Tools and Resources

EVENT ANNOUNCEMENT: Case Worker Webinar: How to Submit a Referral, Continued Stay Reviews, Extension Requests, Reconsiderations, and More | Tuesday, September 27 at 11:00 a.m. CT

Be sure to join the North Dakota QRTP team for an important Case Worker learning opportunity, taking place on Tuesday, September 27 at 11:00 a.m. CT. 

Use the link below to register for this informative session. After registering, you will receive a confirmation email containing details on how to join the meeting. 

ND QRTP Case Worker Webinar | Tuesday, 9/27 at 11 a.m. CT
 

BEST PRACTICE Continued Stay Review vs. Extension Requests

Continued Stay Review

A Continued Stay Review request is made when an extension for a child whose previous placement end date is approaching, and the anticipated discharge is up to 90 days after the expiration of the prior approval period. To submit:

1. Complete the Continued Stay Review form (SFN 826) 
2. Gather the required supporting documentation (e.g., treatment notes, Incident Reports, specialist evaluations such as a psychiatric evaluation) 
3. Login to www.assessmentpro.com and Create a New Referral through the Provider Portal. Maximus will receive and review and render a determination within 10 business days of receiving the complete referral. 

You can locate this updated form on the state’s website: https://www.nd.gov/eforms/Doc/sfn00826.pdf

Extension Request

An Extension Request is completed when the anticipated discharge date is within 14 days of the end date on the previous review. To submit:

1. Download the Extension Request form located on the Maximus website at: https://maximusclinicalservices.com/svcs/north_dakota_ffpsa prior to the end date and allow for 5 business days for Maximus to render a determination on the extension request. 
2. Email the form and any additional supporting documentation to the ND FFPSA Help Desk at: ND_FFPSA@maximus.com 

CONTACT: North Dakota FFPSA - QRTP Services Help Desk

Do you need clarification on any processes or questions regarding a current referral? Contact your North Dakota FFPSA - QRTP Help Desk for more information:

Phone: 844.933.3772 

Fax: 877.431.9568 

Email: ND_FFPSA@maximus.com 

REVIEW: Download Updated SFN 824 Form

Licensing and Level of Care Administrator, Brittany Fode recently sent a communication to CFS Field Service Specialists, Human Service Zones, Division of Juvenile Services, Tribal Social Services regarding the updated SFN 824, and Supporting Documentation. Please note that moving forward, Maximus can only accept the updated version of the SFN 824 dated 7/2022, linked here, and review the State Memo below:

BEST PRACTICES: SFN 824 Form Reminders

1. FC Case Number

In the Universal Application, be sure to always fill out the FC Case Number, which should also be the child’s Frame Number. This section should never be left blank. If the child does not have a frame number, please use the Social Security Number – this would be applicable to children that are VTP and Tribal 638. 

2. Court Case File Number

This section references the most recent and open court case number(s) pertaining to the child. This number is used to file the referral documentation and to upload the determination report with the North Dakota Court System. The majority of the referrals should involve a child who has a court case number and this section should rarely be left blank. Exceptions would be Tribal 638 children, as well as VTP. 

3. Placement History and Anticipated Discharge Planning

The Previous Placement section will always request anticipated discharge planning. This should always be completed, as the item is specifically asking for the potential discharge plan in the event that the child were to go to a treatment setting.



PROCESS: Location Change Reminders

When a North Dakota QRTP Independent Assessment referral is submitted to Maximus, the current location is provided on the 824/826 Universal Application/Continued Stay Review forms, as well as the preferred location for the child’s interview to take place. Maximus then assigns the referral to a North Dakota Assessor after review and processing, based on the child and interview location specified on the SFN 824/826 . 

Maximus understands that a child’s location may change in between the time in which the referral is submitted to Maximus and the interview with the referring child takes place. As we continue to strive for interviews with the referring child to be in-person, it’s vital to notify the Help Desk as soon as a placement location changes (or if there’s a projected date for location adjustment) during the assessment period. 

Providing this important notification will allow for Maximus to quickly identify whether the assessment should be transferred to a different Assessor in the updated coverage area to ensure a face-to-face interview. 
 
The most efficient way to update Maximus regarding a child’s location change would be through the North Dakota Help Desk:

• Phone: 844.933.3772 
• Fax: 877.431.9568 
• Email: ND_FFPSA@maximus.com 
   

UPDATE: New Maximus Branding

You may notice some small changes to this communication, as well as revisions recently made to the ND FFPSA - QRTP Tools and Resources web page. This includes updates to the company logo, headers, and other graphic elements.

This evolution of the global Maximus brand is intended to visually emphasize the active partnership we have with program stakeholders like you to positively impact the lives of those we serve together.
 

CONTACT: North Dakota FFPSA - QRTP Services Help Desk

Do you need clarification on any processes or questions regarding a current referral? Contact your North Dakota FFPSA - QRTP Help Desk for more information:

• Phone: 844.933.3772 
• Fax: 877.431.9568 
• Email: ND_FFPSA@maximus.com 

On the evening of Wednesday, June 15, the Maximus IT team will update the IP address for AssessmentPro.com. This change is not expected to affect any existing bookmark or site access for the majority of all system users.

