Tools and Resources

The Illinois Colbert Consent Decree Dementia Review team would like to thank everyone who attended the recent training Dementia Review session. If you were unable to attend the training, or would like a refresher on any of the topics presented, be sure to review the session materials below:

• March 2024 Provider Training: Member Dementia Reviews | Slides
• March 2024 Provider Training: Member Dementia Reviews | Recording (1:03 mins)
• AssessmentPro User Guide: Completing a Dementia Review - Updated

Be sure to bookmark the Tools and Resources site and check back frequently for new resources:

• https://maximusclinicalservices.com/svcs/illinois_dementia_review
   

SUPPORT: Contact the Maximus - Illinois Help Desk
Do you have system or process questions? Please contact the Maximus – Illinois Help Desk team from 8:00 a.m. to 8:00 p.m. CST, Sunday - Saturday to learn more. 

• Dementia Review support: ILDementiaReview@maximus.com
• IL Help Desk – general support: ILHelpDesk@maximus.com 
• Phone: 833.727.7745

The current Colbert Consent Decree Dementia Reviews process via Smartsheet upload will end on March 25, 2024. Moving forward, this work will be completed within the AssessmentPro system. This important change will help to streamline the submission process. 

To learn more about the new process for completing Dementia Reviews in the AssessmentPro system, join the Illinois Department of Healthcare and Family Services (HFS), the Illinois Department of Public Health (IDPH), and the Dementia Review Training Team on Wednesday, March 20, 2024 at 10 AM. 

In this informative one-hour session, you will learn how to: 

• Identify newly initiated Reviews in AssessmentPro and submit the screening materials required
• Submit required documentation
• Find outcomes and print outcome letters

The training will also include a Question-and-Answer segment to address your Dementia Review-related questions.

• Register for the Training Session: 10 AM CT Wednesday, March 20, 2024 – Dementia Reviews in AssessmentPro 

Once registered, you will receive a confirmation email containing details on how to join the meeting. Please forward this notice to others in your organization who may benefit.  Please note, Illinois regulations require all Nursing Facilities in Cook County to fully respond to fully comply with Colbert Dementia Reviews; as such, the State encourages each Cook County Nursing Facility to have multiple staff members trained on the process.

SUPPORT: Contact the Maximus - Illinois Help Desk

Do you have system or process questions? Please contact the Maximus – Illinois Help Desk team from 8:00 a.m. to 8:00 p.m. CST, Sunday - Saturday to learn more. 

• Dementia Review support: ILDementiaReview@maximus.com
• IL Help Desk – general support: ILHelpDesk@maximus.com 
• Phone: 833.727.7745 

For those who missed the recent Colbert Dementia Review training sessions or would like to share details with others on your team, please review the helpful on-demand learning video and guide below.

• VIEW: Colbert Class Member Dementia Reviews | Recording – 41:15 mins (register to view)  
   
• DOWNLOAD: Colbert Class Member Dementia Reviews | Presentation  

RESOURCES: Colbert Dementia Review Training Guides 
 
Additional resources linked below have been developed to walk you through the submission process. Be sure to bookmark the Colbert Dementia Review site and check back frequently for new resources:

https://maximusclinicalservices.com/svcs/illinois_dementia_review.

• Completing a Dementia Review Training | Recording – 2:57 mins  
   
• Completing a Dementia Review | Presentation
   
• FAQs: Colbert Dementia Review | Guide
   
• Process Overview: Colbert Dementia Review | Guide

SUPPORT: Contact the Maximus - Illinois Help Desk 

Do you have other system or process questions? Please contact the Maximus – Illinois Help Desk team from 8:00 a.m. to 8:00 p.m. CST, Sunday - Saturday to learn more.

• Dementia Review support: ILDementiaReview@maximus.com   
• Phone: 833.727.7745 

Be sure to join the Maximus training team for one of two important sessions about Colbert Dementia Reviews. The team will discuss the intent of the program, exclusionary criteria, and the process for referral. Time will be set aside for Q&A at the end of each training. If you work in a Cook County Nursing Facility and are interested in learning more, this session is for you. 

Two different sessions will be offered on Tuesday, November 7 at 1:00 p.m. CT, and Wednesday, November 8 at 8:30 a.m. CT. Select the link below and choose your preferred date/time from the dropdown menu to register in advance for one of these informative sessions.  Once registered, you will receive an email confirmation containing details on how to join the meeting. 

• Option A: 1:00 p.m. CT Tuesday, November 7, 2023
   
• Option B: 8:30 a.m. CT Wednesday, November 8, 2023

Register for the Training Session: Dementia Review Program and Process
 

RESOURCES: Colbert Dementia Review Training Guides 
 
The resources linked below have been developed to walk you through the submission process. Be sure to bookmark the Colbert Dementia Review site and check back frequently for new resources: https://maximusclinicalservices.com/svcs/illinois_dementia_review.

• Completing a Dementia Review Training | Recording – 2:57 mins (register to view) 
• Completing a Dementia Review | Presentation
• FAQs: Colbert Dementia Review | Guide – NEW 
• Process Overview: Colbert Dementia Review | Guide – NEW 

SUPPORT: Contact the Maximus - Illinois Help Desk 

Do you have other system or process questions? Please contact the Maximus – Illinois Help Desk team from 8:00 a.m. to 8:00 p.m. CST, Sunday - Saturday to learn more.

