Connecticut PASRR

Tools and Resources

Maximus provides online Preadmission Screening and Resident Review (PASRR) Level I screening, online Level of Care utilization review for long-term care populations, and onsite, independent PASRR Level II mental health and Level of Care evaluations.

Are you a licensed Behavioral Health Clinician or Registered Nurse interested in working as an assessor with the CT PASRR program? Contact our Recruiting team to learn more: Recruiting@maximus.com

AssessmentPro System - Log In

Contact the help desk
Phone, Fax & Email

833.927.2777

877.431.9568

Ascend-CTHelpDesk@maximus.com

Business Hours

9:00 am – 6:00 pm EST, M-F

Announcements

  • CT PASRR Quarterly Newsletter | AssessmentPro Feature Update | Mailing Address Accuracy | New Quality Improvement Initiative | PASRR Level II Insights

    In this Spring 2021 edition of the Connecticut PASRR Quarterly Newsletter we cover a few important topics, state providers may find useful. These include details on an AssessmentPro system update planned for June 2nd, a best practice reminder on the importance of providing accurate mailing address information to help ensure protection of PHI, a new Quality Improvement initiative being put into place, as well as some commonly asked questions about PASRR Level II processes.
     

    ASSESSMENTPRO UPDATE: Print Letters Functionality

    A minor change is planned to launch on Wednesday, June 2nd for the AssessmentPro system's queue, which is viewable to Hospital and Nursing Facility users.  
     
    What's changing?

    Currently when a provider prints a letter from the Recent Outcomes queue (pictured below), the printer button in the Print Letters column disappears, and the Unprinted Letters column displays a No. To reprint letters, the provider must open the assessment record.



    After the update, when a provider prints a letter from the Recent Outcomes queue, the printer button in the Print Letters column will remain, and the Unprinted Letters column will display a No. So providers will need to rely on the Unprinted Letters column to tell them whether they've already printed outcome letters. To reprint letters, the provider can use the Print Letters button again to print directly from the queue.

    How does this update help your current process?

    This change will make life easier for providers if they need to reprint letters they've already printed.
     

    HIPAA REMINDER: Mailing Address Accuracy Critical to Compliance 
      
    Did you know that PASRR has required mailings as a critical part of the process of getting individuals the services they need? Maximus relies on the submitter who initiated the screen to provide the correct mailing addresses for recipients, guardians, and when applicable, attending physicians. Maximus may be required to issue multiple surface mail notices at various points in the process - from the date of the decision to one business day from the decision.

    The submitter plays a crucial role in protecting an individual's PHI from potential breaches. Entering correct and current mailing address information is one of the most important ways that a Provider can help ensure HIPAA compliance as each person is stewarded through the required PASRR documentation process.
     

    QUALITY IMPROVEMENT: New Plan Focusing on Older and Dependent Abuse Risk

    Maximus is pleased to announce the launch of a new Quality Improvement Plan focusing on older and dependent adult abuse risk. We have added abuse assessment questions to the PASRR Level II assessment tool. These questions will guide CT PASRR Assessors through a more thorough and engaged discussion related to issues of abuse risk with our most vulnerable members. 

    In addition to the abuse questions, there are also new narrative boxes in which our assessors can document that all mandated abuse reporting requirements were taken. Maximus is committed to the safety and well being of those we serve. It is the goal of the Quality Improvement Project to ensure that CT PASRR Assessors are consistently asking our members about their safety, and reporting all situations in which abuse is suspected or known. Working together, we can make a positive impact in the safety and quality of life of those we serve.
     

    FAQs: Insights into PASRR Level II Processes

    State provider questions fielded by the Connecticut PASRR Help Desk cover many different topics. Some of the most common are related to the Level II process. Here are a few frequently asked questions:

    If a Level II is required, how long does that process take?

    This process can take up to an average of 5 calendar days. Some Level II Summary of Findings are completed in less than 5 calendar days and others may take longer than the average of 5 calendar days. 

    Can a person with a Level II condition be admitted to a NF over the weekend?

    Before a person can admit to the NF, a level I screen must be completed, including a printed outcome letter notification from the AssessmentPro website. For instances where a person requires a Level II assessment, the Level II must be complete prior to admission.
     

    If a submission was made today for a Level II, is the submitter the only one that will receive an email with the determination in 5 business days?

    The submitter will receive the determination and is responsible for sharing it with the admitting NF. Once the individual admits to the NF, the NF can complete a PathTracker admission form to gain access to the resident's full PASRR record.
     

    SUPPORT: Connecticut PASRR Help Desk Contacts

    Phone: 833.927.2777
    Email: Ascend-CTHelpDesk@maximus.com
    Fax: 877.431.9568

  • System Announcement: Access to Former Legacy PASRR System to be Disabled on 6/30/21

    Connecticut PASRR - AssessmentPro System Users: 

    As you may recall, the state's PASRR partner, Maximus, migrated the Connecticut PASRR program from the legacy/Ascend assessment management system to its next generation platform, AssessmentPro, on November 2, 2020. If you are still using the legacy Ascend system for any reason, please be aware that as of June 30, 2021, the legacy system, including all District Office functionality, will no longer be accessible.  

    • Will I lose any data from the legacy system? No. All relevant data, including legacy clients and episodes, letters, attachments, etc., have been moved to the AssessmentPro platform.
    • Are any steps needed by my facility to be prepared for this change? No specific actions are required at this time.

    QUESTIONS?

    If you're unable to locate an older, legacy system item in AssessmentPro, contact the CT PASRR Help Desk or Program Team Leader, Jean Denton

    If you have questions or concerns regarding access to the legacy CT PASRR system or any specific obstacles related to this transition, please communicate these to your supervisor.

