Tools and Resources

REVIEW: New Program Tips and Reminders Guide

Maximus has created a helpful Program Tips & Reminders Guide, which provides clarifying information regarding AssessmentPro, referral tips, and general reminders for completing referrals. Click here to review and download this helpful new guide, and remember that you can access all your Case Worker tools & resources via the North Dakota QRTP website.

BEST PRACTICES: Assessment Tips & Reminders

1. Be sure to review important guidelines on when to submit the following:

Continued Stay Reviews
This is used when a child requires an additional 90-day approval period to continue treatment in the QRTP level of care. Referrals should be provided to Maximus through www.AssessmentPro.com with the Continued Stay Review (SFN 826) form.

Per CFS policy, referrals should be submitted to Maximus no more than 30 days prior to placement expiration, and no less than 20 days before the placement approval expires.

Extension Requests
Requests for extensions of QRTP approval periods may be made for a period of up to 14 days. Click here to download this form from the ND QRTP website, and email it the completed version to the Help Desk. If approval is needed for longer than 14 additional days, please complete the Continued Stay Review referral form linked above.

Reconsideration Requests
This is used if an alternative level of care is recommended with reason to believe additional information should be taken into consideration, or if there has been a change in behavior/symptoms since determination was issued. All Reconsideration Requests must include the QRTP Qualified Individual Desk Reconsideration Request Form, which is emailed to the ND QRTP Help Desk.

2. If a child's location has changed after Maximus has received the QRTP referral, be sure to notify the Help Desk as quickly as possible with the updated information. In addition, if a child is placed on an emergent basis prior to completion of the Maximus Independent Assessment, always notify Maximus of the admission date to ensure placement dates with CFS.

3. Who participates in the interview process? For the Initial, Emergent, and 6-Month Continued Stay Reviews, Maximus will interview the referring child, custodian and all members listed on the QRTP 824/826 form. For the 3-month and 9-month Continued Stay Reviews, only the custodian is interviewed and part of the assessment process, as these assessments are considered document based reviews. 

4. On the Universal Application (824) and Continued Stay Review Form (826), the Informational Sources section indicating primary supports or Child and Family Team (CFT) members must be completed on every form at each point of review. Per CFS policy, this section is necessary for Maximus to proceed with the referral.

“No information source change since last review” is only applicable to changes to the Case Manager and Parent Name info—all other items must be completed. 

CONTACT: North Dakota FFPSA - QRTP Services Help Desk

Do you need clarification on any processes or questions regarding a current referral? Contact your North Dakota FFPSA - QRTP Help Desk for more information:

• Phone: 844.933.3772 
• Fax: 877.431.9568 
• Email: ND_FFPSA@maximus.com 

Please be aware that this evening, Tuesday November 1, Maximus IT will publish updates to the AssessmentPro system. With these upgrades comes a new way for users to update their passwords. 

Currently, when users click the reset password button, a link will be sent to the email address you use to log into AssessmentPro, prompting you to create a new password.

Going forward, instead of receiving a link, a verification code will be sent to your email address, which you will enter on the AssessmentPro site, then create a new password (see below):
 

 

 

 

 

If you have any questions about this important process update, please reach out to your program Help Desk. 

EVENT ANNOUNCEMENT: Case Worker Webinar: How to Submit a Referral, Continued Stay Reviews, Extension Requests, Reconsiderations, and More | Tuesday, September 27 at 11:00 a.m. CT

Be sure to join the North Dakota QRTP team for an important Case Worker learning opportunity, taking place on Tuesday, September 27 at 11:00 a.m. CT. 

Use the link below to register for this informative session. After registering, you will receive a confirmation email containing details on how to join the meeting. 

ND QRTP Case Worker Webinar | Tuesday, 9/27 at 11 a.m. CT
 

BEST PRACTICE Continued Stay Review vs. Extension Requests

Continued Stay Review

A Continued Stay Review request is made when an extension for a child whose previous placement end date is approaching, and the anticipated discharge is up to 90 days after the expiration of the prior approval period. To submit:

1. Complete the Continued Stay Review form (SFN 826) 
2. Gather the required supporting documentation (e.g., treatment notes, Incident Reports, specialist evaluations such as a psychiatric evaluation) 
3. Login to www.assessmentpro.com and Create a New Referral through the Provider Portal. Maximus will receive and review and render a determination within 10 business days of receiving the complete referral. 