• Dementia Review support: ILDementiaReview@maximus.com   
• General Help Desk assistance: ILHelpDesk@maximus.com
• Phone: 833.727.7745 

The State of Illinois Department of Healthcare and Family Services (HFS) has contracted with partner, Maximus to conduct independent, conflict-free, Dementia Reviews to facilitate HFS compliance with Colbert Consent Decree requirements. Please see the link below to the HFS Announcement here:

August 10, 2023 – HFS Provider Notice

This service began on August 14, 2023, and will help to:

• Identify persons residing in Cook County Nursing Facilities who may no longer require community transition services due to a severe dementia (i.e., major neurocognitive disorder) that is unlikely to improve.  
   
• Support the long-term resolution of the Colbert Consent Decree, through the implementation of this new process. 

These document-based Dementia Reviews will include an electronic notice from Maximus, in which Cook County Nursing Facilities will need to complete a brief questionnaire and submit requested documentation via secure electronic upload. Cook County Nursing Facilities should respond to requests within 14 calendar days after receiving notification from Maximus. Once Maximus has completed the Dementia Review, an outcome letter will be sent to the Cook County Nursing Facility, the person who received the review, and guardian, as applicable. 
 
Review the on-demand training materials linked below for step-by-step guidance on new Dementia Review-related processes. Please pass this communication along to everyone on your team, including anyone who may be involved in responding to the electronic notice from Maximus and submission of required documents.

TOOLKIT: Review On-Demand Dementia Review Training and Guides 
 
The resources linked below have been developed to walk you through the submission process. Cook County Nursing Facilities in particular, should review the on-demand training resources and other guides below to be fully prepared when contacted by Maximus for submission of documents supporting completion of the Dementia Review.

• Completing a Dementia Review Training | Recording – 2:57 mins (register to view) 
• Completing a Dementia Review | Presentation
• FAQs: Colbert Dementia Review | Guide – NEW 
• Process Overview: Colbert Dementia Review | Guide – NEW 

A new website tools and resources page dedicated to Colbert Dementia Review is now available. Bookmark and check back on this site often for new resources: https://maximusclinicalservices.com/svcs/illinois_dementia_review 

Please Note: When you complete the questionnaire form, please remember to upload all needed documentation PRIOR to submission if this person is still a resident in your facility.  The form will remain available for you to access for 14 calendar days, or until it is submitted by you, whichever is shorter. 

SUPPORT: Contact the Maximus - Illinois Help Desk 
 
Do you have other system or process questions? Please contact the Maximus – Illinois Help Desk team from 8:00 a.m. to 8:00 p.m. CST, Sunday - Saturday to learn more: 

• Dementia Review support: ILDementiaReview@maximus.com   
• General Help Desk assistance: ILHelpDesk@maximus.com
• Phone: 833.727.7745 

Please be aware that next Wednesday, October 4, the Maximus AssessmentPro Team will make new updates to two critical functions in the AssessmentPro system. Be sure to review these changes below at your earliest convenience. If you have any questions please contact your program's Help Desk for support. As always, thank you for your continued partnership in improving the lives of those we serve.


1. The button to send a message has a new icon. The paper airplane icon has been updated to the text bubble shown below. 

When clicked, the button will now open a window where a message can be entered and sent.

2. A new option will be added which enables the Communicator “pop up” to be a movable window on the screen by clicking the button with two small arrows shown at the bottom right.

Closing the window using the “x” button or clicking the Restore button will return the Communicator back to its original locked position at the top of the screen. 

The State of Illinois Department of Healthcare and Family Services (HFS) has contracted with partner Maximus to conduct independent, conflict-free, Dementia Reviews to facilitate HFS compliance with Colbert Consent Decree requirements. Scheduled to launch on August 14, 2023, this new service will help to:

• Identify persons residing in Cook County Nursing Facilities who may no longer require community transition services due to a severe dementia (i.e., major neurocognitive disorder) that is unlikely to improve.  
   
• Support the long-term resolution of the Colbert Consent Decree, through the implementation of this new process. 

These document-based Dementia Reviews will include an electronic notice from Maximus, in which Cook County Nursing Facilities will need to complete a brief questionnaire and submit requested documentation via secure electronic upload. Cook County Nursing Facilities should respond to requests within 14 calendar days after receiving notification from Maximus. Once Maximus has completed the Dementia Review, an outcome letter will be sent to the Cook County Nursing Facility, the person who received the review, and guardian, as applicable. 
 

NEXT STEPS: What’s Next in Prepping for this New Service? 
 
Review the on-demand training materials linked below for step-by-step guidance on new Dementia Review-related processes and take note of the Help Desk account, at ILDementiaReview@maximus.com, created specifically to support this service. Please pass this communication along to everyone on your team, including anyone who may be involved in responding to the electronic notice from Maximus and submission of required documents.

In the coming weeks, additional communications will provide important tips, reminders, and resource guides to ensure your facility is fully prepped for the changes ahead. We appreciate your ongoing partnership in the upcoming launch of this new process designed to provide greater stability for the at-risk populations we serve together.
 

ACTION REQUIRED: Take On-Demand Training for Dementia Review 
 
The resources linked below have been developed to walk you through the submission process. Cook County Nursing Facilities in particular should review the training resources below to be fully prepared when contacted by Maximus for submission of documents supporting completion of the Dementia Review.

• VIEW: Dementia Review Training | Recording – 2:57 mins (register to view) 
   
• DOWNLOAD: Dementia Review Training | Presentation

 
Please pass this information along to any other members of your team who may benefit from reviewing this information. 
 

SUPPORT: Contact the Maximus - Illinois Help Desk 
 
Do you have other system or process questions? Please contact the Maximus – Illinois Help Desk team from 8:00 a.m. to 8:00 p.m. CST, Sunday - Saturday to learn more: 

Introducing two new support resources: 

• Dementia Review support: ILDementiaReview@maximus.com  
   
• General Help Desk assistance: ILHelpDesk@maximus.com
    
• Phone: 833.727.7745