    For general inquiries on how to use AssessmentPro, be sure to review the helpful resource links shown below.


    RESOURCE REMINDERS: AssessmentPro Provider Tools

    AssessmentPro Toolkit


    In the months following last year's AssessmentPro migration, you've likely come across a few system processes or interface questions that might have you stumped. Helpful resources have been developed to get you up to speed with AssessmentPro and maximizing it's many capabilities. Helpful content has been developed to use as your go-to resource to find fast answers to those questions. Check them out below:

    Training ChecklistDownload
    Links to video tutorials and instructional PDFs on all the major features you'll need to know about AssessmentPro.
     
    Training Recording | Listen
    If you would like a refresher on the content shared, click the link to review a recording of one of the webinar sessions presented in October. Register to view when prompted on the log-in screen.

    Provider Guide | Download
    Developed for the system transition, this guide is still useful for any members of your team who may be new to AssessmentPro or to PASRR. It contains reminders and tips to help understand and maximize the system.
     
    System FAQs | Download
    Explore some of the questions most often fielded about the PASRR process and using the AssessmentPro system.

    CT PASRR Web | Explore
    Stay up-to-date with the program's latest announcement, guides and relevant state links. Bookmark this important resource, if you've yet to do so.

    SUPPORT: Connecticut PASRR Help Desk Contacts

    Phone: 833.927.2777
    Email: Ascend-CTHelpDesk@maximus.com
    Fax: 877.431.9568
    Web: https://maximusclinicalservices.com/svcs/connecticut

  • Connecticut PASRR Newsletter: Obtaining PASRR Records Prior to Admission | AssessmentPro Upgrades | Browser Support Update

    In this Quarterly Newsletter, we've gathered several important system-related updates for Connecticut's provider community. Read on below for best practice information on obtaining PASRR records prior to admission, a list of recent AssessmentPro upgrades, as well as details on an upcoming change to AssessmentPro's internet browser support.

    BEST PRACTICE: Obtain PASRR Records Prior to Admission

    Nursing facilities (NFs) must receive a copy of the finalized PASRR determination, including applicable summary of findings, prior to a resident's admission. The recently launched Maximus system, AssessmentPro, does not allow for electronic access to records for any person who is not a resident or patient of the connected facility. 

    Although tracking in the previous legacy system did not prevent the practice of entering admission notices to obtain the PASRR records, the AssessmentPro blocks attempts to do so - as this does not align with assessment process best practices. Moving forward, NFs should always work closely with their hospital referral partners to obtain completed records.

    What is my role in the process?

    Hospitals should complete the PASRR and share that completed information to the NF prior to the individual admitting to the NF. The NFs cannot access this through AssessmentPro until the individual is fully admitted. They MAY NOT admit the person without thoroughly reviewing the information first.

    Nursing Facilities should always review the completed PASRR information prior to accepting the individual for admission. This will help to ensure that your facility can properly meet the person's needs. Remember, PASRR requires the NF to provide information on all needed services and supports for the person's disability needs.

    Additional Questions? 
    Details regarding these important steps and all basics of the PASRR Fundamentals are available on the Connecticut PASRR Resources page, under the Education & Training section.
     

    ASSESSMENTPRO: Recent System Upgrades 
     
    The Connecticut PASRR Program team and Maximus IT support are continually working to make the AssessmentPro system more intuitive and expansive in its capabilities. With that in mind, several helpful updates were recently launched to the system including:

    • Medicaid Provider Number and NPI codes have been updated and are now displaying in the system for District Office users. (There is no need for users to manually input the IDs when admitting the individual, as they will display automatically for the selected facility in AssessmentPro).
    • Names now display and are filterable by Last Name, First Name for District Office user queues.
    • Full, unmasked SSN and DOB are now visible for District Office, Hospital, and Nursing Facility users on the Individual Profile page.
    • Nursing Facility users can now see when an individual's admission has been entered into the payment system in the PathTracker Census queue.
    • District Office users now receive a confirmation message before an alert is cleared from the Action Required queue.
       

    IT UPDATE: Support Change for Internet Explorer & Firefox
     
    Beginning January 1st, Maximus IT support for Internet Explorer and Firefox in AssessmentPro system will no longer be offered. Moving forward, user browser support will be supported for one of the two most recent versions of the following browsers: Microsoft Edge or Google Chrome. This change reflects a focus on browser options which provide optimum system performance and usage.
     

    REVIEW: Updated AssessmentPro Terms of Use 
     
    The Terms of Use policy for CT PASRR system, AssessmentPro, have recently been updated. Click here to download and review.
     

    SUPPORT: Connecticut PASRR Help Desk Contacts

    Phone: 833.927.2777
    Email: Ascend-CTHelpDesk@maximus.com
    Fax: 877.431.9568
    Web: https://maximusclinicalservices.com/svcs/connecticut

     

  • Register for PASRR + LOC Webinar | AssessmentPro Process to Check District Office Approvals | Available Resources

    Access to the right resources is a critical component to your role in the PASRR process and using Connecticut's new AssessmentPro (AP) system. With this goal in mind, the CT PASRR Team has an upcoming training opportunity and some helpful supports available for your reference. These include: 

    • Register: 12/03 PASRR & Level of Care Training Webinar
    • FAQ: Tips to check approval of payment notice in AP
    • Resources: Reminders of available system guides 
       

    REGISTER: PASRR & LOC Webinar | Thu, 12/03

    A topic that often comes up in provider requests for additional training opportunities is PASRR and Level of Care fundamentals. If you are new to PASRR and Level of Care (LOC) or perhaps want a broad refresher on process basics, then this session is for you! Note: This session will not focus on any AssessmentPro-specific content.  

