kick-off webinars hosted by Maximus. These sessions will explain your role as well as an overview of the AssessmentPro system you will use. Also explore the following:

• Details about Phase II of the LCAR Services transition
• Contact info for the new LCAR help desk team
• Background into LCAR transition partner, Maximus
• Visual progress tracker for key milestones in the LCAR Services – Phase I timeline
     

Continue to stay posted for future communications in the months ahead, as more details are provided by Maximus with implementation updates and the introduction of new on-demand training videos and guides to new processes. 


Attend the Indiana LCAR Kick-Off Webinar to Learn More About Your Role in LOC

Join the Maximus – Indiana program support team to learn more about Level of Care (LOC) and the LCAR implementation for MCE providers in the State of Indiana. Presenters will share a brief introduction to the Maximus team, planned process changes, and lay out project next steps. We will also provide attendees with details on upcoming training opportunities and resources for completing the LOC in Indiana.

Select the session date and time that works best with your schedule from the two options below to register for this informative session.

Register for LCAR Kick-Off Webinar for Indiana MCEs: 10 a.m. ET on Tuesday, April 2, 2024 

OR

Register for LCAR Kick-Off Webinar for Indiana MCEs: 2 p.m. ET on Wednesday, April 3, 2024

After registering, you will receive a confirmation email containing information about joining the webinar.

What is planned for Phase II of the LCAR Services launch?

Maximus currently contracts with the State to provide online PASRR Level I and Level II IDD screening and online Level of Care utilization review for long-term care populations. With the implementation of Phase II, the company will also begin conducting Level of Care Assessments on individuals seeking nursing facility care, individuals in the Pathways Waiver, TBI Waiver, and the Health and Wellness Waiver. Additionally, Maximus will provide Options Counseling and Medicaid Application Assistance. More will be shared about the timeline and next steps for Phase II later this year.

Who is Maximus?

Since 1975, Maximus has partnered with federal and state agencies to meet legislative mandates and operational improvements, including over three decades of partnership with the State of Indiana. The company sets the industry standard for delivering high-quality, innovative, and value-driven healthcare access solutions, including specialized clinical assessment tools, configurable information systems, and comprehensive project management services. 

Introducing the Maximus – Indiana LCAR Help Desk

You may have additional questions or concerns as we move closer toward the State’s anticipated July 1 implementation date for the LCAR Services – Phase I process change. The Indiana program support team is available to provide you support:

• Email: INLCAR@maximus.com
• Phone: 833.597.2777  

Coming soon: In your next communication from Maximus, we will share a link to the new Indiana LCAR Tools and Resources webpage. This site will be your go-to for implementation updates and supports.