Delaware PASRR

Tools and Resources

Maximus has been contracted by the State of Delaware - Department of Health and Social Services, Division of Medicaid and Medical Assistance (DHSS/DMMA) to administer the federally mandated Preadmission Screening and Resident Review (PASRR) through a web-based system, beginning on July 15, 2020. This includes Level I screens and Level II assessments for Serious Mental Illness (SMI), Intellectual, Developmental Disabilities (I/DD), and SMI/IDD/Related Condition (RC). Scroll down for Provider tools such as: frequently asked questions, training resources, and timely announcements. Continue to check back often for content updates.

Please contact the program team: DEPASRR@maximus.com if you would like to be added to the program email contact list or if you’re interested in reviewing any of the training resources listed below. Simply confirm your facility name in the email and we will be happy to share these resources with you.

  • PowerPoint Training Presentation
  • Training Audio Recording
  • Note: To open any training file links below (indicated with a “lock” icon), simply click the link and when prompted, enter your AssessmentPro system Username (your email address), Password and click Log In. You will then have access to all protected documents located on the Resources page for the remainder of your web session.

    Are you a Licensed Clinical Social Worker or Registered Nurse with behavioral health experience interested in working as an assessor with the DE PASRR program? Contact our Recruiting team to learn more: Recruiting@maximus.com

    Contact the help desk
    Phone, Fax & Email

    83.DEL.PASRR | 833.357.2777

    877.431.9568

    DEPASRR@maximus.com

    Business Hours

    8:00 am – 5:00 pm EST, M-F

    Announcements

    • SYSTEM UPDATE: Change Coming to AssessmentPro Login Process Tonight, Tuesday, November 1

      Please be aware that this evening, Tuesday November 1, Maximus IT will publish updates to the AssessmentPro system. With these upgrades comes a new way for users to update their passwords. 

      Currently, when users click the reset password button, a link will be sent to the email address you use to log into AssessmentPro, prompting you to create a new password.

      Going forward, instead of receiving a link, a verification code will be sent to your email address, which you will enter on the AssessmentPro site, then create a new password (see below):
       

       

       

       

       

       

       

      If you have any questions about this important process update, please reach out to your program Help Desk

    • Quarterly Newsletter: Take DE PASRR Satisfaction Survey | Check ServiceMatters Respondent Role in AssessmentPro | Review Important Training Materials

      SHARE FEEDBACK: DE PASRR Satisfaction Survey

      There are multiple ways to access the Satisfaction Survey for Providers and clients to give their feedback about the DE PASRR program. The Satisfaction Survey can be found on the DE Resources Page in AssessmentPro, as well as on each client PASRR outcome letter. 

      The client PASRR outcome letter provides a QR code and link to access the satisfaction survey online. Maximus would appreciate your feedback about the DE PASRR program!


      BEST PRACTICE: Ensure ServiceMatters Respondent Role is Listed in AssessmentPro

      ServiceMatters is now officially live in AssessmentPro, and all nursing facility Providers should make sure they have the ServiceMatters Respondent Role in AssessmenPro. If you have clients who receive specialized services, be on the lookout for further communication from Maximus. 


      RESOURCES: Annual Provider Training + ServicesMatters Training Available

      Did you know you can access informative training materials 24/7 via your Deleware PASRR - Provider Tools & Resources site? Be sure to review some important recent updates below:

      CONTACT: Delaware PASRR Services Help Desk

      Do you need clarification on any PASRR processes or questions regarding a current referral? Contact your Delaware PASRR Help Desk for more information:

      Email: DEPASRR@maximus.com
      Phone: 83.DEL.PASRR (833.357.2777)

       

    • LEARNING EVENT: Register for Important ServiceMatters Facility Provider Training | Tuesday, September 13 at 11:30 a.m. ET

      Be sure to register for the upcoming Nursing Facility Provider Training taking place Tuesday, September 13 at 11:30 a.m. ET on ServiceMatters, an essential tracking mechanism for Specialized Services Facility staff are highly encouraged to attended this important, informative session, in which the team will discuss: 

      • Introduction to ServiceMatters
      • Purpose and function
      • Adding ServiceMatters to facility role
      • Live demo of ServiceMatters

      Use the link below to register in advance for this informative session. 

      Note: for any that may have already attended the recent Training Webinar on August 23, please note the topics covered during this upcoming session are identical.