    Click the link below to register for this informative new session: 

    After registering, you will receive a confirmation email and a reminder message an hour before the session is scheduled to begin. 
     

    FAQ: Checking on Payment Notice Approvals

    Q: Where should I look to see if the District Office (DO) has approved the notice from PT for payment? 

    A: This information is available in AssessmentPro, under the Notes tab. To access it, simply click on the individual record in the PathTracker | Census queue and then navigate to the Notes tab. *See graphics below

     

    RESOURCES: Helpful AssessmentPro Provider Tools

    ASSESSMENTPRO TOOLKIT

    System Training

    Training Checklist | Download
    Links to video tutorials and instructional PDFs on all the major features you'll need to know about AssessmentPro.
     
    Training Recording | Listen
    If you would like a refresher on the content shared, click the link to review a recording of one of the webinar sessions presented in October. Register to view when prompted on the log-in screen.
     

    Reference Guides

    Provider Guide | Download
    Developed for the system transition, this guide is still useful for any members of your team who may be new to AssessmentPro or to PASRR. It contains reminders and tips to help understand and maximize the system.
     
    System FAQs | Download
    Explore some of the questions most often fielded about the PASRR process and using the AssessmentPro system.
     

    Web Resources

    CT PASRR Web | Explore
    Stay up-to-date with the program's latest announcement, guides and relevant state links. Bookmark this important resource, if you've yet to do so.
     

    SUPPORT: Connecticut PASRR Help Desk Contacts

    Phone: 833.927.2777
    Email: Ascend-CTHelpDesk@maximus.com
    Fax: 877.431.9568
    Web: https://maximusclinicalservices.com/svcs/connecticut

     

  • Thanks for Making the AssessmentPro Migration a Success! | Check Out Helpful FAQs, PathTracker Update & Helpful Resources

    We are now one week past the November 2nd migration to the State of Connecticut's new PASRR system, AssessmentPro. Thank you for your continued engagement and invaluable feedback throughout the recent implementation and training process. 

    Still need answers to AssessmentPro questions? The Connecticut PASRR program support team has you covered, with important system updates, additional FAQs, as well as registration details on an upcoming learning opportunity. Check out more information below on these helpful resources:

    • Update: PathTracker historical records issue  
    • FAQs: Check out some frequently asked questions
    • Register: PASRR & LOC webinar
    • Resources: Explore helpful training content
    • Support: Contact the CT PASRR Help Desk
       

     

    UPDATE: Historical Records Issue Currently Being Addressed

    Since Monday's system launch, a technical issue has come to our attention related to the movement of PathTracker historical records of admission, transfer, and discharge notices, from the legacy/old system to the AssessmentPro platform. Some nursing facilities may notice when going into the new platform to review their census, individuals in the facility census who were discharged in the past and don't appear to be discharged now. 

    We ask, at this time, that you not attempt to address or fix this issue. Our IT staff are working diligently to address the issue, and we hope to have a solution within the next few days. We'll share that solution in an upcoming communication and website announcements section, as soon as it is available. Thank you for your support and patience as we complete the transition into this new, more intuitive, and more user friendly platform,
     

    FAQs: Tackling Your AssessmentPro Questions
     
    Over the next several emails you receive from us, we'll be sharing some commonly asked questions we're hearing from Connecticut's AssessmentPro system users. Below are a few important ones to keep in mind. To review more, be sure to download the latest version of the FAQs resource guide here.


    Q: How do I know someone's LOC became effective?
    A: You can go into the individual's record to view the Level of Care (LOC) effective date.

    Q: I see duplicates of a few individuals in my queue. What should I do?
    A: The AssessmentPro team will be working to methodically remove any duplicates in the new system. You can ignore these for the interim. NF staff should focus on the versions with the most recent admit date for people still in your facility.

    Q: I don't see a Back button. How do I return to where I was previously in the system?
    A: To return to where you were, you have a few options: 

    1. Use your browser's back button; or
    2. Instead of clicking on a link to open a screen or feature, right click on it and open the item in a new tab. When you are finished, you can close that tab and return to where you started; or
    3. Click the home icon to return to the home page and navigate within the system.
       

    Q: Is there a print option for PathTracker Forms?
    A: There's no need to print the PathTracker Forms, as the state already has access to view them through the system.


    TRAINING: Register for PASRR & Level of Care Webinar

    Join the CT PASRR Training Team to discuss PASRR and Level of Care fundamentals. If you are new to PASRR/LOC or just want a refresher of the basics and process, this session is for you.  Note: We will not be discussing AssessmentPro during this session.

    Click the links below to sign up for this informative session: 

    PASRR & Level of Care | 10 a.m. ET Thursday, December 3, 2020

    After registering, you will receive a confirmation email and a reminder message an hour before the session is scheduled to begin. 
     

    ASSESSMENTPRO TOOLKIT
     

    System Training

    Training Checklist | Download
    Links to video tutorials and instructional PDFs on all the major features you'll need to know about AssessmentPro.
     
    Training Recording | Listen
    If you would like a refresher on the content shared, click the link to review a recording of one of the webinar sessions presented in October. Register to view when prompted on the log-in screen.
     

    Reference Guides

    Provider Guide | Download
    Developed for the system transition, this guide is still useful for any members of your team who may be new to AssessmentPro or to PASRR. It contains reminders and tips to help understand and maximize the system.
     
    System FAQs | Download
    Explore some of the questions most often fielded about the PASRR process and using the AssessmentPro system.
     

    Web Resources

    CT PASRR Web | Explore
    Stay up-to-date with the program's latest announcement, guides and relevant state links. Bookmark this important resource, if you've yet to do so.
     

