North Dakota FFPSA - QRTP

Tools and Resources

Maximus has been contracted by the State of North Dakota’s Department of Human Services to implement and manage its Qualified Individual assessment process for Qualified Residential Treatment Programs (QRTPs) as part of the Family First Prevention Services Act (FFPSA) program. In this role, assessments are conducted to determine appropriate level of care for foster children.

Are you a master's level professional with great experience working with children and are you interested in working as an assessor with the North Dakota FFPSA program? Click here to learn more, or contact our Recruiting team directly: Recruiting@maximus.com

System Log In

 

Contact the help desk
Phone, Fax & Email

844.933.3772

877.431.9568

ND_FFPSA@maximus.com

Business Hours

8:00 am - 5:00 pm CST, M-F

Announcements

  • Offices Will be Closed on Memorial Day, Monday, 5/30

    In observance of Memorial Day, offices are closed Monday, May 30. Systems remain functional, and normal hours will resume on Tuesday, May 31.

  • AssessmentPro Update - System Updates Coming 2/22 | New Action Required to Access the Site

    AssessmentPro system security updates are planned for later this evening - Tuesday, February 22, 2022. These routine upgrades will result in changes to some existing system URLs.


    Do I need to take any action?
    Yes. After these updates, any existing AssessmentPro bookmarks you already have saved in your browser will no longer work and should be deleted from your bookmark list. 

    Moving forward, always begin each site visit by typing www.AssessmentPro.com into your browser and proceeding to the section of the site you’d like to view, rather than setting up or using bookmarks. 


    What error will I see if my existing bookmark is broken?
    The bookmark will most likely cause an error that makes it appear that the AssessmentPro site is down - see example below.
     

    AP-error.png

     

  • New Referral Portal to Launch January 18 | Register for Upcoming Training Webinar

    The North Dakota FFSPA -QRTP Program Team is pleased to announce plans for a new Referral Portal scheduled to launch on January 18. A pilot portal program, built using the Maximus gold standard online assessment management platform AssessmentPro, was successfully tested in recent months with a small group of Case Managers. The group provided excellent feedback - helping the program team to further refine the system to be more user-friendly and more efficient than faxing in referrals. A few key impacts that you can expect as part of this upcoming change:

    • Moving ahead past the launch date, referrals will be submitted through the online portal rather than using fax or email for submission 
       
    • You will have the ability to access completed Determination Reports 24/7 


    REGISTER: Upcoming Referral Portal Webinars | Session Dates - January 5, 12, 15

    Ahead of this important change, be sure to join the ND QRTP Training team for one of three Referral Portal Training Webinars, taking place on January 5, 12 and 15. This is an ideal opportunity to learn more about these changes, as well as walk through an overview of general portal functionality ahead of its launch later in January.

    All content shared during each will be identical, so choose the date/time that works best with your schedule, click one of the links below and select your session from the dropdown options.


    BENEFITS: A Closer Look at AssessmentPro

    The new Referral Portal and the changes it brings are ultimately designed to benefit those we serve, resulting in a more efficient processes to help everyone involved in the assessment process to develop a more defined picture of each child's service needs. The AssessmentPro system underpinning the Referral Portal also provides some key benefits for the referral submitter, including:
     

    Simplified Processes
    The online Referral Portal provides faster, easier submission as well as greater visibility on what's been submitted.

    Only One Login Required
    The Referring Supervisor and Case Managers will need individual logins to access the AssessmentPro system. Referrals will be housed specific to each Human Service Zone, Division of Juvenile Services or Tribal Nation, although Referring Supervisors will have the ability to view all referral statuses, such as those completed, those with QRTP entry dates, and those with missing information.

    Expanded Resources
    Directors, Supervisors and Case Managers will have access to a detailed system training checklist, available behind the AssessmentPro system.
     

    SUPPORT: Contact the North Dakota FFPSA-QRTP Help Desk

    Have questions? Contact the North Dakota FFPSA-QRTP Help Desk for more information:

    Phone: 844.933.3772
    Email: ND_FFPSA@maximus.com

  • Quarterly Case Worker Newsletter: Important Process Reminders and Best Practices

    For the North Dakota FFPSA-QRTP Newsletter for Summer 2021, we cover several timely topics that may be of interest to you. Be sure to review the updates shown below, which include: 

    • Process: Referral Hold Guidance
    • Best Practice: Verifying QRTP Placement Dates
    • Reminder: Supplying Referral Documentation
    • Support: ND FFPSA-QRTP Help Desk 
       

    PROCESS: Referral Hold Guidance

    Keep in mind that any referral submitted without the FC Case Number or the child's Social Security Number (for Tribal or VTP referrals) is considered incomplete. Maximus must have this information to process the referral. Not including this information with the initial submission can cause a hold to be placed on the referral, and can negatively impact turnaround times. 

    Case Worker interviews are a vital part of the ND QRTP Independent Assessment process. When completing Initial and Continued Stay assessments, a Maximus team member will be contacting the referring child's Case Worker for interview. The assessment cannot be completed without this interview. If you plan to submit a referral and are aware you will be out of office, please notify Maximus via the email Help Desk to provide notification of another contact for interview; the other option is to include this information in the referral submission to Maximus.
     

    BEST PRACTICE: Verifying QRTP Placement Dates

    QRTP placement dates (e.g. QRTP date of entry) provided to Maximus play an important role in ensuring that QRTP letter date alignment is consistent with the ND CFS payment system. Be sure to always respond to Maximus calls and emails verifying this information. Failure to respond may impact how soon a determination is provided.
     

    REMINDER: Supplying Referral Documentation

    Referral documentation (e.g., treatment notes, permanency plans, assessments, progress notes) are required for all referrals. A referral will not be processed without the following documentation provided to Maximus:
     

     

    SUPPORT: North Dakota FFPSA-QRTP Help Desk Contacts

    Phone: 844.933.3772
    Email: ND_FFPSA@maximus.com