In the unlikely event this change does affect your ability to access the site after the transition date, please contact your organization’s IT support team. Notify them that you require updated access to the AssessmentPro site and forward the detail below so that they can add the information to their list of approved IP addresses.

Web Domain: www.AssessmentPro.com

New IP Address: 40.86.113.36

AssessmentPro system security updates are planned for later this evening - Tuesday, February 22, 2022. These routine upgrades will result in changes to some existing system URLs.


Do I need to take any action?
Yes. After these updates, any existing AssessmentPro bookmarks you already have saved in your browser will no longer work and should be deleted from your bookmark list. 

Moving forward, always begin each site visit by typing www.AssessmentPro.com into your browser and proceeding to the section of the site you’d like to view, rather than setting up or using bookmarks. 


What error will I see if my existing bookmark is broken?
The bookmark will most likely cause an error that makes it appear that the AssessmentPro site is down - see example below.
 

The North Dakota FFSPA -QRTP Program Team is pleased to announce plans for a new Referral Portal scheduled to launch on January 18. A pilot portal program, built using the Maximus gold standard online assessment management platform AssessmentPro, was successfully tested in recent months with a small group of Case Managers. The group provided excellent feedback - helping the program team to further refine the system to be more user-friendly and more efficient than faxing in referrals. A few key impacts that you can expect as part of this upcoming change:

• Moving ahead past the launch date, referrals will be submitted through the online portal rather than using fax or email for submission 
   
• You will have the ability to access completed Determination Reports 24/7 

REGISTER: Upcoming Referral Portal Webinars | Session Dates - January 5, 12, 15

Ahead of this important change, be sure to join the ND QRTP Training team for one of three Referral Portal Training Webinars, taking place on January 5, 12 and 15. This is an ideal opportunity to learn more about these changes, as well as walk through an overview of general portal functionality ahead of its launch later in January.

All content shared during each will be identical, so choose the date/time that works best with your schedule, click one of the links below and select your session from the dropdown options.

• Referral Portal Training | 2 p.m. - 3 p.m. CT Wednesday, January 5
   
• Referral Portal Training | 10 a.m. - 11 a.m. CT Wednesday, January 12
   
• Referral Portal Training | 2 p.m. - 3 p.m. CT Thursday, January 13

BENEFITS: A Closer Look at AssessmentPro

The new Referral Portal and the changes it brings are ultimately designed to benefit those we serve, resulting in a more efficient processes to help everyone involved in the assessment process to develop a more defined picture of each child's service needs. The AssessmentPro system underpinning the Referral Portal also provides some key benefits for the referral submitter, including:
 

Simplified Processes
The online Referral Portal provides faster, easier submission as well as greater visibility on what's been submitted.

Only One Login Required
The Referring Supervisor and Case Managers will need individual logins to access the AssessmentPro system. Referrals will be housed specific to each Human Service Zone, Division of Juvenile Services or Tribal Nation, although Referring Supervisors will have the ability to view all referral statuses, such as those completed, those with QRTP entry dates, and those with missing information.

Expanded Resources
Directors, Supervisors and Case Managers will have access to a detailed system training checklist, available behind the AssessmentPro system.
 

SUPPORT: Contact the North Dakota FFPSA-QRTP Help Desk

Have questions? Contact the North Dakota FFPSA-QRTP Help Desk for more information:

Phone: 844.933.3772
Email: ND_FFPSA@maximus.com

For the North Dakota FFPSA-QRTP Newsletter for Summer 2021, we cover several timely topics that may be of interest to you. Be sure to review the updates shown below, which include: 

• Process: Referral Hold Guidance
• Best Practice: Verifying QRTP Placement Dates
• Reminder: Supplying Referral Documentation
• Support: ND FFPSA-QRTP Help Desk 
   

PROCESS: Referral Hold Guidance

Keep in mind that any referral submitted without the FC Case Number or the child's Social Security Number (for Tribal or VTP referrals) is considered incomplete. Maximus must have this information to process the referral. Not including this information with the initial submission can cause a hold to be placed on the referral, and can negatively impact turnaround times. 

Case Worker interviews are a vital part of the ND QRTP Independent Assessment process. When completing Initial and Continued Stay assessments, a Maximus team member will be contacting the referring child's Case Worker for interview. The assessment cannot be completed without this interview. If you plan to submit a referral and are aware you will be out of office, please notify Maximus via the email Help Desk to provide notification of another contact for interview; the other option is to include this information in the referral submission to Maximus.
 

BEST PRACTICE: Verifying QRTP Placement Dates

QRTP placement dates (e.g. QRTP date of entry) provided to Maximus play an important role in ensuring that QRTP letter date alignment is consistent with the ND CFS payment system. Be sure to always respond to Maximus calls and emails verifying this information. Failure to respond may impact how soon a determination is provided.
 

REMINDER: Supplying Referral Documentation

Referral documentation (e.g., treatment notes, permanency plans, assessments, progress notes) are required for all referrals. A referral will not be processed without the following documentation provided to Maximus:
 

SUPPORT: North Dakota FFPSA-QRTP Help Desk Contacts

Phone: 844.933.3772
Email: ND_FFPSA@maximus.com