    SUPPORT: Connecticut PASRR Help Desk Contacts

    Phone: 833.927.2777
    Email: Ascend-CTHelpDesk@maximus.com
    Fax: 877.431.9568
    Web: https://maximusclinicalservices.com/svcs/connecticut

     

  • The 11/02 AssessmentPro Migration is Just a Few Days Away! Review the AssessmentPro Go-Live Checklist

    We're almost there! Next Monday, November 2nd marks the Connecticut PASRR program's transition to the AssessmentPro system. Is your facility ready for the launch? Avoid potential delays in Level I or Level of Care screen submissions and Level II evaluations once the transition is complete. Be sure to review the AssessmentPro Go-Live Checklist listed below, which covers:

    • Upcoming post-launch Q&A sessions
    • Training toolkit of available resources
    • Reminders on AssessmentPro benefits
    • Setting up your team's new system accounts
    • Connecticut PASRR Help Desk contacts

    Next steps: After 5 pm ET Sunday, November 1st, new screens will need to be submitted through AssessmentPro. You can still log into the existing PASRR system to access information but you will NOT be able to submit new screens outside of AssessmentPro. 

    Additional questions? Review training materials on the Connecticut PASRR Tools and Resources page, register for an upcoming Q&A session, or contact the Help Desk for other questions not found below: Ascend-CTHelpDesk@maximus.comAscend-CTHelpDesk@maximus.com

     

     

    AssessmentPro Go-Live Checklist

     

    REGISTER: Upcoming Post-Launch Q&A Sessions

    You may have additional questions following Monday's launch. With that in mind, we will be offering daily Post-Launch Q&A Sessions next Tuesday - Friday, to field your toughest AssessmentPro questions. Click the links below to register for these helpful hour-long sessions.

    Post-Launch Q&A Session | 10 am ET Tuesday, Nov 3, 2020
    Post-Launch Q&A Session | 10 am ET Wednesday, Nov 4, 2020
    Post-Launch Q&A Session | 10 am ET Thursday, Nov 5, 2020
    Post-Launch Q&A Session | 10 am ET Friday, Nov 6, 2020

    Note: After registering for any sessions listed above, you will receive a confirmation email and a reminder message an hour before the session is scheduled to begin.

    TOOLKIT: AssessmentPro Resources

    Check out these important go-to resources below as a first pass for all your AssessmentPro questions.  

    AssessmentPro Training Checklist | Download
    Links to video tutorials and instructional PDFs on all the major features you'll need to know about AssessmentPro.
     
    System Overview Training Recording | Listen
    If you would like a refresher on the content shared, click the link below to review a recording of one of the webinar sessions presented earlier in October. Register to view when prompted on the log-in screen.
     
    Provider Transition Guide | Download
    This guide contains reminders on the benefits of AssessmentPro, ways to maximize the new system, and tips to help your team successfully navigate this impactful change.
     
    AssessmentPro System - Frequently Asked Questions | Download
    Explore some of the questions most often fielded about the PASRR process and using the AssessmentPro system.

    Connecticut PASRR Tools & Resources Page | Explore
    Stay up-to-date with the program's latest announcement, guides and relevant state links. Bookmark this important resource, if you've yet to do so.

     

    PROCESS REVIEW: AssessmentPro Account Sign Up

    Any facilities that have yet to set up accounts in AssessmentPro should review the steps below to select the proper user roles for each team member involved in the PASRR process, then create their system accounts. 

    Note: If you have additional questions beyond the information listed below, there are detailed instructional guides for the account sign up and user approval processes in the new AssessmentPro Training Checklist.

    AP Administrator
    This role type should be your facility's first account registered, as the AP Administrator(s) will then be responsible for review and approval of all your other users. This role must be set up first and should be the people who use the PASRR system the most frequently, within your facility. These users may also need a second role - as either Clinical or Non-Clinical Users.

    Responsible for review and approval of all other facility users. Its strongly recommended that at least two AP Administrators be selected per facility. This helps to ensure continuity if one is unavailable or leaves the position before a replacement AP Administrator can be registered in the system. 

    Clinical User
    This role is for individuals who can begin and submit a Level I screen. 

    Non-Clinical User
    This role applies to individuals who can begin, but cannot submit a Level I PASRR screen. This role can submit PathTracker notices for NFs.


    Log In to Create Your AssessmentPro System Account

    Attention - District Office Supervisors: The process and 72-hour registration turnaround time mentioned below do not apply for your account setup. You will be contacted via an AssessmentPro generated message regarding next steps, once your account is ready to move forward.

    A.) VisitAssessmentPro.com

    Click New User?


    B.) Complete Registration Form

    Hover over circled i for more info

    Click Save to proceed  > As enter data into the fields depicted at right and select Iowa (even if your facility is in a different state) from the
    State drop-down, an additional field will appear for
    Facility 

    You will receive an email to activate your account. The link will be valid for 72 hours. Follow the instructions in your email.

    *Note: If you plan to choose the AP Administrator role, be sure to select the checkbox under Facility, which says "Request AP Administrator Access"

    C.) Return to the URL provided by the Training team

    Enter your Login: Email & Password

    Review User Agreement before first login

    Click Log in

     

    BENEFITS: Review AssessmentPro System FAQs 

    For most system users, the transition will result in very few changes to your day-to-day PASRR processes, while maximizing impact with several key benefits.
     
     

    1. Simplified processes for multi-facility users
      Providers working with multiple facilities will only need one AssessmentPro login for system access. Simply toggle to the appropriate facility as necessary, once you're logged in.
       
    2. Expanded resources
      Additional training and support materials will be readily available to providers, when logged into the AssessmentPro system.  Anything on the website that appears with a lock on it, will automatically be unlocked when you are logged in. 