      ServiceMatters Provider Training | Tuesday, 9/13 at 11:30 a.m. ET


      CONTACT: Delaware PASRR Services Help Desk

      Do you need clarification on any PASRR processes or questions regarding a current referral? Contact your Delaware PASRR Help Desk for more information:

      Phone: 83.DEL.PASRR (833.357.2777)

      Email: DEPASRR@maximus.com

      Be sure to register for the upcoming Nursing Facility Provider Training taking place Tuesday, September 13 at 11:30 a.m. ET on ServiceMatters, an essential tracking mechanism for Specialized Services Facility staff are highly encouraged to attended this important, informative session, in which the team will discuss: 

      • Introduction to ServiceMatters
      • Purpose and function
      • Adding ServiceMatters to facility role
      • Live demo of ServiceMatters

      Use the link below to register in advance for this informative session. 

      Note: for any that may have already attended the recent Training Webinar on August 23, please note the topics covered during this upcoming session are identical.

      ServiceMatters Provider Training | Tuesday, 9/13 at 11:30 a.m. ET


      CONTACT: Delaware PASRR Services Help Desk

      Do you need clarification on any PASRR processes or questions regarding a current referral? Contact your Delaware PASRR Help Desk for more information:

      Phone: 83.DEL.PASRR (833.357.2777)

      Email: DEPASRR@maximus.com

    • EVENT ANNOUNCEMENT: Register for Important ServiceMatters Facility Provider Training | Tuesday, August 23 at 10:00 ET

      Be sure to register for the upcoming Nursing Facility Provider Training on Tuesday, August 23 at 10:00 a.m. ET on ServiceMatters, an essential tracking mechanism for Specialized Services. Facility staff are highly encouraged to attended this important, informative session, in which the team will discuss: 

      • Introduction to ServiceMatters
      • Purpose and function
      • Adding ServiceMatters to facility role
      • Live demo of ServiceMatters

      Use the link below to register in advance for this informative session. 

      ServiceMatters Provider Training | Tuesday, 8/23 at 10 a.m. ET

    • EVENT ANNOUNCEMENT: Register for Upcoming PASRR Provider Training | 10 a.m. ET on Tue, 7/19 for Facility Staff | 10 a.m. on Thu, 7/21 for Hospital Staff

      Be sure to register for the upcoming Annual Delaware PASRR AssessmentPro Provider Training, taking place at 10 a.m. on Tuesday, July 19 for facility staff, and Thursday, July 21 at 10 a.m. ET for hospital staff. Use the links below to register for the date and time that applies to your specific role. 

      Annual PASRR Training for Facility Staff | Tue, 7/19 at 10 a.m. ET

      Annual PASRR Training for Hospital Staff | Thu, 7/21 at 10 a.m. ET
       

      UPDATE: New Maximus Branding

      You may notice some small changes to recent communications, as well as revisions made to the Delaware PASRR Tools & Resources web page. This includes updates to the company logo, headers, and other graphic elements.

      This evolution of the global Maximus brand is intended to visually emphasize the active partnership we have with program stakeholders like you to positively impact the lives of those we serve together.
       

      CONTACT: Delaware PASRR Services Help Desk

      Do you need clarification on any PASRR processes or questions regarding a current referral? Contact your Delaware PASRR Help Desk for more information:

      Phone: 83.DEL.PASRR (833.357.2777)

      Email: DEPASRR@maximus.com

    • System Update: IP Address for AssessmentPro to be Updated on Wednesday, June 15, 2022

      On the evening of Wednesday, June 15, the Maximus IT team will update the IP address for AssessmentPro.com. This change is not expected to affect any existing bookmark or site access for the majority of all system users.

      In the unlikely event this change does affect your ability to access the site after the transition date, please contact your organization’s IT support team. Notify them that you require updated access to the AssessmentPro site and forward the detail below so that they can add the information to their list of approved IP addresses.

      Web Domain: www.AssessmentPro.com

      New IP Address: 40.86.113.36

    • PROCESS UPDATE: Return to In-Person Assessment Model on June 15, 2022

      With recent changes in COVID-19 case numbers and hospitalizations, the State of Delaware - Department of Health and Social Services, Division of Medicaid and Medical Assistance (DHSS/DMMA) has made the decision to transition away from virtual-only assessments to a hybrid model emphasizing in-person assessments, as the preferred interview option. Independent Contractor Assessors working through state partner, Maximus will transition to this new model on June 15, 2022.

      Please be aware that moving forward from June 15, Assessors will attempt to schedule face-to-face interviews.


      CONTACT: Delaware PASRR Services Help Desk

      Do you need clarification on any PASRR processes or questions regarding a current referral? Contact your Delaware PASRR Help Desk for more information:

      Email: DEPASRR@maximus.com
      Phone: 83.DEL.PASRR (833.357.2777)

    • AssessmentPro Update - System Updates Coming 2/22 | New Action Required to Access the Site

      AssessmentPro system security updates are planned for the evening of Tuesday, February 22, 2022. These routine upgrades will result in changes to some existing system URLs.

      Do I need to take any action?
      Yes. After Tuesday’s updates, any existing AssessmentPro bookmarks you already have saved in your browser will no longer work and should be deleted from your bookmark list. 