You can locate this updated form on the state’s website: https://www.nd.gov/eforms/Doc/sfn00826.pdf

Extension Request

An Extension Request is completed when the anticipated discharge date is within 14 days of the end date on the previous review. To submit:

1. Download the Extension Request form located on the Maximus website at: https://maximusclinicalservices.com/svcs/north_dakota_ffpsa prior to the end date and allow for 5 business days for Maximus to render a determination on the extension request. 
2. Email the form and any additional supporting documentation to the ND FFPSA Help Desk at: ND_FFPSA@maximus.com 

CONTACT: North Dakota FFPSA - QRTP Services Help Desk

Do you need clarification on any processes or questions regarding a current referral? Contact your North Dakota FFPSA - QRTP Help Desk for more information:

Phone: 844.933.3772 

Fax: 877.431.9568 

Email: ND_FFPSA@maximus.com 

REVIEW: Download Updated SFN 824 Form

Licensing and Level of Care Administrator, Brittany Fode recently sent a communication to CFS Field Service Specialists, Human Service Zones, Division of Juvenile Services, Tribal Social Services regarding the updated SFN 824, and Supporting Documentation. Please note that moving forward, Maximus can only accept the updated version of the SFN 824 dated 7/2022, linked here, and review the State Memo below:

BEST PRACTICES: SFN 824 Form Reminders

1. FC Case Number

In the Universal Application, be sure to always fill out the FC Case Number, which should also be the child’s Frame Number. This section should never be left blank. If the child does not have a frame number, please use the Social Security Number – this would be applicable to children that are VTP and Tribal 638. 

2. Court Case File Number

This section references the most recent and open court case number(s) pertaining to the child. This number is used to file the referral documentation and to upload the determination report with the North Dakota Court System. The majority of the referrals should involve a child who has a court case number and this section should rarely be left blank. Exceptions would be Tribal 638 children, as well as VTP. 

3. Placement History and Anticipated Discharge Planning

The Previous Placement section will always request anticipated discharge planning. This should always be completed, as the item is specifically asking for the potential discharge plan in the event that the child were to go to a treatment setting.



PROCESS: Location Change Reminders

When a North Dakota QRTP Independent Assessment referral is submitted to Maximus, the current location is provided on the 824/826 Universal Application/Continued Stay Review forms, as well as the preferred location for the child’s interview to take place. Maximus then assigns the referral to a North Dakota Assessor after review and processing, based on the child and interview location specified on the SFN 824/826 . 

Maximus understands that a child’s location may change in between the time in which the referral is submitted to Maximus and the interview with the referring child takes place. As we continue to strive for interviews with the referring child to be in-person, it’s vital to notify the Help Desk as soon as a placement location changes (or if there’s a projected date for location adjustment) during the assessment period. 

Providing this important notification will allow for Maximus to quickly identify whether the assessment should be transferred to a different Assessor in the updated coverage area to ensure a face-to-face interview. 
 
The most efficient way to update Maximus regarding a child’s location change would be through the North Dakota Help Desk:

• Phone: 844.933.3772 
• Fax: 877.431.9568 
• Email: ND_FFPSA@maximus.com 
   

UPDATE: New Maximus Branding

You may notice some small changes to this communication, as well as revisions recently made to the ND FFPSA - QRTP Tools and Resources web page. This includes updates to the company logo, headers, and other graphic elements.

This evolution of the global Maximus brand is intended to visually emphasize the active partnership we have with program stakeholders like you to positively impact the lives of those we serve together.
 

CONTACT: North Dakota FFPSA - QRTP Services Help Desk

Do you need clarification on any processes or questions regarding a current referral? Contact your North Dakota FFPSA - QRTP Help Desk for more information:

• Phone: 844.933.3772 
• Fax: 877.431.9568 
• Email: ND_FFPSA@maximus.com