     

    ASK A QUESTION: Contact Connecticut PASRR Help Desk 

    If you have questions or need assistance with anything about the upcoming 11/02/2020 AssessmentPro transition, contact the CT PASRR Help Desk:
    Email: Ascend-CTHelpDesk@maximus.com
    Phone: 833.927.2777
    Web: https://maximusclinicalservices.com/svcs/connecticut

  • Final Countdown to November 2nd AssessmentPro Migration | Be Prepared - Create System Account, Download Training Checklist, Register for Q&A Session

    With just over a week left to go until the planned Monday, November 2nd launch of AssessmentPro (AP) transition for the Connecticut PASRR program, be sure that your facility is ready for the change. Review important next steps and resources listed below, including: 

    • Register for upcoming AssessmentPro webinars
    • Review resources, including the new AssessmentPro Training Checklist
    • Process reminders on user role selection & system account setup
    • Preview for upcoming post-launch Q&A Sessions
    • Support resource reminders

    Important Reminder: Help the PASRR Program avoid a potential backlog following the AssessmentPro launch. Be sure to continue submission of Level I Screens in the current system up until the end of month, rather than waiting to submit them in AssessmentPro. Any submissions made before that date will continue to be finalized in the existing system after AP launch.

     

     

     

    TRAINING: Post-Launch Q&A Webinars Planned for 11/03-06

    Once we arrive at the 11/02 launch date, we know that you may have additional questions once you begin actively using the system. With that in mind, we invite you to join us for a series of AssessmentPro Post-Launch Q&A Sessions taking place in the days immediately following the implementation. These hour-long open forums are the ideal place to field your toughest AssessmentPro questions with the experts. We'll also address any general PASRR questions that you have during these sessions. 


    Click the links below to sign up for as many sessions as you need. The same link will appear for each, simply select the correct date from the dropdown once on the registration page:

    Post-Launch Q&A Session | 10 a.m. ET Tuesday, November 3, 2020
    Post-Launch Q&A Session | 10 a.m. ET Wednesday, November 4, 2020 
    Post-Launch Q&A Session | 10 a.m. ET Thursday, November 5, 2020
    Post-Launch Q&A Session | 10 a.m. ET Friday, November 6, 2020

    After registering for any sessions listed above, you will receive a confirmation email and a reminder message an hour before the session is scheduled to begin. 


    NEW RESOURCE: AssessmentPro Training Checklist + Overview 

    Helpful resources have been developed to get you up to speed with AssessmentPro and maximizing its numerous tools and features. Below are some useful reference guides to help you navigate this new web-based system - including a brand new Training Checklist, with instructional resources for all major AssessmentPro processes.

    AssessmentPro Training Checklist - NEW
    Links to video tutorials and instructional PDFs on all the major features you'll need to know about AssessmentPro.
     
    Click to download


    AssessmentPro Overview Training (Recording) - NEW
    Unable to attend one of the recent training webinars - or maybe need a refresher on something discussed on the call? Click the link below to listen to the previous session. *Register when prompted on the login page.

    Click to listen | Register when prompted on the login page

    Be sure to also review the other helpful resources available below, which provide additional insights into AssessmentPro and some of the typical questions many users have about the system. Click below to download: 


    Provider Transition Guide
    This guide contains a trove of info on AssessmentPro, including ways to maximize the system and tips to make sure your team is ready for the change.

    Click to download


    AssessmentPro System - Frequently Asked Questions
    Explore questions often fielded about the PASRR process and AssessmentPro.

    Click to download


    Connecticut PASRR Tools & Resources Page
    Stay connected with the latest announcement, guides and relevant state links.

    Explore the site

     

    REMINDER: Select AssessmentPro User Role(s) & Create an Account

    If any members of your team involved in the PASRR process have yet to do so, it is critical that they choose appropriate system user roles and set up an AssessmentPro account. Here are reminders to complete both of those tasks.

    • AP Administrator
      This role type should be your facility's first account registered, as the Administrator(s) will then be responsible for review and approval of all your other users.
      *We strongly recommend you select multiple AP Administrators. This helps to ensure continuity if one is unavailable or leaves the position before a replacement AP Administrator can be registered in the system. 
       
    • Clinical User
      This role is for individuals who can begin and submit a Level I screen.
       
    • Non-Clinical User
      This role applies to individuals who can begin, but cannot submit a Level I PASRR screen, but may submit PathTracker Plus information for the facility.

    NOTE: 
    You can sign up for more than one role listed above. For example, an AP Administrator can also be a Clinical User.
     

    Create Your Account

    Once you've determined the correct role(s), based on your activities in the PASRR process, follow the instructions below to complete this important task. All users can sign themselves up for an account. Your facility's AP Administrator(s) will then be notified through AssessmentPro of the new account request.

    Attention - District Office Supervisors: The process and 72-hour registration turnaround time mentioned below do not apply for your account setup. You will be contacted via an AssessmentPro generated message regarding next steps, once your account is ready to move forward.
     

     

    • B. Complete Registration Form

      Hover over circled i for more info

      Click Save to proceed  > As enter data into the fields depicted at right and select Connecticut (even if your facility is in a different state) from the State drop-down, an additional field will appear for Facility 

      You will receive an activation link in your email that is valid for ONLY 72 hours. Follow the emailed instructions to activate your login.

      *Note: If you plan to choose the AP Administrator role, be sure to select the checkbox under Facility, which says "Request Administrator Access"

     

     

    • C. Return to AssessmentPro.com

      Enter your Login: Email & Password

      Review User Agreement before first login

      Click Log in

     

    SUPPORT: Connecticut PASRR Help Desk Contacts
       
    If you have questions on any of the steps listed above or other details about the upcoming 11/02/2020 AssessmentPro transition, contact the Connecticut PASRR Help Desk for more information:

            Ascend-CTHelpDesk@maximus.com |  833.927.2777

           Web: https://maximusclinicalservices.com/svcs/connecticut


    Sign up for our Mailing List: Is there someone on your team who's involved in the PASRR process who's not currently on our email contact list? Contact: Ascend-CTHelpDesk@maximus.com with the subject line "Please add me to the CT PASRR contact list" and include full name, title, facility name and email address.