      Moving forward, always begin each site visit by typing www.AssessmentPro.com into your browser and proceeding to the section of the site you’d like to view, rather than setting up or using bookmarks. 

      What error will I see if my existing bookmark is broken?
      The bookmark will most likely cause an error that makes it appear that the AssessmentPro site is down - see example below.

      CONTACT: Delaware PASRR Services Help Desk

      Do you have PASRR process questions or need to ask about a current referral? Contact your Delaware PASRR Help Desk for more information:

      Phone: 83.DEL.PASRR | 833.357.2777
      Email: DEPASRR@maximus.com

    • Quarterly Newsletter: Year in Review | PathTracker Resources | Process Tips | FAQs | Team Spotlight

      Over this past year of 2021, Delaware maintained full PASRR compliance. DMMA is also pleased to announce that on May 26, 2021, Delaware PASRR and the Maximus web-based system, AssessmentPro achieved full CMS Certification.

      Because of submitters like you we also completed the following for Delawareans:

      Number of PASRRs completed:
      7,878 Web-Based Level I Instant Approvals
      3,758 Level I Clinical Reviews
      459 Level II
      Total Reviews for Delaware PASRR completed in 2021 - 12,095


      We held an Annual Training for all providers in July of 2021, which included Pathtracker Training for Nursing Facilities. Stay tuned for dates of future trainings and please also know that these trainings are available on the DE PASRR website: https://maximusclinicalservices.com/svcs/delaware_pasrr

      Virtual assessments continue to be utilized for the in-depth Level II Assessment. We are constantly assessing the vaccination rates and outbreak rates to determine when we will begin in – person assessments. We will provide providers at least a 30 day notice before we begin to send assessors out to conduct in person visits. 

      Looking ahead to 2022, we are planning to implement an enhancement to AssessmentPro which will help ensure individuals are getting the Specialized Services that are recommended and accurate and timely processing of the PASRR date into Delaware Medicaid Enterprise System (DMES).
       

      RESOURCE: PathTracker Training

      The PathTracker feature in AssessmentPro allows Nursing Facilities to be more proactive and allows accessibility from multiple locations. If you'd like a refresher on this helpful tool, be sure to check out the PathTracker presentation and recording listed below. These and other support resources are also available under the "Education & Training" section of the Delaware PASRR web resources page.

      PathTracker Presentation | Slides

      PathTracker Presentation | Recording


      PROCESS: Help Avoid PASRR Determination Delays

      When a person is receiving psychiatric services in the hospital, in order to not delay the PASRR determination, please submit as soon as there is a Doctor’s note that speaks to the stability or readiness to discharge.


      FAQ: Common Account Access Issues

      Q: Why can’t I log in to my account?

      A: If you have been inactive for a certain amount of days your account will become inactive. It is important that you do not try to create a new user account. Please email or call the Delaware PASRR Help Desk (DEPASRR@maximus.com/ 833.357.2777) and ask for assistance with logging in. The Help Desk can reactivate your AssessmentPro account.  
       

      TEAM SPOTLIGHT: Melanie Wilson

      Melanie Wilson is the Maximus Program Manager for the Delaware PASRR Program. She enjoys working with the providers in Delaware and is passionate about advocating for persons with Intellectual Disabilities, Developmental Disabilities and Mental Illness. 

      Melanie’s leadership experience also includes serving as a Supervisor for another PASRR program, being an Independent Assessor for Specialty Assessments, serving as a State Abuse and Neglect Investigator, Medical and Legal Conservator, Program Director for a Residential Agency for persons with Intellectual and Developmental Disabilities and an Assistant Residential Director for a School for Persons with Intellectual and Developmental Disabilities. 

      Have PASRR related questions? Feel free to contact Melanie directly at the DE PASRR Help DeskDEPASRR@maximus.comorMelanieWilson@maximus.com.
       

      SUPPORT: Delaware PASRR Help Desk Contacts

      Phone: 83.DEL.PASRR | 833.357.2777
      Email: DEPASRR@maximus.com


      SHARE YOUR FEEDBACK: We Want to Hear From You!

      Do you have questions about a PASRR-related topic you would like to see covered in a future edition of the Quarterly Newsletter or maybe in an upcoming PASRR webinar? – email us with questions or suggestions.

      Have you hired a new staff person who would benefit from reviewing PASRR overview or system training?Program support resources, including helpful guides as well as training checklists and recordings of previous sessions are available for reference through ourwebsite.

      If you have new staff members, we want to ensure that they’re kept current with all thelatest PASRR program news and updates. Ask them to simply send a message toDEPASRR@maximus.comwith the subject line “I’d like to receive Delaware PASRR Program Updates” to be added to our mailing list.