  • Complete Your AssessmentPro Countdown Checklist Ahead of 11/02 Implementation | Register for Upcoming Webinars | Review System User Roles | Download FAQs

    The countdown continues! We're just over three weeks away from the November 2nd launch of Connecticut's new AssessmentPro system for the management of all PASRR Level I and Level of Care screens, and Level II evaluations. Follow the helpful steps laid out in the Countdown Checklist below to ensure your team is ready for this important change and avoids any potential LI submission delays on or after the go-live date. These next steps include:

    • Registration for AssessmentPro training webinar
    • User roles selection and system account sign up guidance
    • Review helpful resources and program supports

     
    ASSESSMENTPRO COUNTDOWN CHECKLIST

     

     

    1.) REGISTER: AssessmentPro Training Webinars 

    The Connecticut PASRR support team will kick off their AssessmentPro training webinars later this month on October 20 & 21, with the goal of ensuring that you're fully prepped with the information and support tools needed for the 11/02 system launch. These informative sessions listed below will cover a broad range of topics, including: 

    • AssessmentPro Tour
    • User Roles & System Registration
    • Walkthroughs: Level I, Level of Care, & PathTracker
    • PASRR Process Overview

    Once registered, you will receive a confirmation email containing more details regarding how to join the webinar and a reminder message an hour before your session is scheduled to begin. Choose the time/date that works best with your schedule.
     
    AssessmentPro Training | 2 pm - 4 pm ET Tuesday, October 20th 
     
    AssessmentPro Overview | 9 am - 11 am ET Wednesday, October 21st


    Note: Material covered will be identical in both sessions, so only one session is necessary - unless you'd like to go through the information a second time. 

    2.) SELECT: AssessmentPro User Role(s)

    Your next step will be to select the appropriate user roles for each member of your team involved in the PASRR process. 

    • AP Administrator
      This role type should be your facility's first account registered, as the Administrator(s) will then be responsible for review and approval of all your other users.
      *We strongly recommend you select multiple AP Administrators. This helps to ensure continuity if one is unavailable or leaves the position before a replacement AP Administrator can be registered in the system. 
       
    • Clinical User
      This role is for individuals who can begin and submit a Level I screen.
       
    • Non-Clinical User
      This role applies to individuals who can begin, but cannot submit a Level I PASRR screen, but may submit PathTracker Plus information for the facility.

    NOTE: 
    You can sign up for more than one role listed above. For example, an AP Administrator can also be a Clinical User.
     

    3.) CREATE: AssessmentPro Account Sign Up Process

    After determining the correct user role(s), based on individual activities in the PASRR process, your team should then individually complete the account sign up process laid out below. It will take just a few easy steps to create an AssessmentPro account. After the initial steps above are completed, follow the instructions below to complete this important task:

     

    • B. Complete Registration Form

      Hover over circled i for more info

      Click Save to proceed  > As enter data into the fields depicted at right and select Connecticut (even if your facility is in a different state) from the State drop-down, an additional field will appear for Facility 

      You will receive an activation link in your email that is valid for ONLY 72 hours. Follow the emailed instructions to activate your login.

      *Note: If you plan to choose the AP Administrator role, be sure to select the checkbox under Facility, which says "Request Administrator Access"

     

     

    • C. Return to AssessmentPro.com

      Enter your Login: Email & Password

      Review User Agreement before first login

      Click Log in

     

    4.) DOWNLOAD: Review AssessmentPro Resources

    Provider Transition Guide
    This guide contains reminders on the benefits of AssessmentPro, ways to maximize the new system, and tips to help your team successfully navigate this impactful change.
    Click to download

    AssessmentPro System - Frequently Asked Questions
    Explore some of the questions most often fielded about the PASRR process and using the AssessmentPro system.
    Click to download

    Connecticut PASRR Tools & Resources Page
    Stay up-to-date with the program's latest announcement, guides and relevant state links.
    Explore the site
     

    5.) QUESTIONS? Contact Connecticut PASRR Help Desk
       
    If you have questions on any of the steps listed above or other details about the upcoming 11/02/2020 AssessmentPro transition, contact the Connecticut PASRR Help Desk for more information:

            Ascend-CTHelpDesk@maximus.com |  833.927.2777

           Web: https://maximusclinicalservices.com/svcs/connecticut


    Sign up for our Mailing List: Is there someone on your team who's involved in the PASRR process who's not currently on our email contact list? Contact: Ascend-CTHelpDesk@maximus.com with the subject line "Please add me to the CT PASRR contact list" and include full name, title, facility name and email address.

  • One Month Countdown Until AssessmentPro Implementation | Register for Upcoming Webinars | Review System Roles + Sign-up Process Preview | Download FAQs

    We're now one month away from the Connecticut Department of Social Services' (DSS) planned November 2nd transition to the AssessmentPro (AP) system for online management of all PASRR Level I and Level of Care screens and Level II evaluations. There are several steps that you must take to ensure that you can continue to submit Level I and LOC screens, and that no delays are experienced for individuals receiving Level II evaluations, once the AssessmentPro system launches the beginning of next month.

    Not sure where to begin prepping for this change? We've got you covered, with some important items below to review, including:

      AP Webinar Registration | Choose Account Role(s) + Sign Up | Download FAQs
     


    TRAINING: Register for Upcoming Webinars

    The CT PASRR Training team is excited for the kick-off of new learning opportunities, which will be taking place later this month, ahead of the AssessmentPro implementation process. These insightful, two-hour webinars will cover a broad range of topics including:

    • AssessmentPro System Tour
    • User Roles & System Registration 
    • Walkthroughs - Level I, Level of Care, & PathTracker
    • PASRR Process Overview 

    Select a link below for the time/date that works best for you to register.

    AssessmentPro Training | 2 pm - 4 pm ET Tuesday, October 20th 

    AssessmentPro Overview | 9 am - 11 am ET Wednesday, October 21st

    *Once registered, you will receive a confirmation email containing more details regarding how to join the webinar and a reminder message an hour before your session is scheduled to begin.
     

    ACCOUNT SETUP: Identify User Roles + System Sign Up
     
    The system user roles and sign up instructions are important next action items for each provider who will be using the AssessmentPro system. Review those steps below. 

    *Account sign-up on the AssessmentPro.com site will be available to Connecticut users beginning next Wednesday, 10/07.


    DEFINE: Choose Your AssessmentPro Role
    Your team should determine all necessary AssessmentPro system users who will need access and choose the appropriate role for each (list shown below). Note: The first users set up should be the facility's designated AssessmentPro (AP) Administrator, as these individuals are responsible for approving for your other facility users.

    • AP Administrator: Responsible for review and approval of all other facility users. 
    • Clinical User: Any individuals who can begin and submit a Level I PASRR screen.
    • Non-Clinical User: Someone who can begin, but cannot submit a Level I screen.
      *You can sign up for multiple roles. For example, an AP Administrator can also be a Clinical User.


    CREATE: Sign Up for Your AssessmentPro Account
    After selecting appropriate user role(s), the next step is for all members of your PASRR team to set up their own individual AssessmentPro accounts. Review these critical steps below. 

    1. Visit AssessmentPro.com > Click New User?
    2. Complete Registration Form > Hover over circled i for more info
    3. Click Save to proceed > As you enter data into the fields depicted at right and select Connecticut (even if your facility is in a different state) from the State drop-down, an additional field will appear for Facility 
      *Note: If you plan to choose the Administrator role, be sure to select the checkbox under Facility, which says "Request AP Administrator Access"
    4. Return to AssessmentPro.com > Enter your Login: Email & Password (UserName will always be your email address)
    5. Review User Agreement before first login > Click Log in

     

    RESOURCE: AssessmentPro Frequently Asked Questions

    As the Connecticut provider community begins to become familiar with the ins and outs of AssessmentPro over the next several weeks, our goal is to provide as many helpful resources as possible. With that in mind, we'd like to introduce you to the new AssessmentPro Frequently Asked Questions (FAQs). This handy reference guide will become one of your go-to resources after you begin using the system - covering both AssessmentPro how tos and PASRR process basics. Click the link below to review:

    Download AssessmentPro Frequently Asked Questions (FAQs)

    SUPPORT: Contact Connecticut PASRR Help Desk
       
    Have questions about the upcoming system transition or a current referral? Contact the Connecticut PASRR Help Desk: 

            Ascend-CTHelpDesk@maximus.com |  833.927.2777


    Sign up for our Mailing List: Is there someone on your team who's involved in the PASRR process who's not currently on our email contact list? Contact: Ascend-CTHelpDesk@maximus.com with the subject line "Please add me to the CT PASRR contact list" and include full name, title, facility name and email address.

  • Learn More About AssessmentPro Ahead of November 2nd System Transition | Register for Upcoming Webinars | Preview User Sign-Up | Download Provider Transition Guide

    We're now roughly six weeks from the planned November 2nd migration to AssessmentPro, for management of PASRR assessments for the State of Connecticut Department of Social Services (DSS). As we move toward go-live, one of the Connecticut PASRR Program Team's primary goals is to provide all the necessary training and resources you'll need to be prepared for the transition. Below you'll find some helpful information to explore, including:  

    • Registration details for the 10/20-21 training webinars 
    • Overview of AssessmentPro user roles and account sign-up
    • Download the Provider Transition Guide
    • Reminder to always check submissions for merging data

    What's Next? Continue to stay posted for future announcements, covering additional insights into the AssessmentPro system, PASRR process changes, new learning opportunities, and additional training tools and materials.

     

     

    LEARN MORE: Register for Training Opportunities 
    Sessions Coming on October 20th & 21st

    Sign up to join the Connecticut PASRR Training team for one of their informative AssessmentPro Webinars  - taking place on Tuesday, 10/20 or Wednesday, 10/21. Content will be identical for both sessions, so you'll only need to attend one. Topics to be discussed during each two-hour session include:

    •  AssessmentPro System Tour
    • User Roles & System Registration 
    • Walkthroughs - Level I, Level of Care, & PathTracker
    • PASRR Process Overview 

    Choose a time/date below that works best with your schedule and click the link to sign up. 

    *Once registered, you will receive a confirmation email containing more details regarding how to join the webinar and a reminder message an hour before your session is scheduled to begin.

    PROCESS PREVIEW: Understanding AssessmentPro User Roles

    After you've begun the training process in the upcoming webinars mentioned above, setting up a facility account in AssessmentPro and choosing appropriate system user roles for your team members will then be two important next steps. Below is a brief preview of the various roles available - the most important of which are AssessmentPro (AP) Administrators. These should be the first accounts to sign up, as these individuals will then review and approve all other users who sign up for system accounts from your facility. 

    AssessmentPro User Roles

     

    AP Administrator  

    This role must be set up first. Responsible for review and approval of all other facility users

     

    It's recommended that multiple AP Administrators be selected to ensure continuity. 

     

     

    Clinical User

    This role applies to individuals who can begin and submit a Level I screen.

     

     

    Non-Clinical User

    Applies to individuals who can begin but cannot submit a Level I screen.

     

    *You can sign up for multiple roles. For example, an AP Administrator can also be a Clinical User.

     

    PROCESS PREVIEW: Creating Your User Account

    Once you've determined the correct role(s), based on your activities in the PASRR process, follow the instructions below to complete this important task. All users can sign themselves up for an account. Your facility's AP Administrator(s) will then be notified through AssessmentPro of the new account request.

     

    1. Visit AssessmentPro.com. Click New User?

     

    2. Complete Registration Form

    Hover over circled i for more info

    Click Save to proceed

    As you enter data into the fields depicted at right and select Connecticut (even if your facility is in a different state) from the State dropdown, an additional field will appear for Facility.

    *Note: If you plan to choose the AP Administrator role, be sure to select the checkbox under Facility, which says "Request AssessmentPro Administrator Access"

     

    3. Return to AssessmentPro.com

    Enter your Login: Email & Password

    Review User Agreement before first login

    Click Log in 

    *Reminder: Your UserName will always be your email address.

     

    NEW RESOURCE: Provider Transition Guide

    As you prep for the November 2nd launch, be sure to check out a handy new reference, developed for everyone involved in the PASRR process. The Provider Transition Guide is chock-full of helpful reminders about the AssessmentPro transition, ways to maximize the new system, and tips to help your team successfully navigate this impactful change. Click the link under Education and Training to access the guide.

    REMINDER: Check Submissions for Merging of Data

    Even as we move toward the upcoming transition, be sure to remain mindful of best practices using the current PASRR system. Before faxing in any materials, please review the document to ensure there are no pages containing another person's name and/or information. This includes fax cover sheets.

    SUPPORT: Connecticut PASRR Help Desk Contacts

    Phone: 833.927.2777
    Email: Ascend-CTHelpDesk@maximus.com
    Fax: 877.431.9568
    Web Resources: https://maximusclinicalservices.com/svcs/connecticut

  • Be Ready for the Planned November 2nd PASRR System Implementation - Register for AssessmentPro Training Today!

    We're now two months away from the State of Connecticut Department of of Social Services' (DSS) planned November 2nd transition to the AssessmentPro (AP) system for online management of all PASRR Level I screen's and Level II evaluations. There are some critical next steps you'll need to take to be ready for this change and ensure that you're prepped to begin using the AP without any delays, once it launches. We've got you covered on all things training, with some important items below to review:

     

    AP Webinar Registration | Account Roles + Sign Up Preview | CT PASRR Help Desk Support 

     

     

     

     

     

    TRAINING: Register for Upcoming Webinars

    Connecticut providers should plan to attend one of the planned Training Webinars listed below. These insightful two-hour sessions will introduce you to our gold standard assessment system, AssessmentPro. During each session, the Maximus CT PASRR Training team will cover a broad range of topics, including: 

    • AssessmentPro System Tour
    • User Roles & System Registration 
    • Walkthroughs - Level I, Level of Care, & PathTracker
    • PASRR Process Overview

    Be sure to review the dates/times and register for one of the sessions listed below. Note: The content will be identical during both webinars, so you will only need to register for one session. 

    Click below to register for the webinar that works best for you:

    AssessmentPro Training | 2 pm - 4 pm ET Tuesday, October 20, 2020
    AssessmentPro Overview | 9 am - 11 am ET Wednesday, October 21, 2020

    After registering, you will receive a confirmation email and a reminder message an hour before the session is scheduled to begin. 

     

    ACCOUNT SETUP: Identifying User Roles + Sign Up Preview
     
    The system user roles and sign up instructions listed below will be covered in the upcoming AssessmentPro webinars, but be sure to review it closely ahead of your scheduled session, so you can field any questions to the Training team that you may have.

    REVIEW: Choose Your AssessmentPro Role
    Your team should determine all necessary AssessmentPro system users who will need access and choose the appropriate role for each (list shown below). Note: The first users set up should be the facility's designated AP Administrators, as these individuals are responsible for approving for your other facility users.

    • AP Administrator: Responsible for review and approval of all other facility users. 
    • Clinical User: Any individuals who can begin and submit a Level I PASRR screen.
    • Non-Clinical User: Someone who can begin, but cannot submit a Level I screen.


    *You can sign up for multiple roles. For example, an AP Administrator can also be a Clinical User.

    HOW TO: Sign Up Instructions Preview
    When you attend one of the webinar sessions mentioned above, the Training team will provide you with more information on selecting the appropriate user role, as well as the instructions and URL details to sign up for your individual AssessmentPro account. Below is a sneak peek at these critical steps, so that you can begin to become familiar with the process

    1. Visit the URL provided by the Training team > Click New User?
    2. Complete Registration Form > Hover over circled i for more info
    3.  Click Save to proceed > As you enter data into the fields depicted at right and select Connecticut (even if your facility is in a different state) from the State drop-down, an additional field will appear for Facility *Note: If you plan to choose the Administrator role, be sure to select the checkbox under Facility, which says "Request Access Coordinator Access"
    4.  Return to the URL provided by the Training team > Enter your Login: Email & Password (UserName will always be your email address)
    5.  Review User Agreement before first login > Click Log in

     

    SUPPORT: Connecticut PASRR Help Desk

    Do you have questions about the upcoming system transition or a current referral? Contact the Connecticut PASRR Help Desk:

    Email: Ascend-CTHelpDesk@maximus.com
    Phone: 833.92.PASRR (833.927.2777)

    Sign up for our Mailing List: Are you or someone on your team not currently on our email list? Contact: Ascend-CTHelpDesk@maximus.com with the subject line "Please add me to the CT PASRR contact list" and include full name, title, facility name and email address.